support worker

service manager

team leader

deputy manager

supported living manager

Eden Futures

I have worked for Eden Futures for a little over two years. 
I have been thinking about what to write on here since handing in my notice. There seems to be a trend of listing all the negatives about the job.
Yes, there are downsides to working at Eden Futures, as I am sure there is with any other employer. Honestly though, is isn't all bad, not by a long shot. 
99% of the staff care, a great deal about their job and the people we support. There are some who are idle with an unprofessional attitude, but unfortunately that is unavoidable. Most of the staff try, and do, their utmost to ensure that the people in receipt of care have the best quality of life as possible.
There is a lot of training to complete when working for Eden Futures, face to face (which is usually really interesting) and E-learning. 
There is also,  always someone to turn to. If you need support as a staff member to best manage and support someone who has challenging behaviors, autism or support someone who is experiencing delusions. There is a manager available 24/7 (literally). During office hours there is a wealth of information available in the form of the dynamic, knowledgeable staff team. You will never be made to feel silly or like you are wasting time for picking up the phone and asking someone within Eden for guidance or support. I have done it myself more times than I care to remember. I know it has made me a better support worker. 
Hard work and dedication is recognized and praised. Yes, the salary  isn't great. No-one is stating it is. However, who in the social care sector pays well? You don't do this job for the money. If you just want to work for Eden Futures to pay your bills and have some beer money, then jog along. Largely, people work in the social care sector because they genuinely care about the vulnerable people in our society.  
The workplace culture changes as the staff team shifts. There are people in every workplace who try to drag others down and ruin good quality work. My advice, stay away from it. Don't get involved in the negativity and bitterness. 

The single part of the job I enjoy the most is seeing service users achieve something they couldn't before and helping them to work toward and achieve their goals. 

As a company, Eden Futures really care about their staff and service users alike. If you try your best, are a genuine person and are honest you will do well. 
Working as a support worked is difficult, especially when supporting people with enduring mental illness. Service users will shout and swear at you. They may well be using illicit substances or be drunk a lot of the time.This does not mean, though, that they do not deserve good quality care and support. Eden Futures understands this, and strives to ensure that good quality support is in place. You will be shown how to best support people who challenge you with their behaviors. 
When you start with Eden, you are not thrown in at the deep end. You  shadow competent staff members and are expected to complete your training. You have a manager on hand, to ask all those questions you might feel are silly (but honestly they are not). 

Anyway to wrap it up, working at Eden Futures has allowed to me grow and develop personally and professionally. 
I for no other reason than a career change. Should I wish to return to the care sector, I would definitely consider returning to Eden Futures.

I am a current Team Manager for Eden Futures in Nottingham and would like to give an honest review of what it is like working for Eden Futures. 

I came to the company with no experience of working with vulnerable adults (only a degree in Psychology), and was soon mentored by the Area Manager to become a TM after just 13 months. I was trusted with the huge responsibility of a TM role, and am very grateful to have been given the opportunity. 

Like every other prospective employee, I was informed at interview stage that this was a minimum wage paid job, and like everyone else writing reviews on here, agreed to sign the contract despite the unfavourable pay. Like all other supported living companies, our local authorities are making cuts, therefore we have limited funds to spend on giving everybody the pay rises they so truly deserve. A support worker role is demanding, exhausting, and stressful at times, but all the more rewarding being able to enrich someone's life with emotional support, cooking them dinner, or even taking them on holiday. Some of our service users have lived with us for 10+ years, and we have formed great connections with them, their families, their friends, and their multi-disciplinary teams. I think if asked, 9/10 service users would feed back that they feel well supported with Eden.

I have been supported through some stressful personal experiences by my colleagues and manager (the Area Manager), and feel as though we offer this same support to all staff members who work for us. Although as a region we may not be perfect, and as individual managers we may not be perfect, we do our best to ensure the service users are safe and happy, and our staff have all the tools and guidance they require to fulfill their jobs. Staff receive regular training, have quartlery meetings with their managers to express any concerns, and have access to a 24 hour on-call system. Although the support workers do not have much contact with the CEO and the rest of the Executive Team, I can vouch that they have the interests of the service users at heart and are very approachable for staff at all levels. I disagree entirely that we are an unsupportive management team / company.

If you are a caring, positive, resilient person looking for a support worker role in Nottingham, where you have the opportunity to climb the ladder and develop new skills in an environment with vulnerable adults, Eden Futures is the place to start. If you would like a support worker job which pays £10 an hour and the rotas are perfectly to your liking, maybe Eden is not for you.


