care assistant

support worker

senior care assistant

deputy manager

learning disability nurse

Glenholme-Healthcare-Ltd

The induction was awful. I didn't work shadow anyone and was left alone with a tenant on my first induction day. I'm lucky I had experience in this industry before, I couldn't imagine how a employee new to this industry would feel - it's unacceptable to be honest.

The pay could be a lot better as the job can get very stressful at times and the rota is very messy. The work-life balance is non-existent, with the rota being inconsistent and you are often scheduled more hours than what is agreed in your contract. I often went home with a headache due to work meaning that I couldn't have that balance even if my hours were correct.

You get no sick pay during your probationary period, so if you get sick often and/or you're disabled be aware of this.

Some of the staff members are lovely, but at least half are quite rude to both tenants and staff and it feels like nothing is really done to sort that out. One staff member was particularly unprofessional and shouting at a tenant nearly everyday, nothing was done by management to help this situation. Any breaks you have during the day are consistently interrupted and there's no break room for staff to take a break in or pray without interruption. I was told in my interview that they want the team to feel like a family, like a unit. It felt like the complete opposite.

COVID-19 isn't taken seriously by some staff there, they either refuse to get vaccinated, don't bother to do tests or don't bother sending off the tests. More often than not, they're not wearing their masks properly, or at all! 

Most of the tenants seem quite unhappy with how they're being treated at the service. They feel like they can't make their flat feel like "home" and that it feels like a "hospital". They feel like some staff members don't care, and often said that management was the problem.

The system to log any daily records is very outdated and not good at all to be honest compared to other companies I have worked for. You just submit a "daily record" and that's about it, when there should be a lot more done for tenants in order to support them properly.

I was asked a few weeks after I left why I left, I explained everything I said here only to be left with no response at all from the regional manager.

My first and only payslip didn't arrive on-time and was 5 days late... Really unprofessional! No apology given.

I think this service has a lot of potential and it's a shame that it's being let down by a horrible work culture and by management who I felt like do not listen to your suggestions.

I was really excited to start working for Glenholme, only to be thoroughly disappointed by lies and over-exaggerations of the benefits.

A typical day at work would be being set the task of organising the schedules of the residents with minimal staffing hours and also not asking the residents how they wish to be spending there time. 

Then having to give medication to residents with minimal medication knowledge and training.

The next step is to help manage residents behaviours with no training and little knowledge of there past. With this information actually being purposely not told to the current staff. 

You could then be met with management coming into the service to tell you that you are doing everything wrong yet not helping or giving solutions on how to improve.

Whenever we would raise concerns about residents and how to support them. We were constantly told that we were wrong and to just get on with it and then later be told that there is a concern months down the line in a meeting and then be blamed for not saying anything. Constantly feeling like you are being gaslit. 

The whole time I was employed at this place I felt like I was in a toxic relationship and it really affected my mental health. So much so that now I have left the job people have said that they can see that I am back to my normal self. 

I would work 80 hours weeks and would feel guilty to pick up extra shifts to know that there would be someone competent to be there to look after the residents.

When the management changed it felt like they just wished to refresh the whole place slowly but surely. getting rid of any competent staff and replace them with people that had limited experience in care that they would be able to easily control and not raise any concerns. They just wish to have staff that they can shape and mould to not care for the residents and only care for the company constantly being told that it is a business. 


This is a place has a bullying culture where managers are not found to be helpful towards the staff 

During my time with the company I have only seen the following increase, poor practice and lack of understanding from management.  A company that lacks compassion and a company who struggles to get local staff due to the way they make staff feel.

A typical day at work is a mix of harassment and bullying from managers, a stressed out team leader team and the only people that suffer are the people who live in the home. The culture is toxic blame culture where myself and colleagues are scared to raise issues to anybody in the company as when this has been done no response or feedback was every given. 

The people that live in the homes are amazing and funny and fun but even they are not noticing the toxic culture that is all around them. They are not allowed to have long term friendships and actual care needs are not put first. 

With the amount of gossip that also happens on site and around the local area also about why people are not there and the bullying and toxicity has only grown over the last year. 

What was once progressive and special and amazing is now a difficult place to feel motivated for and when i get out of bed in the morning i dread going to work and look forward to job searching 


I have been working with Glenholme over a period of 5 years   progressing from a  support worker into  several senior role positions. I enjoyed working with Glenholme  and   all my hard work and effort have been noticed and recognised  by the senior management team  which helps with my job progression. This gives me the  job security, confidence with my development which has enabled me with better quality of life for myself and family. 
 Glenholme creates a work and family life balance which I sees myself spending more quality time with my young ones. The managers are accessible and supportive with my ever changing personal needs I encountered.  My Line manager also gives a listening ears  when I need someone to talk with about work and personal matters, this makes me feel very supportive  and valued.
There is a BIG Expression from  staff team that "we are one big family" this gives me the assurance that we all valued, respect and see  each other as team.
I do not see myself leaving Glenholme to go anywhere else to work as during the Covid pandemic the senior management gives us  support, encouragement , reassurance, making sure the work environment is safe and free from covid, ensuring that  PPE is made available in abundance,  ongoing training for the needs of the service, lots of work benefits in place and most importantly  Saying THANK YOU to us sending us gifts in appreciation for the hard work we are doing.
I would recommend GLENHOLME to anyone who want to work in the Care industry.

