At Health Partners, we pride ourselves on being one of the UK’s leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.
Please note that the closing date for this vacancy is subject to change and the advert may close earlier if sufficient applications are received. We encourage early applications to avoid disappointment.
REF JOB: JOB6405
Role Outline
As a Resource Planner with Health Partners, you will play a key role in organising and delivering our occupational health services on a national scale. Working remotely, you will be responsible for planning site visits, allocating resources, and creating efficient schedules to meet client needs. You will liaise directly with customers and their coordinators, ensuring schedules are completed on time, and escalate issues where necessary to maintain seamless service delivery.
You will also manage escalated cases, working closely with clinical and case management teams to ensure records are updated and follow-up actions are scheduled appropriately.
This role is ideal for an organised and detail-oriented individual with excellent communication skills and a proactive approach.
What you’ll be doing
Scheduling
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Working within a team to identify and plan efficient service delivery on a national scale, ensuring site visits and schedules are planned to optimal utilisation, in turn ensuring best value to our customer’s needs
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Allocation of resources (People and Equipment) within our team scheduling portal
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Supporting our customers via phone and email – planning site visits and preparation of visit schedules for our customers completion.
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Liaising with customer coordinators and their employees, monitoring the completion of schedules and escalating where those are not filling to expected levels.
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Collation of information for handover to our national screening staff
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Compilation of regular attendance & activity reports to meet client requirements
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Assist with raising monthly invoice requisitions
Case Management
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Coordination of escalated cases returned by our screening staffs including;
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Liaising with our case management and clinical teams
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Updating records in accordance with the escalation outcome and scheduling of any actions
Compliance and Governance
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Act in accordance with the company’s core values of diligence; honesty; exemplary customer service; professionalism; ethical and trustworthy behaviours. Valuing colleagues, customers and business partners, and taking responsibility for their actions.
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Act within the boundaries set out by the company’s policies to ensure sensitive personal information is protected as required by law, regulatory bodies, ethics and best practice
What we are looking for
Essential:
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Good organisational skills with the ability to prioritise
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Excellent attention to detail
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Able to work as part of a team
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Good IT skills to include the use of database systems, Outlook, Word and some use of Excel
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Good verbal and written communication skills
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Initiative and proactive approach
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Willing to take an active role in one’s own development
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Experienced in customer service
Desirable:
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Knowledge of Office 365
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Understanding of GDPR and Medical Confidentiality
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Candidates with a background in logistical planning would appeal to this role
Location
Home based within the UK
Remote Working Disclaimer
Please note that this job advert is for remote working from home in the UK only.
Working from abroad is not allowed and will not be considered for this role. Applicants must ensure they are able to legally work and reside in the UK and must be available to work during UK working hours.
Any applications from individuals who are not able to meet these requirements will unfortunately not be considered.
Hours
37.5 hours per week (Monday to Friday)
Salary
Company Benefits
We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that.
Our current benefits package is:
- Competitive annual salary dependent on qualifications and experience
- Contributory pension scheme up to 6%
- Life assurance
- Starting on 25 days annual leave plus bank holidays, increasing with length of service
- Have a day off for your Birthday (non-contractual benefit)
- Discounted gym membership
- Cycle to work scheme
- Health cashback plan
About Health Partners
Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.
With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.
We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.
At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.
If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.
Diversity & Inclusion Statement
Health Partners are a proud member of the Disability Confident employer scheme
Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.
We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.
Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.