I worked at this supported living service for several years in a senior frontline role. I feel it's important to share my honest experience to help others make an informed decision.

Throughout my time there, I witnessed multiple serious incidents that I believe were not handled in a safe or appropriate way. Staff wellbeing and safety were not prioritised. There was no consistent access to debriefs or emotional support following challenging or distressing events, and raising concerns often resulted in pressure being placed back on the staff member, rather than support being offered.

Several team members left or felt pushed out after raising safeguarding or safety concerns. I personally witnessed situations where I felt both staff and service users were placed at unnecessary risk due to poor decision making and a lack of proactive leadership.

The working environment was often high-stress, with minimal acknowledgement of the emotional impact the work had on staff. Concerns raised around lone working, staff pairings, and behavioural risks were not always addressed in a timely or transparent way.

There were also wider organisational issues that impacted trust and morale, including a feeling that upper management was more focused on appearance than action. In my view, there was little space for open dialogue or constructive feedback from frontline staff.

Although some colleagues were incredibly dedicated and did their best in difficult circumstances, the overall culture left many feeling unsupported and burnt out. I left the role for my own wellbeing.

If you're considering working here, I recommend asking clear questions about support systems, debriefing procedures, and how concerns are handled. It may be suitable for some, but in my personal experience, the environment was not safe.


Eden can be a very stressful company to work for but so is evey other care company in circumstances, how ever when developing it can be very difficult to learn everything you need too before you start being penalised for not doing what you haven't been taught. The management team isn't consistent due to the pressure of fixing everything, trying to learn and the amount of calls received online, this then results in the constant managers leaving then the process starts again. The company has service users move in which arnt safe and raises concerns for the other people they live with. The staff are unable to cope with behaviours because there are more hours delivered with agency rather than permanent staff. The senior managers are never in service only if your seen as a problem service which means others are neglected. There is a lot of self drive in the job and without that you will fail. There is no covid testing or very little which is a cause for concern. Pros The service users that you take care of. The properties are close together to walk between if needed. There is great training for you when you start and chance to learn more with nvq. Cons Long hours, constant change in rotas, constantly being asked to cover, they don't look at the risk of the service users they move in and the compatability. little support from the senior managers you don't see them in work only if your in trouble or they want something. there is little regard for safety of the team. if your face doesn't fit your out, they don't listen to us staff who have worked with the service years for many years as if we don't matter.

Wouldn’t even give it one star.  

Management don’t care and turn up when they can be bothered. 

They take advantage of you and have you doing the management work for them. Including sending personal support plans and risk assessments to staffs personal email to complete at home. 

Ridiculously unsafe work environment as there is nothing in place to protect staff against the challenging behaviour that isn’t manageable. Just have to lock yourself in a room on the top floor and barricade the door with no way to get out in hope that the police might turn up before your left hurt or worse. 

No recognition for all hard work and efforts.

You’ll have support workers interviewing you for the position they current hold. Very unprofessional.  

Anyone is hired, all you have to do is turn up to the interview which is why everyone home has a poor staff team. 

Any safeguarding concern is brushed under the carpet and hide any evidence that you reported it/ took action. 

The area management is even worse than the team managers and haven’t got a clue about safeguarding vulnerable adults. 

If you report a concern or speak up, you’ll be bullied by management. 


It’s that much of a miserable atmosphere you can’t provide the care that the service users need and want which is upsetting. 

You will be treated like dirt and for £7.83 an hour, it’s not worth it! 

Pay is always wrong then they say they don’t owe you anything. If you use your car, good luck trying to get the mileages back. 

Avoid this place at all cost. Biggest joke ever!

Minimum wage. Wear what you want to your interview because you’ll get the job anyway. Watch your back, because there’s always somebody watching your every move and waiting for you to slip up. Whether you’ve worked there three days or three years remember all you are to the company is another statistic, no work is truly appreciated. The whole company is based on ‘if your face fits’ and if it doesn’t well you might as well quit whilst you’re ahead. Staff well-being is never taken into account. You will be made to believe that your job is helping with day to day care and help in the community. When in fact you will deal mainly with mental health conditions and behaviours. Supervisions.. what are they? Shadow shifts.. what are they? You will also be expected to complete management work, for no extra pay. 8+ managers in three years.. figure that out. £100’s of a service users money went missing on more than one occasion and nothing was ever truly done about it. Site never securely left with the correct amount of staff, if an incident was to happen it was always a hope and pray for the best situation. Safeguarding issues get passed on but never followed through. Do I dare go on.. The only positive to the job is the Support Workers. All Support Workers work fabulous together and have a family like support network. Support Workers work well under stress and always find a way to solve every problem faced, wipe their tears and get back at it. Wish them the best for their future and hopefully a better job. 

