customer service representative

sales administrator

delivery driver

marketing assistant

product designer

Mercia-Garden-Products

The job itself is fine. In the contact centre you start with learning to book in deliveries then you learn some sales and customer service. In peak season (summer) there are at least a 1000 calls a day and in winter there are about 50 calls a day. Similar with the email quantity. Depending on the manger the company is strict on meeting sla's but this is luck of the draw as while I was there, 3 different people started and left as manager. The staff turn over is extremely high (bets will be placed on whether you come back in from a cigarette break) and the upper management don't seem to care. As a team the contact centre has a core of long standing staff who help each as best they can. The team leader is amazing and is the most supportive member of staff in the company. The sales part of the team is the easiest part, all warm sales and taking sales through the website. The customer service is the hardest part but once you have your product knowledge down then it's easy. There is a blame culture in the whole company and a lot of gossip at all levels so a thick skin is often needed. Most of the staff in the contact centre are childish and tantrums are a daily occurrence.

Although this work is extremely hard, driving upto 500 miles a day and also having to handball every piece of the garden building at private addresses throughout the UK, it also had its rewards. You are never nagged at, you are simply left to get on with your days works, Mercia were happy as long as the work was complete
Unfortunately it is a seasonal job & after 6-8 months you are no longer required although I was told if i didnt find employment by February 2018, then they would be more than happy for me to resume employment with them again due to my hard work & commitment that i showed throughout my time at Mercia, also they were very impressed with my 100% attendance record.

What is the best part of working at the company?
There isn’t one as they have only one way of work and that’s the directors way 

What is the most stressful part about working at the company?
Not being shown how or what to do and then get tested like you was school to see how rubbish you are and then deliberately make you feel rubbish

What is the work environment and culture like at the company?
The building was almost derelict, leaked all year round, facilities were well below standard.  


What is a typical day like for you at the company?
As soon as you clock in, you was waiting to clock out and counting down the day

After leaving my previous job because of bad management, it is a breathe of fresh air to be working at Mercia now! 
Feel very supported by management and the team-centred environment is great!
There are also plenty of training opportunities and I am currently in the process of doing my NVQ in customer service, something that is fully supported by the company!
There is great flexibility and any extra (voluntary) hours worked are given back to you on a day of your choice.
Really great place to work and would recommend to anybody!

Could be a good working environment but office books work in a area. Your expected to get there and get the shed erected.

Areas are massive driving to London and Scotland is normal in a day and be in a different area next day. 

Supply your own tools, no food allowance unless you stop out. Leaving at 2am to get back for 10pm on minimal wage was a normal day and expenction.

Sheds delivered might be missing parts, not fit for install or a ongoing issue with customer care.

I would not recommend working there as some dubious practises from management down.



Working for Mercia allows flexibility especially in the winter months as you can take all of the flexi accumulated working additional hours in summer.
The team are amazing and make the harder days better! Amazing support provided from the managers and team leaders. NVQs offered for roles related to the business. My working days runs from 8:30-5 Monday to Friday and the occasional 8:30-12pm on a Saturday during peak season.

A very nice environment to be around, everyone is extremely friendly and helpful. When I had first started I was very worried about office environments from previous experience however since working here I have felt more comfortable and happier in going to work. Pay is good and hours are great in regards to still having lots of social time. Flexi hours are also great for extra time off. Also lots of training included.

Would have been a great job but there is a blame culture in the company. Customer service will literally blame every department but themselves. The amount of items being damaged by fork lifts in the yard is shocking. Logistically it's a shambles, quite literally pin a tail on a donkey. Asking people to drive over hours. I was asked to get up at 1am drive 5 hours each way on top of doing jobs. So would have been a 20 hour day. What a shame as there are some decent people there.

The job I had at Mercia was seasonal so was very varied in the type of role I had. In summer I was taking call after call, everyone wants a shed/barn in summer right! In the winter months, we would get hands-on in the factory or in on the show site. Basically this was the time we developed our skills the business also put us into NVQ's which helped me get my next job. 

Once out the yard left to your own devices
Easy ish job need to be fit
No back up from managers
Vehicle problems (sort yourself)

Transport managers are useless get rid of them would be a better place to work

Quality of products are awful lots of complaints from customers to the drivers and no back up from anyone 

Top Job Titles	Average salary
Customer service representative 3 salaries reported	£12.85 per hour
Sales administrator 2 salaries reported	£12.71 per hour
Delivery driver 7 salaries reported	£28,500 per year
Marketing assistant 2 salaries reported	£21,000 per year
Product designer 3 salaries reported	£35,500 per year

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