registered nurse

unit manager

care assistant

chef manager

deputy manager

Bupa

Overall I'd say not being here anymore is a blessing in disguise. If you are remote working, unlike most jobs travel expenses aren't covered, even if you live from a far distance. This should have been stated clearly at the beginning, however it wasn't, so for the first month of your employment if you live a fair distance away, the wage being paid towards you will actually be less than the minimum wage, because you have to spend money on train tickets/petrol, a hotel, then the cost of having to make the trip back on the same day as they expect you to work the day after. It would have been far easier to just ship the kit to us.

When you do work from home, their system is hard to use as they give you a very tiny laptop and then a monitor where you have to navigate 15 different tabs and an outdated system that crashes when you have a customer on a call quite frequently, which just isn't practical.

The turnover rate is high in this role, for a reason. There were 12-15 people in our group at the very beginning which has now whittled down to 4, some of the people there being transfers from another department so they likely already have experience in a Bupa based role. Many companies use the excuse that the role itself is "very challenging so not many people make it" which is a cop out. If you developed employees properly for this role at least over half of them would statistically succeed for the first month and I think to put the entire blame on the workers who have just started training is ignorant.

You are given 1 month of training with what I would describe as a year's worth of university level-degree notes/information through "mostly" PowerPoint slides and expected to remember it straight away when putting it into practice, but unless you have photographic memory, or you have the time to rummage through all of that information on call it's hard to execute and remember off the top of your head. You take calls after training, where you are immediately watched at all times, so if you don't do above average in the first one to two weeks or you make one or two rookie mistakes (for every single call that is monitored), which is completely normal, they threaten, have meetings and watch you constantly because you're not meeting their expectations, which again, is high for a low paid job. They also do this in a manner where they blame you by saying "You should have the (huge) amount of information we gave you in training which you should know by now when putting it into practice." Not "We know most normal people make mistakes within the first one or two weeks of taking actual calls, let's see where you're going wrong and how we can help you so you're prepared for the next few weeks." In the meantime, you are still having extra hour long sessions on more topics you still haven't been taught earlier on in between calls which is very messy.

An obvious way to resolve this would be to either make training longer so advisors are better prepared, or spread certain roles out to different parts of the company so there is less of a broad workload placed on one specific department, including the ridiculous amount of information needed to be remembered in the first month when putting it into practice. However companies, including Bupa likely won't do this for cost effective reasons. 

 As mentioned before, the amount of information advisors need to learn for the low pay they get is ridiculous, as someone who isn't a total stranger to similar roles I can definitely say I've been trained better in a way that isn't so rushed, clunky and interrogative. I was told that I should "look at my previous jobs and see where I started making the mistakes in this one," which is quite a demeaning thing to say (I bit my tongue to be polite and professional) because in my previous role, I did do well and the way in which I coped and taught in the job before is a defining contrast to this one. 

Long term I wouldn't recommend a job like this. They might say you get a "pay rise" after one year as an incentive, but they're likely fully aware the turnover rate is high for this role, including the things I've mentioned so it's unlikely to actually happen when over half of the group is no longer there anymore. So at the end of the day you're being paid minimum wage for your typical overworked call centre role. 

This company’s ethos will make you think you that they’re so amazing ! Well walking on glass shards is 10x easier than working for BUPA

Expectations are sky high - salary is below average in most places….. 
The amount of repetitive paperwork for carers and nurses it’s just huge, their care plan system- paper based - over complicated  and still handwritten 99% of the time …. and really I’m just feeling sorry for those forests….

Assessments of the residents need are purposely made wrong so they can keep staff levels on bare minimum - HCA s are running like headless chicken to make sure everyone had a PC in the morning, food and their pads are clean. Literally on your interview and induction you’re made to believe that you’re going to be there to support emotionally and physically the residents- well there is no time to say hi properly because a 12 hour shift consists of breakfast/washes/getting out of bed if you’re lucky/snack/pad changes /lunch/snack/ pad change plus getting back to bed if you’re lucky/ supper/ and if there is time another pad round …… this is the sad reality ….. you can’t spend more than 5 mins with residents because of the rush. 
Bells constantly buzzing, you can’t say your busy when answering the bell- you re bullocked by management if bells are not answered in time cause that looks bad on their paper reports…..
Staff numbers are kept to bare minimum via wrong dependency assessments and tools which are mainly nurse needs focused - and carer needs are kinda swept under the carpet, there is a huge staff turnover , staff sickness, reception calling you daily to cover shifts disregarding that you might have worked the night before …. Or sometimes when you’re on the rota for next day …..

