support worker

support coordinator

housing manager

concierge

supported living support worker

HOME GROUP LIMITED

When I first started here I was excited and enjoyed working. However the longer I was there, the more I started hating the place. Management are useless and have no idea what they're doing. There is no communication but everyone is expected to just know what to do. They force all colleagues to be in the office at least twice a week despite many of us having physical health issues, mental health issues, childcare arrangements or travel issues. They bring employees in promising them things that they don't follow up on. The pay is pathetic and they use the excuse that they're a non-profit charity for not paying employees better. If you raise an issue with your working arrangements they ignore everything you've said and just tell you to get on with things and deal with it. They are completely blind to how much their employees are suffering. I'm glad I found a better place to work that is more respectful of my time and pay. Another day in this hellhole and I think I would have been pushed over the edge.

Be prepared to not have your own opinion or personality. Home Group want you to be a yes person with only positive views on everything. You’ll hear things like “mood hoover, moving forward, 100%, absolutely, amazing, good question” management tend to be very young women who know management higher up (70% female run). If your face doesn’t fit or your a man than be prepared to have chats all the time regarding your “approach and comments”. This includes knowing how to do your job too - they don’t like it when you know more than the management. Management do hide things from staff and will comment and have cliques in the office area. They deny all this and say they have awards and great schemes etc but in reality the cracks show pretty quick. Home Group need to stick just building homes and businesses rather than CQC run supported living and rehabilitation settings because they don’t have a clue (especially coming from these settings in my previous employments) Home Group just guess when it comes to what’s supported living and what’s institutionalised . 

Long days and nights with no floating staff for breaks - especially over night shifts or after 5pm when all Senior Management & Team leaders go home 

13 hour night shifts without access to the facilities 
Lack of support staff across the board - however 8 team leaders … often sat around looking busy, mostly not happy to help

Team leader I worked under , very rude and patronising - also unaware of her job role and documentation that needs to be in place and the reasons why
Example - little to no understanding as to why refused liquid medication can not just be poured down the sink

Rotas we’re not set fairly no set working patterns 
7 nights 13 hour night shifts over 8 day stretch 

The building was much to be desired and often filthy lacking a robust cleaning schedule 

1 toilet for the whole building … often 10+ staff on site at a time 

Residents were lovely and a really pleasure to support
Family members also very pleasant and thankful for the staff on the ground

For a company that continue to advertise customer service and values, they live none of it. Staff are not supported by operations managers or above. Put in dangerous situations and expected to keep calm and carry on. Paid an extremely low wage but expected to bare full responsibility for everything. 
No actual training aside from using the (terrible) system. Confusing structure. Internal progression is very rare unless you’re in with the higher management. And you can forget any type of pay rise. They aren’t done. New staff being paid thousands more than long time serving staff. More junior roles bought in in equal salary to housing managers. 
Work from home is great. Until you’re left all alone, staring at a screen, needing help, and there is no manager there to help you. 


I regret to share that my time was overwhelmingly negative, marked by instances of emotional and verbal abuse from colleagues. Despite bringing these concerns to the attention of management, the support I expected was not provided. 

The lack of a supportive environment significantly impacted my well-being. I also encountered further distress when unjustifiably denied a substantial amount of my rightful pay upon resignation.  

I believe it is crucial for any health and social care company and its employees  to foster a workplace culture that prioritizes the mental and emotional well-being of its employees - not just the clients. It is my hope that my experience serves as helpful constructive feedback to the company or any potential employee. 


What is the best part of working at the company?
The obvious satisfaction of helping young adult become better persons and been able to assist them attain their potentials

What is the most stressful part about working at the company?
Emotional stress of dealing with individuals in distress and trauma, leading to burnout and compassion fatigue

What is the work environment and culture like at the company?
Strong emphasis  on psychological safety where employees feels supported, values and safe to speak up without fear of retaliation 

What is a typical day like for you at the company?
support people to be as independent as they can

Management had very toxic energy, this can be said for many workplaces however in this case very obvious, manager had close relationship with regional manager who in turn created a vacancy for daughter with no experience in the care and support sector and openly said so, was then on maternity leave before returning to a team leader role with no experience. Worrying considering the nature of the job, service went down hill within months of 8 staff members leaving, service users noted to have serious decline in health both mentally and pysically

Toxic management team, who regularly target members of staff and make it clear they are pushing them out of the company one way or the other, rather than positively supporting them. Spent 3 years with homegroup, 2 of which were as a manager, felt stressed for most of the 2 years as a manager, when ‘my time had come’ I was pushed out of the company and ostracised by the rest of the management team, so as a result I felt I had no option but to leave. (One of the best decisions I have ever made) I would never work for this company again. I have spoken to ex colleagues recently who tell me this practice is still going on.


I have been working with home group for a few months now, and I have to say I have loved every minute of it.  I have been welcomed into the team and supported through every step of my introduction to the company.  No 2 days are ever the same But the team work together to support each other through but the team work together to support each other through any difficulties..  I have never worked for a company that do/provide as much support around personal well being for colleagues. I definitely feel moving to home group what's the best decision I've made in my career. 

What is the best part of working at the company?
The staff is protected,  valued . Work/life balance is excellent.  Wage is good. 

What is the most stressful part about working at the company?
Visiting customers in crisis,  but you can always count on management.  Support staff are sometimes under stress with visiting different customers with different issues 

What is the work environment and culture like at the company?
Fantastic,  friendly,  diverse and welcoming 

What is a typical day like for you at the company?
Checking daily notes, update risk assessments,  guide support workers

Top Job Titles	Average salary
Support worker 21 salaries reported	£12.72 per hour
Support coordinator 31 salaries reported	£13.21 per hour
Housing manager 2 salaries reported	£12.91 per hour
Concierge 5 salaries reported	£12.60 per hour
Supported living support worker 2 salaries reported	£23,464 per year

Working at HOME GROUP LIMITED: company overview and reviews

HOME GROUP LIMITED

HOME GROUP LIMITED ratings

Popular jobs at HOME GROUP LIMITED

Salary satisfaction

Jobseeker tools

Employer Tools

Browse

Stay Connected