receptionist

host/hostess

corporate receptionist

guest service agent

concierge

Portico-Corporate-Reception-Management

- Managers demotivate you and sets you out to fail
- will make you to blame for their short comings and hunt for your mistakes and be held responsible withour a proper investigation as to what happened 
-try to address any issues and they will call it excuses 
- no trust or honesty from management
- all looking good on paper but without a real understanding of the reality of things
-demotivated staff with no voice to be heard
- Long hours where your OT is pretended to not be noticed
- No team building opportunities unless you pay out of your own pocket
- You will be treated like a number and if you're not submissive and dare to address managements short commings you get sacked 
-no understanding or empathy towards the work challenges and no real support
-expected to work like a robot 
-backwards procedures making it impossible to do your job right but asking for high standards
- fauls advertisement of the job you're set to do
- pretend like you're doing something and suck up to management and you're safe, just like all other supervisors there👍 
-they ask you to pay for uniform items(tights, shoes) and the dresses or suits are of very bad quality 
-outdated system and equipment 
-LOTS OF PAPERWORK with limited access to a PC 
-slow in finalising and prioritising projects and resources for the team
-no clear or structured guidance on set tasks but will be held responsible if management forget to tell you important information 
-you will have to pay for all refresments and food in your breaks
-40hrs + per week

I worked as a corporate receptionist with Portico for 6 months. Initially the role started very well and from first impressions the management seemed professional and friendly, this however significantly faded out. 

After dedicating myself to my role within a corporate environment., I was constantly belittled by my on site supervisor who clearly thought she was 10 notches above me by having a 'supervisor' position. I was treated as a junior apprentice and would be asked to do the things that she did not want to do, and then would take all the credit for my hard work. 

My manager who was not permanently based at our site, would come in for weekly catch up meetings to see my supervisor, and would rarely even bother to check in with myself. Totally unprofessionally. Again felt like an undervalued apprentice. Would go up to 4 weeks with no communication. 

After 6 months my role with Portico came to an unexpected end. After the initial shock of unfair dismissal, I am thrilled to no longer work for this company. 

Do not recommend wasting your energy and time on joining this company. 

Much better companies out there to work for! AVOID

The company has a really poor culture, with little support from managers or supervisors. There’s no real opportunity to progress, as promotions are usually based on favoritism rather than performance. A lot of supervisors don’t have the right experience, which makes it hard to take them seriously — the team often ends up picking up the slack while they blame others for mistakes.

It’s frustrating to stay dedicated for years only to see unqualified people brought into better roles. That kind of environment is demotivating and makes you feel like your time there was wasted, it's an actual trap!

Work–life balance doesn’t exist, as management always sides with client demands instead of supporting their own people. Overall, there’s a lack of integrity and professionalism that doesn’t reflect a proper corporate environment. I’ve since moved on to a better position, and honestly, leaving Portico was the best decision I could have made.

Certainly! Here is a positive review for Portico:

"I recently had the pleasure of working with Portico, and I must say that my experience was nothing short of exceptional. From the moment I reached out to them, their team was incredibly professional, knowledgeable, and attentive to my needs. The service they provided was top-notch, and they went above and beyond to ensure that I was satisfied with the results.

Not only did Portico deliver on their promises, but they did so in a timely manner, showing great attention to detail and quality in their work. I was impressed by their commitment to customer satisfaction and their ability to exceed my expectations.

I would highly recommend Portico to anyone looking for reliable and high-quality services. Thank you, Portico, for your outstanding work and dedication to excellence!"

Portico preaches they are all about people, the team leads and line managers are, all the team at HQ also are great. The operations manager is rude, awful and is not in line with the ethos that portico preach - at least not us little people that are at the bottom of the pecking order. 
The hours are longer than they need to be, but this is partially down to client choice I think. The pay is good, could be more competitive across all sites. Training opportunities are great, if they are not blocked by the ops manager.
The directors really care about everyone in the company, and are genuine and friendly to all.
Portico feels like a real company and is great to work for. Just a shame that one individual can taint an experience.

What is the best part of working at the company?
I have Worked with portico for a year they promised me transfer button that they never did I give them two months notice they let me down the big time for that reason they break the promise I will give them one star no more

What is the most stressful part about working at the company?
No stress for me I was the best in the company one of the best

What is the work environment and culture like at the company?
Below average Breaking promises

What is a typical day like for you at the company?
For me personally are used to run the place by myself

My experience with Portico was extremely disappointing. There was a consistent lack of support from my line manager, who rarely responded when I needed help. The agency often sided with the building manager, even in clearly unfair situations, making it feel like staff concerns were ignored. Requests for hospital appointments were met with resistance, and cover was rarely arranged when needed. Overall, the working environment felt unsupportive, unprofessional, and indifferent to staff wellbeing.


Portico is a company that outsources reception services to other companies. In my case, my location is UBS bank. Portico delivers exactly what promises. 
They give good salaries and promote a good job done. What portico could work on better is their presence in the premises where they outsource the receptionists, as I rarely see any portico manager or HR  representative.

All considering though is a good company and the work conditions are really good.

The worse management culture i’ve ever worked for. No respect for confidentiality. A culture of pretenders and boot lickers. If you play the role, then you’ll fit right in. If you refuse to be a 'yes man’ they will find a way to make your life miserable. No motivation, encoragement or development in the 6 months I worked with the company. 
I found the job robotic and soul-less. For what you do the pay is decent I suppose. In the end the masks fell off and It was pretty clear that what they say on the can is far from the reality of what they stand for.

Knightsbridge gate absulute rubbish work environment 😑 
Very toxic work environment created by the management and small team members suffer lack of support ,double standard dealing with staff performance is tge last think they took in consideration stay away from this place its big trap. you will never settle no matter how skilled are you because those people will use you for their internal management war

Top Job Titles	Average salary
Receptionist 172 salaries reported	£31,369 per year
Host/hostess 66 salaries reported	£30,072 per year
Corporate receptionist 3 salaries reported	£32,858 per year
Guest service agent 26 salaries reported	£32,384 per year
Concierge 18 salaries reported	£31,648 per year

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