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Adaptus-Cares

The positives about working for adaptus cares were the clients and some of the staff. Driver always get the hours, as do favourited walkers.
 The hours were long, espically as a driver. No travel Time between calls and paid for the minutes your in the call, which when they are paid a set amount by the council or client is unfair  as with no travel time and some calls 20 minutes distance you were always missing out so you have to cut calls short just to make it to the next one! If this isn't possible you can be 2 hours late to your last call! That is if you aren't covering different areas at the same time making calls even more rushed and late, but the management don't care aslong as the calls are covered! Visiting clients at 11pm and 12pm at night is horrendous for staff and clients!
Driving carers always have the rough end of the deal, Mileage always low and doesn't cover the cost of fuel and wear and tear, yes they pay a fuel allowance but there "system" works this out and its never accurate. The driver also covers the cost if they are taking a walker with them too, picking them up and dropping them off
If you also make a complaint about a staff that is putting service users at risk, this is also just brushed off if they are a carer that help them out alot
I enjoyed my short time with adaptus only because of the clients and staff


I love to care for people but this company is taking liberties out of clients as well as their staff members. I worked for this company for a few weeks untill i noticed how clients where treated they did not care when I raised an issue which suprised me. In Adaptus Care staff members are favouritised in the company which I dont think is fair it's very unproffessional. Every member of staff gets treated differently within this working enviroment, I wouldn't recommend working for this company AVOID! Very rude management and unhelpful service. 

Since the pandemic covid19 resrictions apply to the company when it suits them which i dont believe is safe for the elderly clients nor their staff members who care for the clients. You cannot have clients calls being rushed when clients have their allocated times and this company has not managed to accolmplish this and have lied to their staff memebers alongside their clients in regards to solving any problems. They will tell you what you want to hear and do nothing to solve it no matter how many times it has been reported and this is not how to run a business, infact not a business at all!

I have been fortunate to work for Adaptus for a little over 6 months now. 
At my interview I knew this particular role was made for me and I have been supported thoroughly during my training process and been kept up to date with all aspects of care, including the ongoing and developing Covid situation. 
If I have had any questions or felt there was something I was unsure of there has always been someone available to contact whether that be the office staff or another carer on the road. 
All the staff I have spoken to and worked with have been brilliant in their own ways and with each new person there is something else to learn and better ways to do things.
The rota's can sometimes be changeable, but again, that is due to the current pandemic and having to make sure our service users are fully protected. In fairness, I did have small issues with my rota a short amount of time into my employment but I was asked to come into the office and speak to a member of staff who listened and made appropriate changes.
As with any employer, if you're prepared to put in the effort then they will too.


Working as a Health Care Assistant (HCA) at Adaptus Cares has been a very rewarding experience. The company provides excellent training, and management are approachable, supportive, and always ready to listen. I especially appreciated that there is always an emergency phone line available, so if you face any issues during a shift, help and guidance are just a call away. The team culture is very positive, and colleagues work together like a family to provide the best care for service users.

I gained valuable skills in person-centred care, teamwork, and communication. The most enjoyable part of the job was building meaningful relationships with service users and making a real difference in their lives.

The only reason I left the company was because I also have professional experience in engineering and as a mental health support worker, and I wanted to return to one of those career paths. Otherwise, Adaptus Cares is an excellent place to work and develop your skills.






Would not recommend working for this company. Constantly bombarding your phone to work on your day off and then make you feel guilty for saying no. They expected you to have your phone on at all times even when you’re not at work. They don’t give you any support when you ask for it. There’s a lot of favouritism in the company. They put me in uncomfortable situations whether that was in the office or out on the field. When i whistle blew a lot of issues and concerns that was happening nothing was done about any of it and got brushed under the carpet. They play staff off against each other. A member of the office staff actually turned up at my house early morning once banging on my door trying to get me to come to work. The way that some of the staff in the office spoke to us carers was disgusting. They employ anyone off the street and send them out with inadequate training and expected the carers to train them up instead which puts the clients at risk. Best thing I ever did was getting out of this company. 

This company is FALSELY advertised!
Management is poor and CEO needs to control anger and work professionally and treat everyone the same. Differential treatment is very common in Adaptus Cares. 
In the job advertisement it says you are paid fuel allowance. This is incorrect because you are spending more money out of your own pocket than what you get paid for fuel allowance which does not cover the distance of travel. You get ripped off. The company constantly bombard you with calls and texts to work on your day off. 
Management will employ staff that have no idea what they are doing in the care sector. Adaptus will employ anyone and then send them out the next day to work without adequate training which should NOT allowed.
Worst trait of this company is they will ask you to work even if you are unwell. Really disappointing. 
Very Unsupportive. Not Professional.

I have been working for Adaptus for nearly 6 months now! It took me a while to settle and feel confident in myself, however I was never pushed and  they always supported me. I haven’t been easy to settle as I have children and I am a single parent so at times my private life can sometimes interfere with work, however the coordinators have always listened to my stresses and helped me to overcome them and move forward, I feel like I belong and all the care staff are truly amazing, the training I was provided was awesome with Debbie as much as be laughed we also worked very hard and I was paid for all the training I did. Yes sometimes management will challenge you however that’s role too as we do but always make it easy and we are most certainly not always right. 

Even if you are unsure what you want too do, arrange to go have a coffee they will give you clear guidance and support. 

I worked for more than a year. It is an excellent place. do not listen to what people say; do your thing and impress your client, and that is what you are there for.it was my very first job in the UK. I had no care experience, yet they took me in, trained me, and gave me a chance where no other care company was willing to,  I had continuous training all through the time I spent there to properly equip me for the job. I left because I relocated. Job not difficult. Caring for someone cannot be tagged difficult; it is a fulfillment. The clients are lovely. work colleagues are amazing, Love all of them. The staff are nice just be polite when making a request that was one lesson I learned, and I learned the hard way. you get bus reimbursement, Christmas gift cards, and birthday cards. regular calls and emails to check up on you. e.t.c

I have worked for Adaptus Cares LTD now for 4 years and have progressed from a care assistant to a senior care coordinator. Care is always going to be difficult however its the most rewarding job in the world knowing that we all make a difference to a clients life with the care and attention to their needs that we provide. We have a fantastic team of care staff who always go above and beyond for our clients which is why we pass our inspections with flying colours. We have a good rapport with social services and other professionals working together to get the best outcome for the person we are looking after. 

I have worked with different care companies and since working at Adaptus I have been invested in and have gained qualifications. The office team really help me and keep me updated with any changes to the clients. I get on really well with the other carers and feel its got a good culture. The managers go above and beyond and have helped me when I needed it. I enjoy meeting new clients and visiting my regular clients and have got to know them. I would definitely recommend this company they by far beat other care companies. If you looking for a caring company to work for you should try here. 

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