Units compromising from 20-30 residents manned by one nurse, long and hard heavy meds rounds especially morning - constantly being interrupted by staff, residents, reception, management, GP, Family ….. on an average day shift the first time a nurse gets to take a 10 min break is about 3pm …. Because this is how it goes:
Meds round
GP/ Pharmacy/ 
Daily review meeting
Diary tasks and paperwork completion ongoing previous day tasks 
Checking resident folders for input charts and repo charts and tmars completition
Lunch med round 
Wound care 
Resident of day care plans 
Chasing GP/ Pharmcy
Tea time Meds round 
Checking residents folders for input charts and repo charts…
Time for break is nearly impossible as the phone is constantly ringing …. 
And this is an average day when you don’t have emergency or admission or discharge to home or hospital.
You get to see the residents on average max 5-10 mins per day …. 

Anything goes south with a resident is the nurses fault always - carers forget to assist with food nurse gets the blame
Carers don’t change pad and resident is soaking wet nurse gets the blame 
Resident is comfortable complains to family guess who s being told off ?
Not had time for paperwork ? No excuse …. No support just blame …. 

The company’s headquarters are so business and finance focused that even at home manager level everything and everyone becomes a number only on paper….. directors all they care to have positive balances of their homes income, and no complaints from relatives, because they are highly incentivised with performance bonuses on top of their huge salaries……

Tricky contracts, you might be forced to work somewhere if there is massive shortage and not your usual work place ….. 

very complicated and twisted payroll system to keep you confused…. Because guess what Hours are always missing from payslips even when you do only set hours …. Overtime bonuses promised not always payed even after months of chasing …… 

The so called perks and bonuses you think or they say they’re offering are useless …. And Ofc it’s never shown or advertised how to get them …. 
There is an employee discount portal - possibly the only positive thing about the company ! 

Dictatorship …..

Trainings are quite good if you manage to get on any after 6-8 months of working already for the company ….. which is funny cause really some roles like nurses should be trained in many things especially newly qualified ones before actually being signed off …..



I got excited about this job after the interview however after 4 weeks of learning how their system is so outdated and clunky and the whole group not really understanding the types of calls you will get, You get thrown in onto phone calls with a coach in your ear for the first 5 or so calls, you honestly can't do anything without being recorded, the coaches say they are available to answer questions but then tell you to log the question on a teams chat where there are over 250 other agents asking questions so it might take 1 minute or 30 minutes to get an answer to your question.
You will have 10 calls monitored and rated I had 2 calls listened to by quality and was told that I didn't offer the right information however the training for that was due 2 weeks later.
Mental health and disabilities they honestly do not care about at all, i informed them when I got offered the job that I have these and nothing got mentioned at all till I told them I'm quitting, 
you have to cover all costs for travelling to Manchester to collect your equipment even if you live over 4 hours drive away ( there was someone from Brighton that had to travel to Manchester in my group)
The job is definitely not as explained at all they tell you that the members will have all information needed to be able to preauthorise treatment however they hardly do so its a guessing game and hoping that you have the right procedure code otherwise the customer will have to waste time and call back which will lead to a complaint against you.
Managers are pretty much none existent and very unhelpful,
if you go off sick for a day you have to ring and tell someone and then a few hours later someone will call you so there's no ability to rest as you are waiting for them to actually agree to sign you off for the day.
No wonder that half the group decide to leave, also its Bupa's policy to not transfer you to a different area so if being an advisor doesn't suit you then you either have to put up with it for 6 months after training or leave and reapply externally. 
They honestly don't seem to understand that the job role itself is not fit for purpose. 
Teams meetings all day and cameras on whilst training and then cameras on during all training or coaching, 
Glad I managed to escape before they ruined my mental health.
I bet I get the same generic message in reply to this review about not being aligned with their business which is a complete lie as I would have enjoyed staying would I been able to get the right support and communication from them.
Stay away you have been warned 

