support worker

customer service representative

scheme manager

porter

surveyor

Longhurst-Group

A typical day at work for me starts with checking my emails. I then speak with my colleagues and we look at the work for the day and distribute it evenly between us with the most urgent first. I complete proval requests for schemes which come from the Project Manager to see what offer we can come up with to try and win the scheme from the developer. 

I have learnt loads about the whole development process from start to finish and how my job fits within that process. 

Management are very hands on. My line manager catches up with me regularly and checks in to make sure everything is going ok. When she is not in the office she is always available via skype. 

The culture is very relaxed but everyone pools together to work as a team. There is a fun atmosphere and they hold lots of social events on a regular basis to keep morale high. 

The hardest part of the job for me is having to completely learn excel spreadsheets and how all the formulas work as this is something I have not had to do before in my previous jobs so I have been learning as I go and met a few challenges. However my colleagues are fantastic and training and helping me. 

The most enjoyable part of the job is being an involved in such an important part of the process as to whether or not we win the scheme from the developer and then if we do seeing the development take place and how our role fits in with this. Part of the role allows you to go and visit the development once it is complete which gives you a sense of achievement.

Please think very carefully before deciding to apply to work for this company as i can promise you, they do not care about you in anyway! Whilst working for this company i have been verbally, mentally and physically assaulted. Residents are not dealt with for behaving in this manner and you then have to act professional despite all of this, due to money from the local council which dictates that if too many residents are evicted then the funding will be cut therefore the residents are allowed to do as they wish as the company cares more about the money than the safety of anyone. Drugs are rife with the projects and it can be a very dangerous place to be when working alone, i have been present for drug overdoses, physical assaults, arson, knife attacks, robberies and even death, all whilst lone working - it is a very dangerous and scary job to do with no care given whatsoever for how staff are doing. You will receive abuse every single day from residents and it can be very detrimental to your own mental health having to constantly deal with the abuse received. Management are absolute bullies and offer no support, if you dare to challenge this then the bullying intensifies and they take delight in gaslighting staff and watching them struggle. If after all this you feel you can handle the job then go for it, as to be equal and balanced, the work'life balance is generous and the pay is above the minimum - but nowhere near what is deserved!!!

No day is the same, whether I am in the office or out and about meeting and working with our many Hiring Managers to plan and define their recruitment requirements to preparing Interview Assessments and supporting new candidates through to onboarding and Induction into Longhurst Group. I really enjoy working with my colleagues across all of our business functions, making a difference for them, their teams and new colleagues joining the Group.

I feel incredibly privileged to be part of an amazing and creative team who value our people. Living our values and Improving Lives explains everything we do, no matter how small or large the difference we make we make each day. It is all about listening, caring, feeling, thinking and doing. I love being a part of something special that working for Longhurst Group brings.

This company really does support it staff!

 In the current situation they have been fantastic at safeguarding staff. 

They provide a huge catalogue of online self-development and provide a really strong benefits package compared to many employers.

 It’s a really easy application process where you can talk about why your relevant. Remember to fill in some detail on the form! Hiring managers are all welcoming. Great use of current technology, a truly connected company. SMT team are accessible and communication is strong across the group. A company you will want to develop and stay in.

Having visited about 6 offices they all have great facilities and are well maintained. You are supported to perform at your best.

To many cheifs, as the saying goes.  Not enough resource on the ground. If your happy to work late most nights just to keep up, put everything before yourself. Give more and receive less year on year. 
Join longhurst.. good career advancement though because everyones jumping ship. 

Senior management haven't got a clue. Executive level left orbit years ago.

What is the best part of working at the company?
The relationships built with the service users. 

What is the most stressful part about working at the company?
Very short hours of work and cancellations of calls which reduces your hours more. 

What is the work environment and culture like at the company?
Very good working environment, you get to work most times as a lone worker, so everyone creates his/her positive ways of working to manage time and build relationships. 

What is a typical day like for you at the company?
Very busy. Always on the go. Engaging each service users in their homes, providing personal care, meal preparation, drug Administration, domestic chores and having good conversations.

What is the best part of working at the company?
They are fair and supportive and have a passion for care.

What is the most stressful part about working at the company?
Offering people emotional support can be difficult at times.

What is the work environment and culture like at the company?
Busy but good teamwork amongst staff and residents,well cared for.it’s about making the residents comfortable and happy.

What is a typical day like for you at the company?
Busy on day shifts.hard work at times, challenging but also rewarding just to help put a smile on a residents face and make their day!

The company neither cares for their clients or staff just profit. Rules are only enforced when it suits and abusive behaviour is overlooked if it isn't in the interest of profits to deal with.

Residents are allowed to freely ignore rules and even laws as long as they pay their rent on time. In the meantime staff are left without support in any difficult situations.

Management is barely competent, failing to resolve any issues or support staff at all. All they care about is policies and avoiding any possibility of a complaint even at the expense of staff.

Longhurst Group have the right balance of everything, the culture is the best I have ever worked in. All staff believe in the company and want to help improve people's lives. 

All levels of management are approachable and willing to listen to new ideas and any challenges we may be facing. 

My job is a mixture of site visits, office work and networking. 

All of the offices are great places to work and the working environment is open and spacious.

Company never really recovered after pandemic. Poor contractors and contradictory aims from managers meant most calls were constant apologies but without being able to guarantee any sort of outcome. Little support/lazy attitudes from non customer facing teams and sudden knee jerk decisions made which made little sense

Only upside is colleagues on the team made the day bearable. Very much an in it together feel if you were below manager level

Top Job Titles	Average salary
Support worker 2 salaries reported	£23,400 per year
Customer service representative 19 salaries reported	£26,519 per year
Scheme manager 4 salaries reported	£26,436 per year
Porter 9 salaries reported	£21,339 per year
Surveyor 3 salaries reported	£40,000 per year

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