server

line cook

receptionist

room attendant

porter

Pphe-Hotel-Group

What is the best part of working at the company?
The staff members are on the whole very good people. 

What is the most stressful part about working at the company?
Overworked underpaid.  No staff benefits to speak of.  The lowest staff morale i have ever encountered.  Any positive occasions are mostly ignored but negative incidents are jumped on.  Nothing done to increase staff morale.  They don't like to promote from within instead choosing to ignore staff that are already being used to do managerial duties in favour of bringing people from outside the organisation for the permanent managerial positions. Operations manager who cares more about what the flowers look like or the  colour of the apples rather than sorting out the staff issues.  No incentives to provide good customer service.  The most disillusioned staff i have ever met.  95% of staff here are looking to leave. 

What is the work environment and culture like at the company?
Awful work environment and a culture of my way or the highway.  If a manager takes a dislike to you then your days here are numbered.  They lie regarding the employee benefits.  Do not adhere to what they say in the job advertisement. 

What is a typical day like for you at the company?
Long days for awful wages. Trying to communicate with people who don't speak or understand English is extremely frustrating.

Very good place to start in London, most of the time they offered casual contract but because they are always under staff you will have a lot opportunity to do +40 hours.
Management is always open to teach people that mean that you will have a lot of training and a lot of opportunities to know business  and grow up to change work place.
Managers are not seated in their office and they always help staff when is required.
Front office you can have very good opportunities to have extra money with the upgrade and F&B with service charge specially for casual contract . Good thing to know is that the service charge is divide between all the F&B employee that is good to motivate people from all the department.
Houses-keeper and maintenance staff are always wanted and good possibilities to work extras hours.
Between staff very good atmosphere  and good environment like a family.

typical day at work might start with short briefing or individual check of events, reservations, occupancy, menu update, etc. then we usually follow according of that day's plan - each member of the floor team gets his/her area to service, but if while done with their own tables someone would see that your colleague needs help, we, ideally, would just simply step in - there’s not a rocket science to clean up the tables. Surely, communication is essential.
I've learned that big companies also pay attention to every single worker, I felt not like just another member of staff. Special thanks for this goes to my direct manager, he is brilliant with people. as well it was nice experience with others F&B managers, colleagues (from the bar as well those from restaurant, reception, staff canteen).
my hardest part of the work? but there wasn't anything particularly hard.
and I enjoyed the most busy times. I used to say – we’re not busy, we’re having fun :)

This is a role I took in order to improve my administrative skills. I have started learning about hospitality culture and working at Regional Office UK I have had the opportunity to be in contact with main Directors.
I have an office and man the main switchboard for the office and hotels. 
I also book the couriers, deliveries, stationary orders, assist office coordinator with everyday running of the office, ensuring maintenance related areas. 
I also am a contact for the Video conference room booking and meeting schedules for all the teams in office.
Hardest part of job is being in an office alone most of the time and contact with departments is mainly over phone or emails due to structure of office.
Most enjoyable is being in touch with key people of the company, assisting them with queries and bookings, helping the coordinator organising event in regular basis for all office members.

What is the best part of working at the company?
A very social job. Very nice colleagues. Nice to interact with smiling guests. 

What is the most stressful part about working at the company?
Cutbacks on staff, equipment and uniforms put a stress on the amount of work and the comfortability of the job, sometimes creating tension, irritability and negative energy within teams.
Staff lifts (and lifts in general) are a nightmare. You only have 30 minutes break for the whole day and spend 20 minutes of it waiting for the lift to go on your break. 

What is the work environment and culture like at the company?
Fast paced (borderline chaotic) at times. Able to let one's personality show when it comes to interact with guests. 

What is a typical day like for you at the company?
Clocking in, getting something to eat, working, have a tiny little break, working, no more food available, clocking out.

I started in PPHE in 2017 covering the lobby and assisting the team at Reception. Creating a big picture about that experience I can say we were the greatest team. DP was a fantastic General manager but since he was promoted the hotel (PPWL) became a sad place to work, all the employees were under pressure and the management team was/is horrible. They don't worry about employees, it just the money. The salary is less than anywhere else but the people who is still there is because the team and the other employees. We use to believe in team work. 

I am quite happy with the experience, but obviously this was a big lesson after all and definitely the job is based in the people who work with you and the leaders.

I would not recommend working at this hotel. The management and heads of departments create a toxic environment where bullying and discrimination are common. Managers often act with a superiority complex, frequently berating staff instead of providing support. Employee well-being is not valued, and there is little to no recognition for hard work. Additionally, management will reduce your working hours or claim there are no shifts available if they have something against you, which creates further instability and unfair treatment. Overall, this was a very negative experience and I would strongly advise others to look elsewhere for employment.

What is the best part of working at the company?
Best part were the hotels' staff, majority wonderful people. 

What is the most stressful part about working at the company?
The management was poor and the HR was there to protect them not the employees.

What is the work environment and culture like at the company?
All hard workers were stressed and felt that they don't get the credits they deserve.

What is a typical day like for you at the company?
Arriving at work and realising that I don't have with what to work because the people in charge did not order the necessary, and then stressing all day and basically working double with bits and bobs, while doing some of other peoples jobs because they were understaffed.

the salary is not worth the effort you make to work for this company and besides receiving little has the supervisors entering the departures first you to steal the tips to the maids and enjoy with your face wanting you to clean everything fast to give you extra work. you do not have a locker to put your bag and clothes, do not have a card to enter the door of the staff or you have to knock on the door and wait for them to open you otherwise you do not enter your workplace and to go to the toilet is the same also need the card and if you want to have to pay. You do not have a certain trolley because it's thrown from floor to floor. terrible

One of the most defining aspects of this industry is that it focuses on customer satisfaction. While this is true of nearly every business, this industry relies entirely on customers’ being happy. This is because these businesses are based on providing luxury services.

Most people think that hotels alone belong to the hospitality industry, but hotels are only one sector of this industry. Many forms of transportation that cater to tourists are also part of this business world. For example, this niche includes airlines, cruise ships and even fancier trains. Restaurants, general tourism and event planning also belong to this niche.

Top Job Titles	Average salary
Server 110 salaries reported	£13.98 per hour
Line cook 42 salaries reported	£15.03 per hour
Receptionist 86 salaries reported	£13.07 per hour
Room attendant 112 salaries reported	£13.34 per hour
Porter 82 salaries reported	£12.75 per hour

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