Been caring for 30 yrs.Current employee of bupa. I would not put my cat in there let alone one of my relatives. Residents get the very basic needs met and sometimes these dont happen. Supplies run out and are not replaced, we had to wipe residents with the used pad we were taking off them as there were no wipes, tissues or toilet paper, not even in the communal or staff toilet. Activities written on the board often do not happen. Residents are left in wet pads until there is actually a puddle of urine in there wheelchair. The food is shocking. Many of the carers are good but very stressed and overworked as there is never enough staff on shift. I do not understand how some of our nurses actually quallified as nurses, we cringe as we see them do the wrong thing, eg with a resident who has fallen. They make too many drug errors also, this includes a resident being given another residents medication. Nightshift is also very stressful as there are only 2 carers and 1 lazy nurse to 30 residents. Our nurses do nothing apart from carry little plastic med pots then moan that they are tired. No help with residents bedtime, no help with pad rounds, no help with cleaning or andwering buzzers. Absolutley no back up/support from junior sister in charge of nightshift, who thinks shes a headmistress, its like being at school the way they treat you, instead of adults at work. Some nurses havnt been qualified very long and have not had the chance to become nurses. One experienced nurse told us to lie a resident down when their nose bleed with clots was so bad they were kept in hospital with it. Residents have been lifted into chairs with no hoist after a fall and left roughly 5 hours before their fractured hip was noticed. Cpr was performed on a resident on top of a matress !.
A small handful of carers should not be carers. Bullies get everything they want and management ignore their bullying behaviour even when its pointed out to them.
You are not meant to have a life if you are a mere carer, only management have lives. Loyalty is pointless and is not recognised or rewarded. 3 night example of the hot meal provided , baked tattie with cheese, then baked tattie with beans, then baked tattie with coleslaw !.
No quality to the lives of most residents. They are simply fed at one end, cleaned up at the other end, left in chairs for hours in their own urine, verbally abused or ignored by stressed staff, and let down by incompetent lazy nurses. Bupa nurses are mostly so lazy and incompetent that most carers prefer having agency nurses, which means 3 staff on the floor at night to 30 residents is better than 2 staff. Many more problems within bupa care homes. Do not put your loved ones in there.

My experience as a remote GP was professionally challenging and highly metrics-driven.

From the outset, and repeatedly throughout my time in the role, there was a strong emphasis on NPS and CSAT scores. I was explicitly told that these metrics should be front and centre in my thinking. Low satisfaction scores were highlighted as indicators of poor performance, and it was made clear that job security was closely linked to these measures.

While patient feedback is important, I felt the weighting given to NPS and CSAT was heavily disproportionate compared to clinical complexity, risk management and professional judgement. The environment felt highly micromanaged, with performance discussions largely centred on satisfaction metrics.

The training approach was instructional and directive rather than a collaborative exchange between experienced clinicians. I was also frequently encouraged to reflect on consultations that were clinically straightforward or minor. Although I value reflective practice, reflection for its own sake felt time-consuming and of limited educational benefit.

I did not always feel there was an open and secure environment to express uncertainty or differing clinical views without concern that it might negatively affect my standing. When performance and job stability feel closely tied to patient ratings, reflection can become guarded rather than genuinely developmental.

Clinical variety can be limited, and GPs should be cautious about working here full-time, as it is easy to become de-skilled over time.

I have been a GP for 10 years and a doctor for 15 years, and this was the first role in which I felt sustained uncertainty due to performance metrics. Remote working offers a good work/life balance, but prospective applicants should be aware that this is a highly performance-monitored and tightly managed environment with significant emphasis on NPS and CSAT.

I have worked as a dental nurse for over 15 years in both private and NHS practices, some with high tech equipment and some that need dragging out of the stone age.

Sleaford bupa: I worked at this practice years ago when it was oasis and run by a different manager,  I did not stay. But I came back as it had a good reputation with my nursing friends. 

now it is owned by bupa and run by a good manager that herself is a highly qualified dental nurse which make a massive difference in the running of this practice. 
She is friendly and polite, if you need time off she will do her best to let you have it off. I had to take some time off for personal reason and she sent me a lovely bunch of flowers which she didn't have too. She always get us little thank you presents from advent calenders to a cheeky Mcdonalds breakfast. 

