support worker

supported living support worker

deputy manager

support practitioner

home manager

Three

I worked for this appalling company for a year and how it has not been shut down is beyond me.  

I worked myself really hard and picked up lots of hours... always expected and not appreciated at all. 

The house I worked in was constantly short staffed and being short staffed was consistent throughout the company. 

My first training course was 6 months after my start date and I had been working with the clients alone from day 3.
 
The company constantly loses fantastic staff and the people who really care because their good nature is well and truly taken advantage of. The fantastic staff are replaced with people who will 'do as they are told and ask no questions' or 18 year old people fresh out of school who have no work ethic and are just there to gossips and have relations with each other on the premises whilst the rest of us look after our own clients as well as theirs (and these people are given a senior status!).  
 
Any staff who raise concerns are frowned upon and deemed as 'unable to do their job' and then management will make the staff feel so rubbish until they leave.

Zero three has a team of area managers who go into the homes and make sure anything that looks suspicious is destroyed or very well hidden. During social services visits the staff who have concerns are sent out of the house so they do not have a chance to speak to social services. 

When family of new clients are coming around the house is made to look more homely with cushions on the sofas etc, which are otherwise locked away and the clients and staff are forced to go out of the house or engage in activities to 'look good to the new parents'.  

The people who own this company are interested in the millions they rake in only. From speaking to others in the company it is a shared opinion that very challenging clients are placed into the houses because "they are the money makers" and the owners show no regard for client or staff safety at all.

You get no weekend enhancements and the pay you do get is a very very poor reflection of the hard work you have to put in to keep yourself and the clients safe. 

I have raised this with relevant authorities but like I say the area managers will be in hiding anything suspicious so nothing will be done. 

All I can say is stay away. 

I pray for the poor staff who work there and really do care and I hope that one day you find a company who treat their staff and clients as they should be treated. 

I also pray for the innocent and lovely (yet challenging) clients, god bless you angels.

I began my career with Zero Three Care in 2012, before starting with ZTC I was unaware of what it was like working in the care industry or working with people who have intellectual and developmental disabilities (IDD), who also present with challenging behaviour. 

I started working as a support worker in one of the Cressing homes, where I was introduced to 8 incredible individuals and the staff team supporting them. Within the first few months of working for ZTC I received a 3-day company induction, where the partners of the company, Human Resources, as well as managers of the homes began educating us about working with the individuals we would be supporting. 

We also received training from other companies around how to help manage and reduce challenging behaviour. I received regular updates to this training, as well as training on Autism and Challenging Behaviour. 

Over the first 3 years of my career with ZTC, I was inspired by the individuals we supported, having built trusting relationships with them, and had great support from the rest of the team. I was lucky enough to secure a position within ZTC’s in-house clinical team and was introduced to another side of working within care. 

Working within the clinical team has enhanced my knowledge of working with people who have an IDD. ZTC have enabled me to take my career to the next level and commence a degree in Positive Behaviour Support (PBS). The clinical team is made up of people who have expert knowledge of PBS, as well as having the experience of working with the individuals we support for many years.  

As a support worker no day was the same, I was able to assist the individuals within the home to many incredible things, from going to theme parks and on holidays to moving into the home and building those first initial relationships with staff, as well as help our individuals cope with the times that may be more difficult and they need extra support. 

As one of the companies PBS Practitioners, again no day is the same. There are new ideas and strategies being developed and then implemented by staff. And we are always being fed-back to, as well as seeing first-hand, how much the individuals in the company have progressed in the time they have been with ZTC. 

The progression and development of the individuals we support makes the job so rewarding, and has driven me to continue my career here.

I worked for Zero Three Care for over 3 years and enjoyed every second of it! The individuals I worked with were awesome and team I worked alongside was great. 

There were issues, as with most places, but most of these were down to the staff and could be dealt with when the team pulls together. 

There is a great senior management team and head office team in place, and those in higher positions have a genuine empathy for the staff and a great understanding of the job! 

The way zero three promotes from within is amazing! They put people in positions that understand what it is like to work at the bottom and know how to support the support staff. - They should stick with this rather than bringing in external home/area managers who have no people skills or respect for anyone else. - Their previous vision was better, they should cut loose and go back. 

The clinical team were a brilliant asset to have. And other care company's don't have this kind of specialty team available. They really understood the service users all working from support workers and have done qualifications to support their position. 

Zero Three Care is a brilliant company to have worked for! Highly recommended regardless of what other people say!