Management here is poor. Working In Lodge you will soon find out all of immediate management isn’t even 28. 
Most of them haven’t had fully developed brains so making decisions can be difficult. Getting support for injuries while working is like trying to get a dog to meow. It was clear while working there that if you can do long hours without complaints and can work with their highest risk residents then you get the most support. However if you’re new to care and can get a bit wobbly with supporting then you will be put on the back burner as staff. 
I fear more staff will quit rather than being helped due to negligence on training staff and supporting staff. 
The work with residents is well done, organised and taken care of. I am very appreciative of that as an ex carer and I understand that running a building can be difficult and I believe management should too have more training so that staff can be supported more along the way. 
I thank Glenholme lodge what for they’ve taught me about my self worth, my knowledge and my appreciation for what carers do. 
I can only hope the management improves.

A work day in care can vary from really busy to really quiet depending on the individual you are supporting.

If you have compassion, care and a will to learn then Glenholme definitely is a perfect fit for someone that either has no experience or loads of experience, proving yourself and working hard always goes a long way.

Glenholme has provided me with a great amount of opportunity to develop my knowledge and experience all different challenges within the homes which is great for experience when potentially looking for a different role in specialist care.

Holdingham house in particular has got a fantastic manager and there has been increased amounts of change, support and encouragement as a team therefore the moral has improved drastically.

I will say, Holdingham House and Lodge in particular can be rather physically challenging and staff are regularly expected to just “manage it” because it’s “your job”, just be vigilant of your staff team and seek support where you can.




Used to be a great place to work, but with a whole new management team the compassion, care and support towards the individuals that reside there has considerably declined to suit the manager who does not care about needs of the individuals and just results. 
This has had a demoralising effect on the entire staff team from team leaders to support staff that have put there heart and soul into caring for some incredible individuals 

Pay is terrible and docked putting you under your contracted hours 

The only reason the overall rating and job cuture recieved two stars from me om here is because of the genuine staff and amazing service users that are at this location 

Reported issues management and the so called area manager to be ignored over so went higher to governing bodies to be heard. Resigned because i lost all faith in the organisation that allegedly cares 

will look forward to reading the next cqc inspection report being all the hard work lost 

First of all, beware that you will work 13.5 hour days- sometimes back to back which is not legal for most work places, they do not tell you in your interview that the right for 11 hour gaps between shifts is taken away in your contract. 
Depending where you work, you will gain a wide range of experience that you can transfer to many different areas in health and social care.
Management are often nice to your face… you have to take what they say with a pinch of salt as they change their stances on situations month to month - constant contradictions and backtracking. 
You will find that a lot of people you work with don’t care to be there and don’t take the job seriously, in my opinion this has a very negative impact on the teams and the residents. I watched many people become shells of themselves due to being overworked, my advice is to work here for enough time to gain experience and then leave - some may say it’s soul crushing.

Only reason for the one star is due to the amazing residents that are here. They make the place bearable. Management are terrible, have came in and completely changed everything which has disrupted residents routines which they also do not care about, just whatever they think will look better for the company. If you are not part of a certain group which involves a certain few then there is little chance of ever gaining rewards for hard work due to this being overlooked and given to people that are part of this group even if they are not suited for the reward yet. Issues that get reported to management will be ignored and then nothing will ever be done from the business which makes staff feel unheard and unvalued and is the reason to the sudden staff loss.  Hours are unbearably long during days and staff are underpaid from what they have to go through such as physically challenging behaviours which lead to restraints which overall may lead to staff becoming hurt. 

Awful place, would not recommend. 

I have become more advanced in the world of mental health since I started this job. I have met many different health professionals and worked alongside to be able to support a client with mental health and better their lives.  I have been able to make a difference in someone's live and it gives me great sense of achievement. Everyday is a different day, no day is the same. You may find one day is relaxed and some days are extremely hard.  However, I always go home with a sense of achievement. All staff do their best and work great as a team. The lockdown has bought staff closer together and everyone has one goal rather that different goals. At Hightrees the best part of the work is seeing your work making a difference. There are times when we feel sad, when a client is unstable it brings a sense of sadness. Mental health is an area of this world that needs the help and if you want to make a small difference somewhere then this is the place to be. 

Top Job Titles	Average salary
Care assistant 46 salaries reported	£12.50 per hour
Support worker 41 salaries reported	£12.55 per hour
Senior care assistant 23 salaries reported	£13.71 per hour
Deputy manager 7 salaries reported	£34,000 per year
Learning disability nurse 4 salaries reported	£47,875 per year

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