customer service representative

conductor

cleaner

chief revenue officer

technician

West-Midlands-Trains

My last place of work was nights cleaning the trains ready for the general public.

I have learnt about Health and Safety in the workplace, correct cleaning agents are used, liaising with my Manager and night supervisor and I have had the opportunity of running night supervisor shift,  by giving appropriate trains to be cleaned and assisting my work colleagues ensuring all carriages are cleaned ready for service.

The hardest part of the job is whilst cleaning is looking out for needles and put in appropriate box provided clearing of broken glass and picking up rubbish make sure all is disposed correctly.

I enjoyed talking and helping the general public when they approach me for help and assist in a pleasant manner with luggage  help people with wheelchairs using the appropriate equipment supplied by the company.  Helping my work colleagues to where possible to complete work in time before trains are ready to be dispatched.  

My aim is to work to the best of my knowledge and ability and to be of good service and to any employer.

What is the best part of working at the company?
Friends,working week,union representation and salary 

What is the most stressful part about working at the company?
Management and human resources are the most stressful and duplicitous 

What is the work environment and culture like at the company?
A mixture of old time camaraderie- senior hands. Then looking over your shoulder wokerie between the older and especially the newer staff. 

What is a typical day like for you at the company?
Book on, pick up job card,talk to whoever you trust and get on with it, then go home then repeat

If you're thinking about taking a job an 'insider' wants, think again. The absolute filth that works on the railways will make your life a misery. They'll generally try and intimidate you, aided and abetted by union reps who think they're Pablo Escobar. If you love a poisonous working environment where being denied training is not seen as a big problem by mangers that are weak and let rogue employees run roughshod over them, then sign up for a career on the railways.

Great place to work with a great bunch of people including some lower level management.
However support wise apart from that lower level who bent over backwards to help me, more senior couldnt give two hoots.
For a big organisation hardly any support when i relocated.
The week after i handed my notice in a job was advertised in the very station where i wished to be relocated to.


I was a train cleaner at Tyseley depot with the rail agency called clemtech who got me a job there and I worked with the client West Midlands Trains and they terminated my contract with immediate action without explaining why as I did nothing wrong. Supervisors talk about other people behind their backs with one of them who as a bad attitude with some cleaners who also have attitude towards others. 

When I joined the railway it was London Midland that were in charge and they were great to work for, very generous  and looked after their staff very well, but West Midlands Trains have been in charge for the last 2 years and now our jobs are under threat. The whole atmosphere has changed and we all feel disillusioned and unwanted hence starting a job search

Great colleagues but the culture in rail is chaotic. The unions cause chaos and are too old school they ultimately stop the railway being progressive. There’s a lack of structure to how things operate due to the chaos caused by the unions. Couldn’t see any progression so Had to move on. Miss the people but not the job or culture

I have been unfairly dismissed due to failing me on assessment where I had no feedback after and when I made a mistake second time they revealed it was a second the same mistake.Manager made up the feedback during first assessment and lied about the errors which I never made.

A reasonable company to work for you and you are well paid for what you do. 

But if you try to think outside of the box you will be met with more obstacles than is worth your while even when you know you have a brilliant idea. 

Working on your own . This has pros & cons. 

Lots of same questions from general public. 

Working hours are good. 

Salary Is fine 

Uniform provided 

Holiday 4 weeks out of six is pre booked by company 

Top Job Titles	Average salary
Customer service representative 48 salaries reported	£27,705 per year
Conductor 5 salaries reported	£34,548 per year
Cleaner 5 salaries reported	£27,583 per year
Chief revenue officer 6 salaries reported	£31,257 per year
Technician 1 salary reported	£47,623 per year

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