As a dental nurse with the years experience I have I find the practice has more than enough equipment with the nurses managering their daily books correctly.  If we do find we are low on anything we ask the lead nurse that will do her best to make sure everything is ordered that we need.

The practice has digital radiograph, 2 decond rooms with new little sister digital autoclaves, 8 surgery's with decent chairs and good equipment.

Staff. 
All the staff are friendly and do get on, the the nurses that are qualified have been so for many years and do an amazing job, the lead nurse has again been qualified for many years and knows her stuff and will do her best for the nurses, we do have trainee nurses which are just as good as the registered nurses, the reception team are amazing now. All in all its a good team and I love working here.
We have great highly experienced and qualified dentists, yes sometimes they run late (15 years no change there) but if we run over we claim toil so we can take a day off when not busy or get it paid so to me that's a bonus. 

Pay. 
Bupa as a whole have made sure that nurses are paid very well, they pay for GDC, CPD and indemnity which I know some practices do not and it really helps. 

Conclusion 
I love working here, I wouldn't work here other wise there isn't a shortage of dental nursing jobs But there is a shortage of nice practices to work in and trust me I've worked in them. 
I won't be leaving any time soon and I don't think. The staff we have will either

Love the residents but the staff are so two-faced and nasty. Never known such a childish working environment. You can't trust anyone in the building, the managers either haven't got a clue what they're doing or they just don't care enough. Many members of staff go off with stress related illnesses, staff leave because of poor management and this has been the case since it opened yet they do nothing about trying to fix the issues. Massive divide between the day and night staff, massive divide between direct employees and agency workers, no communication between the management and the 'workers' and pay is very often wrong. Day staff expect the night staff to get up as many residents as possible to make their lives easier, night staff whine if there aren't a certain amount of residents in bed at the start of the night shift both shifts regard the other as just being lazy if this isn't done but it shouldn't be that way, it should be about the residents and they should be allowed to go to bed when they choose and get up when they choose - it's their home after all. You're taught that the resident is free to make their own choices yet in reality if certain numbers aren't up or in bed at the start/ends of shifts you're made out to be the worst carer in the world. You're then bad mouthed to the entire team - no one is excluded from this treatment regardless of how well liked you think you are. There's no professionalism, no team work and no joy in working here. The clinical lead has been there for months yet has failed to introduce herself to her team. Many of the care team have no clue what she even looks like, that's not an exaggeration. Not enough staff and the staff that are there just bad mouth and moan about everyone else. It's not a nice place to be, if you work hard you're accused of 'brown nosing' if you just do what you're contracted for you're accused of being lazy. You just can't win, it's never good enough. It's not a team effort it's just lots of people working in the same place who really don't like or trust each other. They have a high turn over of staff for a very good reason. 

The residents are the only reason staff stay as long as they do but eventually even the most dedicated and loyal carer is beaten by the negative working atmosphere.

A typical day would start with leading morning exercise with the residents, then going around the care home having one-to-one conversations with each resident and throughout day organising group activities and completing paper work. 
I learnt many things at Richmond including how to be constantly flexible based on what the residents needed and improving my communication skills when individuals suffering from dementia needed a friend to talk to.
The activities management and co-workers were fantastic and always helped me whenever I had any issues. There were some issues between different departments before I had started the job and they were never resolved by the time I left but it never stopped me from getting on with my job. 
The hardest part of the job was watching residents going in and out of hospital or not returning at all. Holding hands with those on end-of-life care and discovering they had passed away was always heart-breaking.
It could be emotionally straining when residents didn't want to take part in any activities. I learnt that all they wanted was a cup of tea and a chat and that would be what I would provide. When the day schedule didn't go according to plan it could create some difficulties but being spontaneous and expecting that it wouldn't always run smoothly helped me greatly throughout my time there. 
The most enjoyable part of the job was talking to the residents and being creative with my role. I set up a knit and natter group that brought every knitter across the village together and it was a truly wonderful site to see and to be apart of.
 I loved being their friend and listening to each of their fascinating life stories on a one-to-one basis and during group activities. Each resident was a character and brought a smile to my face every single day that I had the pleasure of being in their company. It was a brilliant job and I loved the energy I could bring to the care home and the appreciation I received from creating a lively atmosphere. I still care a great deal about the Richmond Residents and since returning from my 2 months of travelling I have visited them and happily volunteered my time when I can.

