Systems analyst (dms/crm) Work, Jobs (with Salaries)

INTAPP Consultant
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- Full-time
- SQL
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INTAPP Consultant

FalconSmartIT
Manchester

Quick apply

Job details

Full-time

Qualifications

Jira
IIS
SQL
iManage
User acceptance testing
Scripting
ServiceNow
Test cases
Root cause analysis
Communication skills
Python

Full job description

Job Title: INTAPP Consultant

Job Location: London / Manchester, UK

Job type: Full Time - Hybrid

Summary:

Hands-on Intapp Consultant Analyst with 610 years of direct experience on Intapp products. Responsible for configuring, supporting, and testing Intapp modules, translating legal/business requirements into system changes, and working with Legal Operations, IT, and vendors to deliver stable, well-documented solutions.

Key Responsibilities:

Configure and maintain Intapp modules (e.g., Intake, Conflicts, Time, Walls, CRM) and related workflows.
Support day-to-day L2 activities: incident triage, root-cause analysis, and request fulfilment.
Translate user requests into requirements, user stories, and acceptance criteria.
Assist with integrations between Intapp and adjacent systems (DMS, finance, HR) and support data imports/migrations.
Monitoring the IIS/Integrate dashboards for incorrect data or failed execution processes.
Troubleshoot connectors (Office365 connector, iManage connectors) they are authorized and authenticated
Adjust workflow threshold or adjust user access permissions within INTAPP walls
Prepare and execute test plans (unit, integration, UAT) and validate fixes in non-prod and production environments.
Create and maintain runbooks, KB articles, configuration documentation, and release notes.
Deliver end-user support, training sessions, and go-live support for minor releases.
Escalate complex issues to senior consultants or vendors and participate in vendor coordination as required.

Required Experience & Qualifications

610 years hands-on experience working with Intapp products (configuration, testing, support).
Practical exposure to at least 5 years of Intapp module such as Intake, Conflicts, Time, or Walls.
Experience working with legal teams or within legal operations/support environments.
Understanding the "New Business Intake" lifecycle, Conflicts of Interest rules, Information Barriers.

Technical & Professional Skills

Strong configuration and troubleshooting skills for Intapp systems.
Familiarity with ITSM tools (ServiceNow, Jira) and basic SQL or data-manipulation skills for reporting/data fixes.
Solid testing skills and experience preparing UAT test cases and coordinating user testing.
Good documentation skills: runbooks, SOPs, BRDs, and change logs.
Clear verbal and written communication; able to work with legal and technical stakeholders.
Team player with a service-oriented mindset and attention to detail.

Nice-to-Haves

Exposure to integrations with iManage, 3E, or other legal DMS/finance applications.
Basic scripting or data transformation experience (Python, SQL, ETL tools).

Quick apply

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