care assistant

senior care assistant

care coordinator

support worker

caregiver

Apex-Prime-Care

Worked for apex now for 4 years and it’s getting worse in the office no one listens to you hours are cut you get asked what your availability is you tell them and you get little to no work then have the cheek to put on you when they can’t cover anyone’s work you get no travel time one one finished you got to get to next client your running back and fourth back tracking all the time and start you working at stupid time they no you can’t get there as family commitments to sort out don’t care how you feel very stressful as they don’t realise it’s your livelihood they mess around with you get 15 minutes calls you have to do 4 to make one hours pay up but you lose it in travel costs . When you phone office they blag you of and say sorry won’t happen again but it do then when do assessment they have the cheek to tell your client that you don’t want to work at a weekend ,will help if they gave you the time the hours  and days you want to work. Advertising saying it’s a job to fit round you and family faulse advertising it’s nit true and when your ill and can’t go it they said sorry can’t cover your shift it’s a joke apex prime care

My typical day at work would involve i whole load of different situations, some may be very difficult and others may be very enjoyable. 
I have learned to care in a proper manner and the best to my standard, learn how to deal with families and difficult situations, making sure that everyone is happy with the care I am giving to there family member. 
Management were very supportive and amazing, always at the other end of the phone if you needed them. 
My co workers were amazing, i learned most of care from my co workers who have been working within this team for years, they are very professional. 
The hardest part of my job was loosing my clients, because you make such a special bond with the family and your client. 
Most enjoyable part of my job was having such an amazing bond with my regular clients and them recognizing my face.

Since Apex took over the Farnborough branch life working for them became very stressful. They lack structure and support within the team which means everyone working here is very stretched . This is because the way they run as a agency is to get maximum out of everyone for the minimal money. Cutting office jobs and refusing to replace to save money has made it harder to work at this branch, leaving us all stretched. 
Care team are not recognised enough as care professionals but they are paid above average for care in the community. Unfortunately they only see the care team as body’s and that they are easily replaced. This is not always the case as recruitment is very slow. 
Has potential to be a good care provider if only senior management would listen to their care team! I would not recommend working here as other agencies are offering more support, structure and the respect that carer’s deserve!  

Started working for apex as they brought out the original company I was working for, started off okay but gradually began to cut mine and other members of staff hours down. It felt as if we were being pushed out. They just wanted our clients not the staff. Have been treated poorly by their office staff and I am not the only one as I have spoken to multiple other employees about it. Having to leave a job I have worked for 3 years happily simply because they have cut the hours so much so that not enough money is being made. I've gone from being full time to part time with the hour cut. When offered a contracted amount of hours the best they could do for me was 10, that's not even enough for part time work which is 16 hours a week. The only good part of working here for me was the clients who I had a good relationship with and they always made work more fun. Personally would avoid.

Zero hours, never know in advance of shifts, unable to book A/L. Carers paid on different rates, some disadvantaged. Clients have no continuity of care. Calls go in at any time sometimes people receive a morning call at 7am but the next day at 9am, and this is because the coordinators couldn't organise anything. Sometimes massive breaks unpaid, sometimes paid, and other times no travel time so you are forced to cut care calls short. 
Clients have no idea who to expect. Their carers change daily and you rarely get the same rota twice. No paid mileage and mileage can add up to as much as 50 miles a day. 
If you report concerns its ignored. You are dissuaded from seeking support from colleagues, and no supervision is offered. 
You never speak to the same office staff. 

I worked at a residential site.  I loved helping the clients (the reason anyone chooses care) but found it too tough emotionally.  This is no bad reflection on Apex, just in general you'll need to be very emotionally resilient to be a carer anywhere for any company as you will witness suffering for which it turns out I am not cut out for on a daily basis.  The site I worked at was well run, management were good and very flexible and supportive and always ready to help you in any way shape or form, I kid not and that goes for the coworkers also.  My co-workers al worked together to co-operate and provide the best care experience we could for the clients.   It was a nice place to work but I couldn't do it emotionally.

Although this job is rewarding when helping the elderly/ill service users, the company as a whole is VERY bad. Work is never officially set and can be changed 2 minutes before, travel time isn't paid (which is illegal), wear and tear on car/petrol is hardly paid for, bus or taxi fare is NOT paid for(apparently the company doesn't allow this?),office workers can edit your pay (log in and log outs at service users homes can be changed on the computer), pay is always low and wrong (takes a lot of time and effort to get your correct pay back), holidays are kept secret as manager doesn't want you to have time off, manager not willing to go out and work if sickness occurs.

I have worked for Apex for 2 years, I enjoy caring for my clients, been tempted to leave many times, don't want to leave my clients. It used to be a nice place to work, but management changes so often and since apex has took over 2 companies it has got worse, I used to get asked if I would do extra hours, but now it's assumed I will do it, with the new clients we have we were told the rounds would be more compact, but, we are still here there and everywhere the on call don't care about, we are told to only ring when there is an emergency, but when there is an emergency the phone doesn't get answered. You dont get listened to management don't really about staff or clients as long as money rolls in that's fine.

They give you loads of hours to start with, I think this is to see if new carers are going to stay. If you do decide to stay it is the best company to work for. The management are great and really listen. When you pop into the office you are made to feel like one of the family. Like any care company they reduce your hours when they take on someone  new. My advice is to stick at it. They are a great company to work for but as a zero hours contract you need to bear  with it until they realise you are reliable . Lovely family company who does actually have the clients interests at heart. We all form a bond with our clients and they make our job a dream job ;-)

My typical day was to start at 0700 until 1430hrs to do the morning and lunch round some were double ups most were singles, loved the clients and staff I worked with. We would then start back out at 1600 until 2200 for the tea and bed round. The manager is lovely and supportive, but some of the office staff are very clicky and if they don't like you it shows in the round they give you, no two days were the same and your rota/round can be changed at a moments notice. The hardest part of the job was NO travel time between clients so always running late. I enjoyed the people I worked with also meeting and working with families.

Top Job Titles	Average salary
Care assistant 282 salaries reported	£13.91 per hour
Senior care assistant 7 salaries reported	£14.42 per hour
Care coordinator 11 salaries reported	£26,182 per year
Support worker 25 salaries reported	£13.48 per hour
Caregiver 9 salaries reported	£12.95 per hour

Working at Apex Prime Care: company overview and reviews

Apex Prime Care

Apex Prime Care ratings

Popular jobs at Apex Prime Care

Salary satisfaction

Jobseeker tools

Employer Tools

Browse

Stay Connected