Retention manager Work, Jobs (with Salaries)

Client Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
Client Retention Manager
Dow Jones —London
- Google Suite
- Data analysis skills
- Analysis skills
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
5d
Customer Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- Communication skills
- Employee discount
Head of Customer Success
Yellowcom —Belfast
- £60,000 - £100,000 a year
- Full-time
- Hybrid work
- Driving
- IT
- In-person
- Free parking
- Employee discount
Quick apply
8d
Team Manager - TPI Sales
Ecotricity —Remote
- £50,000 - £52,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Management
- Computer literacy
- Health & wellbeing programme
- Employee discount
Quick apply
12d
Area Care Manager
Helping Hands —Manchester
- Up to £57,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
People Operations Manager
OrderYOYO —Manchester
- Up to £50,000 a year
- Analysis skills
- Human resources
- Work from home
Quick apply
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Enterprise Customer Success Manager
Glassbox Ltd. —Norwich
- £100,000 - £500,000 a year
- Remote
- Master's degree
- Bachelor's degree
- No degree
Quick apply
Recruitment and Retention Manager - 12 month FTC
Hamberley Care Homes —Remote
- £62,500 a year
- Full-time
- Remote
- Management
- Hotel
- Analysis skills
- Free parking
- Annual leave
2d
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
13d
Retention Account Manager, SMB
Block —London
- Sales
- Analysis skills
- Organisational skills
Quick apply
Individual Giving Manager
British Hen Welfare Trust —South Molton
- £35,000 - £40,000 a year
- Part-time
- Hybrid work
- CRM software
- Salesforce
- Analysis skills
- Work from home
Quick apply
14d
Senior Customer Experience Manager
Kingswell Optical Studio —Liverpool
- £3,800 - £5,500 a month
- Full-time
- Management
- English
- Analysis skills
Quick apply
Sales and Marketing Manager
Raeburn Training —Kirkcaldy
- £45,000 - £55,000 a year
- Full-time
- Sales
- Marketing
- Social media management
- Free parking
Quick apply
7d
Service Delivery Manager
Trade Mastermind Limited —Peterborough
- £60,000 - £75,000 a year
- Full-time
- CRM software
- Management
- English
Quick apply
3d
People Operations Manager
Farmer J —London
- £50,000 - £55,000 a year
- Full-time
- Human resources
- IT
- Employee assistance programme
- Employee discount
Quick apply
National Account Manager
Safetykleen —Remote
- £40,000 a year
- Full-time
- Remote
- Travel
- Employee assistance programme
- Employee discount
Quick apply

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Client Retention Manager

Hackstons
London

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Job details

Permanent | Full-time
Up to £50,000 a year

Benefits

Store discount
Company pension
Employee discount

Qualifications

Content creation
Organisational skills
Financial services
Account management
Leadership
Communication skills

Full job description

Client Retention Manager: Alternative Assets / Private Clients / Unregulated Investments

Location: The Gherkin Building, London (Office‑Based)

Salary: Up to £50,000 Depending on Experience

Contract: Full-time, Permanent

About Hackstons

Hackstons is a London-based luxury asset firm specialising in fine wine, rare whisky and alternative investments. We support private clients in building long‑term wealth through premium asset ownership, backed by education, secure storage and a curated retail experience.

With a growing base of private cask clients, we are investing in strengthening our client engagement, retention, and long-term value delivery.

The Role

We are seeking an experienced and commercially focused Client Retention Manager to take ownership of client engagement and long-term value across our growing client base. This role is central to how we retain clients, increase lifetime value, and influence client behaviour over time. You will be responsible for ensuring clients remain engaged, informed, and aligned with long-term holding strategies, while maximising repeat investment and reducing attrition. You will act as a key voice of the business, delivering market insight, investment context, and strategic guidance, while reinforcing Hackstons’ position as the trusted partner in managing and ultimately exiting client assets.

This is not a passive relationship management role. It requires someone who can actively shape client thinking, drive retention strategies, and take ownership of client outcomes.

Key Responsibilities

· Manage ongoing relationships with cask investors via phone, Zoom and in-person meetings and host clients at our Knightsbridge retail space when required.

· Deliver the client retention strategy and increase lifetime value

· Identify and address attrition risks early

· Provide market updates and educate clients on long‑term holding strategies

· Support clients through their full journey, ensuring a premium experience

· Produce written/video content for client updates

· Track and report on retention metrics (LTV, repeat investment, engagement)

What We’re Looking For

Essential:

· 3–5 years’ experience in customer retention, account management or similar role

· Background in financial services, investments or alternative assets

· Strong communication skills with high‑value clients

· Proven success managing high value client relationships and ability to explain complex investment concepts clearly

· Strong organisational skills and ability to manage a large client base.

Desirable:

· Personal interest or experience in investing (traditional or alternative).

· Content creation experience (written or video).

· Credible and confident with high-net-worth clients.

· Commercially minded with strong understanding of investor behaviour

What We Offer

· Ownership of a high‑value, growing client base

· Central role in shaping retention strategy and client experience

· Exposure to alternative investments and HNW clients

· Collaborative, ambitious environment

· Company pension

· Eligibility for our Cask Loyalty Programme (gifted casks at 3, 5 and 10 years)

· Staff discount in our Knightsbridge retail experience

Job Types: Full-time, Permanent

Pay: Up to £50,000.00 per year

Benefits:

Company pension
Employee discount
Store discount

Application question(s):

Are you comfortable educating clients on long‑term investment strategies and guiding them away from premature exit?
Do you have experience explaining financial or investment‑related concepts to clients? (market conditions, asset performance)
Do you have experience working with private clients, HNW individuals or in a investment environment?
Have you managed a portfolio of clients where you were responsible for retention, engagement, or influencing client decisions?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

retention manager jobs

Client Retention Manager

Client Retention Manager

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Enterprise Customer Success Manager

Recruitment and Retention Manager - 12 month FTC

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Service Delivery Manager

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