Eden Futures is one of the WORST companies to work for. They care more about profits then care, so much so that they would lie on support plan and to families and social workers just to keep the clients. The company don't respect the service users, don't respect the support staff and expect us to do all the work and not give any thanks. They hire management who don't understand life itself, and will force the staff to work beyond their means and their agreed working hours. They don't care if your off sick as it's an inconvenience to the management, who then actually have to get off their chair and do some wort. They are quick to blain staff for anything that's wrong without looking into the issue first. They suspend staff for having an opinion and for pointing out how unsupported we as staff are. They lie to CQC and they honesty don't care. Don't let your loved one live here, don't come to work here, and please don't give them the time of day. Eden Futures is toxic, the management is toxic, you forget what your home and children look like, you forget what a day off is and you end up becoming more of an admin staff then support worker.  The company also support autism speaks, which is a charity that funds a cure for autism, the company don't care and still they get profit.

Eden Futures used to be a nice place to work for but in the last few years everything has changed.
Management are unsupportive, unprofessional and don’t even come to properties to see their own service users. Management are rude if you make contact with them, but they’re also like it to tenants. There’s a blame culture and encouragement to lie to professionals instead of taking responsibility for mistakes or telling the truth. 
Staff are worn out with far less positivity these days, there is a high turnover and staff shortages all the time. If you help out and take on extra you’ll be abused from that day on. There’s more focus on e-learning than face to face training, and management expect you to do all this on top of your daily duties. Minimum wage doesn’t equal the responsibilities that we now have to take. There are days when you don’t even get a slight break and there is no such thing as a work/social life balance. 
Some tenants are in the wrong placement and staff haven’t got the correct training to be able to manage their behaviours safely. Tenants are mismatched and placed wherever there’s room with no thoughts to the consequences. Other tenants are overlooked and miss out on their 1:1s because management can’t compensate for them. 
We have some really lovely staff and service users but some jobs aren’t worth ruining your mental health for.

I have worked for the company for 6 years, it is certainly time to go. The level of care has deteriorated to a point when it can't really be defined as care. Accountants concerned only with spreadsheets and profits trying to run a care  business is not working. This heartless practice is reflected at ground level, things have become desperate.  All it now offers is a bleak and souless future for service users, staff soon become demotivated as there is seriously no support, never any management around which leaves staff to do as they please.....the novelty of this soon wares off. Always issues with pay, which you have to move mountains to get corrected. Staff training, which used to be robust now delivered via e-learning, cost cutting excersize, leaves new staff having very poor knowledge of the job they are expected to do. Frequently staff are left in vulnerable positions required to make descisions they're not qualified to make and are left to be scapegoats for the uncaring un-supportive organisation Eden has become. 
If you are looking for a new job, don't apply here, apply to framework or any one jobof the other 100's of supported living outfits, hopefully they will at least pretend that they care, where as this organisation is out of control and dangerous. 
There is absolutely no way i would even entertain the idea of Eden caring for any friend or relative.

The only good part of the job was the staff team & some of the residents.
In the beginning it was great but the management was hit & miss- The service manager was lovely but the area manager and up were diabolical, they did not care about the staff or residents safety as long as the ££ was rolling in. Alot of the time higher management would interfere with plans for the residents, causing behavioural problems which staff would then have to try to sort out.
Staff expected to find their own cover if they were ill and sometimes had to support more than one resident at a time due to on-call managers not wanting to come in at weekends- alot of the time they didnt answer the phone at all. Staff worked 20+ wake hour shifts on occasion as management would be aware staff were not coming in but would not find cover so staff already in the building were told we would be disciplined if we left at the end of our actual shift- plenty of promises of extra pay for this and days like xmas which never materialised, you were lucky to be paid for basic hours as pay was always wrong and never rectified.
If you are terrible at the support role, you will go far i.e be given management roles whereas hard working staff who genuinely care about the welfare of the residents, going above and beyond for them everyday, were be treated like garbage.

Top Job Titles	Average salary
Support worker 895 salaries reported	£12.60 per hour
Service manager 125 salaries reported	£31,954 per year
Team leader 2 salaries reported	£18,000 per year
Deputy manager 42 salaries reported	£26,188 per year
Supported living manager 54 salaries reported	£33,450 per year

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