In the past over three and a half years the house I work in has been open, I have watched our Service Users change, grow, adapt to almost constant change, learn and also manage their anxieties in a world that is chaotic and filled with uncertainty.
This is all thanks to the staff team.
All of them, Our team. OUR FAMILY. We are the bridge of trust our service users rely on to help them whenever they are struggling to cope with everything within the world we live in. This is from assisting with Personal Care to trips out in the community. It wouldn’t be possible if people like them with such caring hearts weren’t around.
Here’s to them all. They all do such a fantastic job, from The Support Workers, DRP's to the Seniors plus all the way up to our Management team and beyond.
Being one of the support workers in my house; seeing all they have achieved in the time I’ve known them. I’m sure there’s plenty more obstacles to overcome and new things to learn in the years to come.
Sometimes it may not seem it but every small task we assist with is a big step to them and I’m sure they appreciate it very much.
From one Support Worker to our wonderful team,
Keep up the amazing and life changing work.

I've known the service users that live here for over 3 years now and it's been lovely to see them grow and progress on a daily basis. In this role i've learnt that you don't need to be able to talk to communicate so well. All of our service users display with challenging behaviour, however if studio III techniques and our person-centred positive behaviour support plans are followed then the majority of challenging behaviours can be managed. Their challenging behaviour is such a small part of them as people, and they all have huge personalities and are lovely to be around. Coming to work and spending time with the service users often doesn't feel like coming to work. We have a good team here who you can tell really care about the guys and girl that we support. A typical day at work may include helping someone to make their own breakfast, assisting them with personal care, encouraging them to progress with their daily living skills and taking them out in the community. I'm so pleased that i've found my career at a relatively young age and I can't wait to see how far they continue to progress in the future.

Although the company has its negatives (like all companies) such as low rates of pay and unsociable hours. Being a support worker is rewarding and fun. The positives out weight the negatives. 

The team at Maranello are supportive, welcoming and the Thaxted site are like a family unit helping each other out. The staff always have the service users best interest at heart and ensure that they are well cared for. 

As a former support worker I know some staff can be difficult due to a number of different reasons, and that management hands are tied in what they can do with them. But the staff at Maranello was always caring towards the boys and even with covid restrictions the staff made sure that there was fun things to do. 

There is probably some things that can be improved within the company, but I thoroughly enjoyed my time at Maranello and only left because I went into further education.  

I have worked in care for a number of years but have never worked for a company so service user focused. Everything is done for each specific service user. The house I worked at had ten service users, all with different needs each met by the best staff team. The management team are so helpful and made me feel very welcome and always there to help if I needed it. Training is so in-depth and you learn so much which is just what you need as the service users do have complex needs. Each of the ten service users had their own routines, likes and dislikes. The house is very person centred which you don’t always see in care so this was refreshing. There’s chance to progress and my manager was always supportive of this she supported me every step of the way. Helping me learn what I needed to and progress to running shifts. She’s great to learn from as she and the deputy manager have worked for the house for years. Genuinely couldn’t have wished for a better role. 

If you’re an aspiring manager I’d avoid this company like the plague. It was clear from the start they weren’t keen on hiring externally - god forbid someone from the outside might have a fresh perspective on things.
Was placed in a house that had its fair share of problems - it spoke volumes that no one internally went for the managers position bar one. It had chewed through 3 managers in less than two years which is never a good sign.
Was constantly criticised and any ideas on how to take the service forward we’re poo pooed. Asking for support from senior managers was frowned upon and quite frankly after 3 months my position was untenable. It was stressed that staff need support, but where’s the support for managers?
I feel sorry for the residents and their families as all they want is consistency.
Great clinical team though.

What is the best part of working at the company?
Get the right staff support, when things get busy. 
Understanding when your relationship with the Service Users improves and the job becomes a easier as your skills improve.

What is the most stressful part about working at the company?
Long shifts, over the week can be tiring. 
Don't be afraid to say no when you need to. 
As an experienced staff member who gets paid the same as a new staff member, but you have to deal with the unsettled periods because they don't know how to.

What is the work environment and culture like at the company?
If you get a good manager who supports you, this is a bonus otherwise it can be a struggle.
Can he stressful when being out with the more challenging service user, especially when they are unsettled.
Some HO staff are amazing, but those higher up the chain can be negative towards you at times.

I enjoyed every second of my old job at zero three. They took the time to work with staff and have a lot of training that made you think more about the job. 

The teams around the guys we supported were very well considered. And contained staff that have advanced from support workers to jobs like the home manager, area manager, clinical staff. 

The job could be hard but isn’t for the faint hearted. Don’t expect to walk in a have a doss! 

The salary is better now than it was then, but with overtime you could manage how much you earn! 

My advice to anyone considering Zero Three is do it! Make sure you listen in the training and make sure you listen to the people you work with. 

Was once told I didn’t need any other “in house” training by another company because I had previously been trained by zero three.

Top Job Titles	Average salary
Support worker 27 salaries reported	£13.08 per hour
Supported living support worker 13 salaries reported	£12.96 per hour
Deputy manager 7 salaries reported	£29,403 per year
Support practitioner 2 salaries reported	£32,500 per year
Home manager 2 salaries reported	£37,250 per year

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