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Wholesale Customer Account Coordinator London, England

Wolverine Worldwide -
London

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Job details

Qualifications

Customer service call handling
Report writing
Inbound customer enquiry call handling
Stakeholder collaboration
Client engagement
Internal department liaison
English
Microsoft Office Suite
Continuous improvement
Organisational skills
Relationship management
Customer support
Customer interaction
Multidisciplinary collaboration
Account management
Communication skills
Supply chain customer service
Dutch

Full job description

Wholesale Customer Account Coordinator

Job ID 2026-10948

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We are looking for a highly motivated and detail oriented Wholesale Customer Account Coordinator to join our European Customer Service Team. This role focuses on delivering exceptional service, accurate order management, and strong cross-functional collaboration. You will play a key part in supporting our vision to be a trusted, effective, and value adding partner across Wolverine EMEA

Customer Experience & Service Quality

Consistently meet internal and external customer expectations.
Identify opportunities to improve service levels and customer satisfaction.
Build strong relationships with customers through trust, professionalism, and proactive communication.
Represent Wolverine brands with a positive, solutions‑focused mindset.

Sales Order Processing

Enter customer orders into SAP accurately within 24 hours.
Acknowledge forward orders within 48 hours and confirm delivery dates in line with company guidelines.
Maintain an accurate order book and proactively update customers on changes.
Monitor orders through to dispatch, preventing delays and ensuring high service delivery.
Handle order enquiries promptly and in full compliance with company policies.
Ensure that all orders are processed in line with our policies & procedures

Account Management

Maintain regular communication with key accounts, strengthening relationships and understanding their needs.
Handle inbound customer calls professionally and support continuous quality improvement.
Process returns and credits within agreed SLAs.
Collaborate with Warehouse, Logistics, and Finance teams on bookings, shortages, returns, credits, and invoicing.
Manage the order book proactively to maximise sales and shipment opportunities.
Provide customers with updated delivery schedules and follow up to gather service feedback.
Keep sales teams informed of account activity, potential issues, and delays.
Prepare accurate reporting for internal and external stakeholders.

General Requirements

Follow all company guidelines, processes, and policies.
Support the wider team and contribute to a proactive, high‑performing Customer Service function.
Maintain organised customer documentation and records.
Attend trade shows, exhibitions, customer visits, and sales meetings as required.
Participate in training and professional development opportunities.
Act as an ambassador for Wolverine’s brands and values.

Skills & Experience

Minimum 2 years’ experience in a branded or wholesale customer service environment.
Strong customer service orientation and communication skills.
SAP experience preferred.
Fluent in Dutch and English both written & verbal
Proactive, adaptable, and enthusiastic approach.
Strong organisational skills with the ability to prioritise effectively under pressure.
Collaborative team player with a willingness to contribute ideas and improvements.
Strong Excel and general Microsoft Office skills

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.

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