customer service representative

driver

host/hostess

engineering team leader

driver manager

Avanti-West-Coast

Avanti Trains do care remotely about their staff. It’s all about tick boxes, falsifying delays or cancellations by blaming staff and storages of staff, when it’s incompetence from planning, coupled with utter contempt for front line staff. Senior management only care about revenue, shareholders and an image whilst middle management are micro-managed by them. This trickles to front line staff who actually interact with customers. Front line staff cannot trust most management and the toxic culture and environment is both debilitating and detrimental to mental health and wellbeing. They shout about equality and inclusion but the divide between management and frontline is plain for anyone to see. People are trapped by half decent wages, sometimes for decades, with dread of going to work. At Avanti, It’s dog eat dog whilst smiling - and most have to put a facade smile on daily. The TM role gets you away from the management however there’s zero help when there’s a problem in the moment. A on call manager is no use when you’re stuck on a train in the middle of nowhere for 5 hours cause they keep changing the ‘rescue plan’! Front line staff are put under immense pressure constantly from ‘Control’ to get wheels moving, even with a completely packed and overheating train, but if you make a mistake then you’re done for. Never forget you are just a payroll number!

when i started my role i was optimistic however that soon changes very quickly although the benefits are nice a lot of existing employees are unhappy and disgruntled   the reason for this is because most people just look out for themselves and there own back if you are new nobody cares about your progression or your well being in the company any concerns or issues you have will fall on deaf ears management are extremely difficult to work with they provide little or no training with no real structure and expect you to learn it on your own then constantly criticise when you ask questions or are unsure when you have had no training i would strongly recommend avoiding this place unless you have no other choice          

So sad that we have ended up here. Good will between company and staff has deteriorated. Picked up on tiny things that have gone wrong. Anything that you do positive is overlooked. Used to be a wonderful culture of praise and thanks that has totally diminished. The wages are OK, but in comparison to the amount of disruption and cancellations that we are facing they do little to satiate that. You often leave for work not knowing how/when you will get home. Trains run short and you are over worked with agitated passengers to contend with. So sad, I was so proud of my job and company previously.

I left as I would rather be in a minimum wage job with no pressure than a good paying job with constant bullying, management never sorts bullying out, higher ups are treated more fairly and believed. Management/ team leaders most of the time have no clue what they are doing and make up rules as they go along. People talking about other people, a lot of boot licking to get a promotion, if you aren’t liked you aren’t getting a promotion. Please don’t work here unless you want to be bullied.

The lies you will be told by this company are shocking & from the top management to the lowest will treat you with utter contempt all the while being very nice to your face, the middle management have completely lost the plot & are only puppets for higher management & are made to do all the dirty work but then most are on a power trip so they do take pleasure in that. Given people full time contracts then telling them weeks later they don't have them after they have given up other jobs to work there.

A company with unbelievable potential, limited by the control of archaic and unreasonable trade unions. A dated culture of complacent reactive management, who were treated well in the Virgin Trains days. The transition of company's has not been helped by covid, further complicating matters. Immensely understaffed in critical areas which are hampering the daily function of operations. 

Management at Avanti West Coast have made this once fun and enjoyable job, a complete nightmare. There is no duty of care to staff at all levels, their only priority is increased revenue. Consistently they ask for staff feedback and do the complete opposite. Morale is at an all time low, with people dropping like flies in search for better employment conditions.  

The management are 'clicky' and look after their friends. You only get overtime if your part of the click . When you book leave its declined most of the time, and when you submit leave you all do it at the same date and time , so its not a fair system . Its unfortunately a very male dominated environment.

The pay is good and I have enjoyed much of my 10+ years at the company, this being said I find there to be a toxic gossip culture between staff, as well as a tendency for staff to report their colleagues to upper management. I would advise most to steer clear of working at Avanti

Would love to work back with avanti west cost anyday the way i gave positivity n good vibes i got back from the staff n customers it was really nice to be able to have good grown up conversations n understand different views from colleagues and customers good atmosphere 

Top Job Titles	Average salary
Customer service representative 42 salaries reported	£33,957 per year
Driver 11 salaries reported	£69,739 per year
Host/hostess 10 salaries reported	£32,195 per year
Engineering team leader 12 salaries reported	£39,631 per year
Driver manager 10 salaries reported	£78,092 per year

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