Teleperformance uk Work, Jobs (with Salaries)

Customer Service Specialist - UK Banking Client
Teleperformance —Remote
- £27,580.80 a year
- Full-time
- Remote
- Customer service
- IT
- Financial services
- Work from home
- Employee discount
Customer Service -Fraud Specialist (Pursue)
Teleperformance —Remote
- £27,580.80 a year
- Full-time
- Remote
- Customer service
- English
- Financial services
- Employee discount
- Referral programme
Customer Service Advisor
Teleperformance —Birmingham
- £13.45 an hour
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee discount
- Referral programme
Customer Service Representative Lloyds Banking Group Disputes
Teleperformance —Glasgow
- £27,081.60 a year
- Full-time
- Customer service
- English
- Financial services
- Annual leave
- Employee discount
Customer Service
Teleperformance —Newtownards
- Up to £27,976 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Employee discount
- Referral programme
Customer Service Expert
Teleperformance —Glasgow
- £12.71 an hour
- Full-time
- Customer service
- In-person
- Paid training
- Employee assistance programme
Customer Service Specialist - Part Time
Teleperformance —Newtownards
- £13 - £45 an hour
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Employee discount
- Referral programme
13d
Customer Service Specialist
Teleperformance —Gateshead
- £27,601.60 a year
- Full-time
- Customer service
- Typing
- In-person
- Paid training
- Work from home
Customer Service Specialist - Outbound (onsite role)
Teleperformance —Newtownards
- £26,436.80 a year
- Full-time
- In-person
- Annual leave
- Employee discount
Customer Service Expert - B&M Glasgow
Teleperformance —Glasgow
- £12.21 an hour
- Full-time
- Customer service
- Typing
- In-person
- Employee discount
- Referral programme
Customer Expert - Public Sector
Teleperformance —Glasgow
- £27,601.60 a year
- Full-time
- Customer service
- Typing
- In-person
- Paid training
- Work from home
2d
Recruitment Business Partner
Teleperformance —Glasgow
- Up to £30,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Leadership
- Communication skills
Systems Engineer - Grade B2
Teleperformance —Bristol
- Weekend availability
- Microsoft Access
- Azure
- Analysis skills
British Sign Language (BSL) Interpreter - Work from home
Teleperformance —Remote
- £43.96 an hour
- Weekend availability
- Remote
- English
- Organisational skills
- IT
- Work from home
- Employee discount
Complaints Handler
Teleperformance —United Kingdom
- From £26,442 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
Operations Director
Teleperformance —United Kingdom
- Financial services
- Communication skills
Quick apply

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Customer Service Specialist - UK Banking Client

Teleperformance -
Remote

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Job details

Full-time
£27,580.80 a year

Benefits

Cycle to work scheme
Company pension
Work from home
Employee discount
Referral programme

Qualifications

Customer service
IT
Financial services
Communication skills
Banking

Full job description

Overview:

Join Our Team as a Customer Service Specialist – Banking & Financial Services - Work from Home

Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

We’re expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year’s experience in the banking or financial services industry, we’d love to hear from you.

The Details You’ll Want to Know

Start Date: 27th July 2026

Salary: £27,580.80 per annum
Competitive pay with opportunities to grow and develop your career.

Location: Work from Home

Hours: Full-Time – 40 hours per week

Shifts between 8:00 am and 8:00 pm, Monday to Sunday

Training:

3 weeks of comprehensive training, followed by 5 weeks of supported working

Contract Type: Permanent

Background Checks:
To keep our customers and colleagues safe, you’ll need to pass the following checks:

- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Sanction
- CIFAS
- Any other relevant pre-employment screening

Please note: No holidays or time off can be taken during your first 8 weeks of employment

Join Our Complaints Team – Where Empathy Meets Excellence

We believe that even when things go wrong, we have the power to make them right—and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action.

What You’ll Be Doing

Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care—whether it’s over the phone or in writing
Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise
Champion a customer-first culture, helping shape a service experience that’s as thoughtful as it is effective
Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution
Be the final voice of support—resolving issues with confidence and compassion when customers need us most
Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes

You Should Apply If…

You’re a seasoned complaint handler with experience in regulated environments or you’ve spent a year or more in the banking or financial services world and are ready to take your skills to the next level.
You’ve written final responses and know how to communicate clearly, fairly, and with impact
You’re confident and resilient when speaking to customers—whether it’s a tough call or a thoughtful email
You thrive in fast-paced environments and embrace change with a positive mindset
You’re comfortable working to targets and deadlines without compromising on quality
You’ve got a sharp eye for detail and a strong sense of fairness
You’re great at simplifying complex issues and explaining them in a way that’s engaging and easy to understand
You quickly grasp key regulations and understand how they shape our decisions
You’re deeply empathetic, always put yourself in the customer’s shoes, and take full ownership of their journey

Values we look for you to have:

Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
Collaboration- You enjoy working with others and you like working as a team player.
Communication- You can speak and write clearly and in a confident manner.
Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
Critical Thinking- You are able to think logically when making decisions.
Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Skills needed to be a Customer Service Representative

A professional, polite and courteous telephone manner
Ability to deliver excellent service with outgoing nature
Excellent verbal communication skills
A good listener who can convey empathy, patience and understanding
Confident and proactive to deal with difficult situations and conversations
High levels of accuracy and attention to detail
Be driven to work towards achievable targets

Financial Sector - Key Responsibilities

Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
Have excellent attention to detail
Be knowledgeable of our client’s process and products and how best to support the customer

Benefits of being a Customer Service Representative

Perks at Work – Savings Discounts / Free Online Classes
Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Apply Now

Refine Your Search

teleperformance uk jobs

Customer Service Specialist - UK Banking Client

Customer Service -Fraud Specialist (Pursue)

Customer Service Advisor

Customer Service Representative Lloyds Banking Group Disputes

Customer Service

Customer Service Expert

Customer Service Specialist - Part Time

Customer Service Specialist

Customer Service Specialist - Outbound (onsite role)

Customer Service Expert - B&M Glasgow

Customer Expert - Public Sector

Recruitment Business Partner

Systems Engineer - Grade B2

British Sign Language (BSL) Interpreter - Work from home

Complaints Handler

Operations Director

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