Guest experience leader Work, Jobs in Bathgate (with Salaries)

Front of House Manager
Bannatyne —Livingston
- £13.60 an hour
- Weekend availability
- Customer service
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Assistant General Manager
Fever-Tree —Edinburgh Airport
- £34,000 - £38,000 a year
- Full-time
- Serving
- Bar
- Supervising experience
- Employee discount
Quick apply
11d
Guest Experience Agent
100 Princes Street —Edinburgh
- £28,000 a year
- 12 hour shift
- Hotel
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
14d
Hotel Sales Manager
Mercure Livingston —Livingston
- £25,000 a year
- Part-time
- Hospitality
- Bar
- Sales
- Free parking
- Employee assistance programme
Team Leader
Atlas Hotels —Edinburgh
- £13.95 an hour
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
Head of Events
Sodexo —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Crew Leader - Moxy Glasgow Merchant City
Hotel Co 51 —Glasgow
- £31,366 a year
- Full-time
- English
- Hotel
- Hotel experience
- Employee discount
Quick apply
10d
Assistant Manager
Everyman Media —Glasgow
- Full-time
- Hospitality
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
11d
Assistant Manager
Innoflate —Cumbernauld
- £14.33 an hour
- Weekend availability
- Management
- Front desk
- In-person
- Free parking
- Store discount
Quick apply
1d
Night Guest Service Agent
Hilton —Edinburgh
- £13.41 an hour
- Full-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
Front of House Assistant
Bannatyne —Falkirk
- £12.71 an hour
- Weekend availability
- Bar
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Resort General Manager
Glasgow Westerwood Hotel, Spa & Golf Resort —Glasgow
- Full-time
- Hotel
- Leadership
- Communication skills
- Annual leave
- Life insurance
Quick apply
Store Manager - Edinburgh
Oak Furnitureland —Edinburgh
- £55,000 - £60,000 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
8d
Assistant Restaurant Manager
Mercure Livingston —Livingston
- £13 an hour
- Full-time
- Bar
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Casual Guest Service Agent
Hilton —Edinburgh
- £12.91 an hour
- Part-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
Crew Leader - MOXY Edinburgh Airport
Hotel Co 51 —Newbridge
- £31,366 a year
- Full-time
- English
- Hotel
- In-person
- Employee discount
Quick apply
Assistant GM
Pilgrim Bar —Edinburgh
- £32,000 - £35,000 a year
- Full-time
- Bar
- Sales
- Supervising experience
Quick apply
Food & Beverage Manager
Apex Hotels Ltd —Dunblane
- Full-time
- Bar
- Sales
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Deputy General Manager
Badger & Co —Edinburgh
- £35,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Annual leave
- Employee assistance programme
Quick apply
Assistant Food & Beverage Manager
Mount Royal Hotel Edinburgh —Edinburgh
- £35,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
Quick apply

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Front of House Manager

Bannatyne -
Livingston

Apply Now

Job details

Permanent | Full-time
£13.60 an hour

Benefits

Annual leave
Employee assistance programme
Gym membership
Flexible schedule

Qualifications

Customer service
Team management
Financial acumen
Communication skills

Full job description

Front of House Manager

Location

Livingston

Department:

Management & Department Heads

Job type:

Permanent

Salary:

£28,288

Job ref:

085090

Published:

21 days ago

Job Title : Front of House Manager
Hours : 40 hours per week
Rate of Pay : £13.60 per hour
Location : Livingston

Bannatyne is synonymous with providing exceptional fitness and wellness experiences across the UK. Our state of the art facilities and commitment to high standards make us a leader in the industry. We are currently seeking a dynamic and enthusiastic Front of House Manager to join our team and ensure members and guests receive the highest level of service.

Our Perks:
B-Fed - complimentary lunch or breakfast.
Flexible schedule.
28 days annual leave increases with tenure.
Free gym membership.
Complimentary gym membership for another person (after 2 years service).
Discounted Spa Treatments - 30%
Discounted Spa Goods - 20% ELEMIS Products.
Discounted Meals and Beverages - 50% cafe/bar.
Career & Personal Development training.
Mental Health, Well-Being and EAP Services.
Length of Service Awards.
Staff Awards and Bonuses.
Discounted entertainment and shopping.
A typical day in the life of a Front of House Manager:
Lead, train and motivate the front of house team to provide outstanding customer service.
Required to perform Duty Manager duties such as being a key holder, and having responsibility for unlocking/locking the building if the DM is closing/opening the club. Along with assisting with crisis management.
Manage staff schedules, ensuring adequate coverage at all times.
Conduct regular performance reviews and provide ongoing coaching and support to team members.
Ensure that all members and guests are greeted warmly and assisted promptly.
Handle customer inquiries, concerns, and complaints efficiently and professionally.
Create a welcoming environment and ensure the front of house area is always clean and organised.
Oversee the daily operations of the front desk, including managing bookings, processing payments and maintaining accurate records.
Monitor and manage front of house supplies and inventory with revenue targets.
Ensure compliance with health and safety regulations and company policies.
Develop and implement strategies to enhance member engagement and satisfaction.
Organise and participate in member events and activities to foster a sense of community.
Assist with budgeting and financial planning for the front of house operations.
Promote club programs, services, and events to members and guests.

What we are looking for:
Previous experience in a supervisory or managerial role within customer service or hospitality environment.
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Exceptional customer service skills with a focus on creating positive experiences.
Good organisational and multitasking abilities.
The ability to establish rapport, build trust and demonstrate credibility.
Basic financial acumen and experience with budgeting and reporting.
Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you were proficient in using computer systems and software including CRM Systems.

Why Bannatyne?
At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.

We offer competitive compensation, opportunities for professional development and a supportive team culture.

If you are passionate about customer service and eager to make a difference, apply today and become a valued member of the Bannatyne family!

Apply Now

Refine Your Search

guest experience leader jobs in bathgate

Front of House Manager

Assistant General Manager

Guest Experience Agent

Hotel Sales Manager

Team Leader

Head of Events

Crew Leader - Moxy Glasgow Merchant City

Assistant Manager

Assistant Manager

Night Guest Service Agent

Front of House Assistant

Resort General Manager

Store Manager - Edinburgh

Assistant Restaurant Manager

Casual Guest Service Agent

Crew Leader - MOXY Edinburgh Airport

Assistant GM

Food & Beverage Manager

Deputy General Manager

Assistant Food & Beverage Manager

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