I started for BUPA in June 2015, was told the home I was at was Struggling but they were Improving. I asked for Days at one home due to my Health and The Location of the Home. I was given Nights at another home. After a month of consistent bullying by one of the Night staff I swapped to days. 

Day staff were really Unwelcoming.  Like, really really horrible to you bar the odd one or two. They'd make you think they were your friends then Knife you in the back as soon as you were out of earshot, then Deny it when caught out. Was told "the staff think you get very stressed" when the reason I was always so stressed was the fact I was practically Managing a unit of 26 residents, short staffed, With no senior and nurses who didn't give a monkeys, doing Most of the stuff myself, Bar hoisting. 
Forced by unit Managers to do things with residents I was Uncomfortable with, I.E shower a resident with an Agency carer who was Less-Than-capable when the service user had just been served notice due to his Levels of Challenging behaviour. 

Witnessed and reported abuse several times, nothing done, was accused by one of the More abusive ones myself, so the Manager tried to force me to swap units, to somewhere I would of been Uncomfortable (General/Palliative care) I ended up signed off for 3 weeks because of Anxiety before I started my New Job. 

Always short staffed, Manager knew how to blackmail me into Agreeing to cover nights when I was on days, so asked me at least once a week. Then because of all the silly swapping and changing he'd asked me to do complained I was short on Hours that week so my only option was to pick up ANOTHER night to get up to my contract of 36 hours. Sent me home at 3PM to cover a Night, then had a go when I was tired at 4AM having not slept. Sent to two other homes in the Local Area with Less than an Hours Notice on the second Occasion. 

Took 2 Months for them to correct Wage error for me to discover they had me on an Emergency tax code. 
Disgraceful, horrible company. Senior positions given to People based on Popularity. Actually left us with 2 carers for weekends at one point. 
Has since been reported to me CQC have been in with Bags ready to close this specific home down

From night 1 it was clear there was going to be issues. First and second shadowing shift were diabolical. I literally ended up having a massive anxiety attack (senior staff had asked me to move and handle WITHOUT completing necessary training, amongst other issues) and quitting.

Spoke to management, who seemed to be all ears and couldn’t fault them, until I was told about the complaint that I had made by another colleague. I was put onto day shift which I LOVED, however they couldn't give me my contracted hours. I have a house to run and a family to provide for so I asked to go back to nights, feeling much calmer about doing night shift.  

Went back onto nights with the same senior staff member and a colleague who I trained with. Senior began bullying me, nit picking everything we did, slagging me off to residents (who would tell me EVERYTHING) and slagging me off to my colleague. Following me room to room to inspect our BED MAKING and to listen to conversations with residents to see if we spoke about her. After a few weeks of enduring the seniors controlling and bullying behaviours, I quit. 

It wasn’t just staff that were bullied, residents were too. Mocking, eye rolling, laughing and belittling were some of the things I encountered working here. I also experienced some residents being left to sit in their own urine and excrement for much longer than they should be. Staff avoiding certain residents. YOU COULDNT JUST CHAT AND GET TO KNOW THEM. It’s looked down on! 

‘Free Hot Lunch on every 12 hour shift’ yup, if you like the residents leftovers from what wasn't served up. No thanks. 

Putting Bupa down as my last job nearly stopped me getting another one, apparently I had been late many times, so it was a good job that I printed my rota out with ALL the times I signed in before I left. Showed my new employers and they agreed that I had NEVER been late for the time I started. 

ON THE OTHER HAND, the residents are amazing, literally not a bit of bother. They are the only reason I miss this job, they look out for you as much as they can. You can’t help get attached, if I could go just to visit them I would.

Top Job Titles	Average salary
Registered nurse 101 salaries reported	£21.04 per hour
Unit manager 7 salaries reported	£18.80 per hour
Care assistant 206 salaries reported	£12.97 per hour
Chef manager 8 salaries reported	£32,958 per year
Deputy manager 2 salaries reported	£45,340 per year

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