Xerox services Work, Jobs (with Salaries)

1st Line Technical Analyst
Xerox —Bristol
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
2nd Line Technical Analyst
Xerox —Southampton
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Print Operator
Paragon Communications —London
- £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Quality control
Quick apply
Finance Assistant
Dunkley & Co Ltd —Bristol
- £20,655 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
13d
Technical Service Representative for Print Production
Xerox —Bishop's Stortford
- Full-time
- Schematics
- Customer service
- Travel
- Annual leave
Docucare Associate
Xerox —Sheffield
- Full-time
- Driving
- IT
- Leadership
4h
Strategic Customer Success Manager - Spanish Speaking
Synthesia —London
- Full-time
- Remote
- Microsoft Powerpoint
- Spanish
- Sales
- Annual leave
- Referral programme
Digital Press Operator/ Designer/ Print Finisher
Minuteman Press —Romford
- £12.71 - £15.00 an hour
- Full-time
- Administrative experience
- Quality control
- Organisational skills
- Free parking
Quick apply
11d
Tech Partners Lead - UK
SWEEP —London
- £80,000 - £90,000 a year
- Hybrid work
- Azure
- Sales
- Business development
Quick apply
Product Engineer
tldraw —London
- Full-time
- Hybrid work
- JavaScript
- APIs
- Communication skills
- Employee assistance programme
Production Field Expert (FTC)
Xerox —London
- Full-time
- Business development
- Driving
- Travel
5d
Full Time – Designer / Digital Press Operator / Print Finisher
ANK-HR —Potters Bar
- £24,785 - £26,000 a year
- Full-time
- Customer service
- English
- Administrative experience
- Free parking
Quick apply
Senior Engineering Manager, Growth
Synthesia —London
- £180,000 a year
- Full-time
- Remote
- Management
- Communication skills
Finance and Payroll Officer
ELM Alliance LTD —Middlesbrough
- £17,680 a year
- Temporary
- Microsoft Office
- Data entry
- IT
- Free parking
- Sick pay
Quick apply
Principal Backend Engineer
Synthesia —London
- £200 a month
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Python
Business Development Manager
Xerox —Uxbridge
- Full-time
- Leadership
6d

I want to receive the latest job alerts for xerox services

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

1st Line Technical Analyst

Xerox -
Bristol

Apply Now

Job details

Full-time

Qualifications

Microsoft Windows Server
MCSA
ITIL Certification
Customer service
MCSE
Microsoft Exchange
Windows
Sonicwall
Microsoft Office
DHCP
Analysis skills
Presentation skills
Remote access software
Computer networking
DNS
Mac OS
IT
Computer skills
VMWare
Citrix
Leadership
Communication skills
Active Directory
ESXi
Information Technology

Full job description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox IT Services:

Xerox IT Services in the UK is part of the Global Xerox IT Services Team and serves the customers of Xerox Direct and its Acquired Companies in the UK.

We offer a comprehensive portfolio that includes Managed IT Services, Infrastructure and Networking, Data Centre deployment, Cloud services, End User Compute hardware and Security specialisms.

A team of 150 IT professionals make up the UK IT Services team.

Our vision is to continue to offer locally delivered and tailored IT Support and Professional Services engagements to our customers and grow our UK business both organically and through acquisition

Job Summary:

Must be able to commute to Bristol, BS14 0BL.

As part of our continued expansion, Xerox IT Services requires an IT Support Technician (1st Line). This is a hybrid role with the office in Bristol (BS14 0BL).

The primary function of the role is to respond to and resolve escalated customer IT support calls and maintenance tasks in a polite and efficient manner. And provide an efficient, professional Service to customers.

The role entails exposure from small to large IT environments, and from on-premise server environments, to cloud hosted virtual server clusters. In addition to handling incidents, problems, service and change requests. Monitoring and maintenance tasks, the individual will have the opportunity to work with the infrastructure project team. Xerox installs and maintains technologies provided by SonicWALL, Microsoft, VMWare, Citrix and Aruba to name but a few.

Direct calls to appropriate department/individual, providing them with as much information as is necessary to ensure their response is correct and relevant.

Main Duties:

Diagnose and resolve level 1 incidents and aim to meet response and resolution within predetermined SLA’s
Manage, update and close tickets in the 1st line call queue
Actively chase suppliers or resolution groups for resolution to incidents or problems.
Mentor team members on best practice
Develop and maintain run books. Ensure configuration documents are up to date
Ensure service processes for change, configuration and problem management are adhered to at all times
Be professional and courteous to colleagues and the clients
Provide remote desktop and server support
Proactive management of client networks
Build rapport with all new and existing clients to develop positive working relationships
Co-operation to promote the development of the support team and the success of the company as a whole
Ticket logging, escalating and regular feedback to the Team Leader and Service Desk Manager

Required Experience:

A good understanding of IT and networks
Knowledge of desktop, server and printer hardware and their components
Knowledge of network devices and their roles
Knowledge of Customer service principles and practices
Knowledge of Computers and relevant software application keyboard skills
Excellent customer facing, communication, interpersonal and presentation skills
Strong analytical, logical and troubleshooting skills

Proficient in the use and support of:

Microsoft Office
Microsoft Windows client
Microsoft Windows Server
Active Directory
DNS, DHCP
Printer Hardware
Network cabling
Microsoft Exchange
Office 365
Remote Desktop
Email Relay and antispam

Desired Experience:

Mac desktop OSX
Citrix XenDesktop and XenServer
VMWare ESXi
Veeam
SonicWALL routers
Dell and HP server and network hardware
Microsoft
MCSA, MCSE
Citrix
CCA, CCP, CCE
VMWare
VCA, VCP, VCAP, VCIX, VCDX
ITIL foundation
IT related degree
Mitel accreditation
Any Managed Print solution accreditations

Dimensions and Future Opportunities:

Xerox IT Services in the UK is an ambitious and fast-growing division of the Xerox Corporation.

We are growing in terms of breadth and depth of services, as well as in terms of geographical reach – with European expansion on the horizon.

The competitiveness of our hardware and software offerings and our ability to form a close and effective partnership with our Vendors is key to maintaining strong sales engagement from our sales channels.

This role will be crucial in informing the architectural team of the integrity and vision of the future development of the infrastructure.

#LI-HYBRID

#LI-LL1

Apply Now

Refine Your Search

xerox services jobs

1st Line Technical Analyst

2nd Line Technical Analyst

Print Operator

Finance Assistant

Technical Service Representative for Print Production

Docucare Associate

Strategic Customer Success Manager - Spanish Speaking

Digital Press Operator/ Designer/ Print Finisher

Tech Partners Lead - UK

Product Engineer

Production Field Expert (FTC)

Full Time – Designer / Digital Press Operator / Print Finisher

Senior Engineering Manager, Growth

Finance and Payroll Officer

Principal Backend Engineer

Business Development Manager

I want to receive the latest job alerts for xerox services

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected