Customer service manager Work, Jobs in Peterborough, Cam (with Salaries)

Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Marketing and Communications Manager
Rapidrop Global —Peterborough
- £50,000 - £60,000 a year
- Full-time
- Microsoft Office
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Customer Experience Manager
Sainsbury's —Huntingdon
- From £32,700 a year
- Management
- Leadership
- Employee discount
Customer Accounts Team Leader
Clarion Housing Group —March
- £38,623 - £45,005 a year
- Full-time
- Hybrid work
- Travel
- Leadership
6d
Community Cafe Manager
Cross Keys Homes —Peterborough
- £31,900 - £33,579 a year
- Full-time
- Hospitality
- Culinary experience
- Customer service
Deputy Manager
Home Bargains —Peterborough
- £37,020 a year
- Sales
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
8d
Fleet Manager/Coordinator - Multi Franchise
Stoneacre —Peterborough
- Full-time
- Customer service
- IT
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Office Manager/Administrator
Jaydee-Brook Ltd —Peterborough
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
6d
Centre Manager - Stamford
HiQ Tyres and Autocare —Stamford
- Full-time
- Management
- Project management
- Leadership
- Employee discount
- Referral programme
Quick apply
Sales Manager
Vindis Group —Peterborough
- £45,000 a year
- Sales
- Customer service
- Employee assistance programme
Retail Sales Manager - Peterborough Audi
Vindis Group —Peterborough
- Sales
- Customer service
- Driving
- Employee assistance programme
- Employee discount
Sales Director
Bear Business Finance Ltd —Peterborough
- £75,000 - £150,000 a year
- Full-time
- Management
- Sales
- Analysis skills
- Free parking
- Annual leave
Quick apply
13d
Store Manager
Machine Mart —Peterborough
- Sales
- Computer literacy
- Employee discount
Customer Services Assistant/Duty Manager
OurCoop —Oundle
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
9d
Store Management opportunities - Convenience Peterborough
Morrisons —Peterborough
- Weekend availability
- Customer service
- Leadership
- School
- Annual leave
- Employee discount
Quick apply
Customer Services Assistant/Duty Manager
Chelmsford Star Co-operative Society —Oundle
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
8d
Asset Experience Lead
NAA-Jones Lang LaSalle Resources —Orton Longueville
- Full-time
- Team management
- In-person
- Leadership
Quick apply
Assistant Manager
Screwfix —Bourne
- Up to £29,350 a year
- Part-time
- Annual leave
- Employee discount
Sales Manager
NEXT —Peterborough
- From £25,908 a year
- Weekend availability
- Employee discount
1d
Site Manager
Costain —Peterborough
- Full-time
- Management
- Analysis skills
- Supervising experience

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customer service manager jobs near peterborough, cam

Customer Experience Manager

Microbyte Solutions Ltd -
Peterborough

Quick apply

Job details

Full-time
£30,000 - £40,000 a year

Qualifications

IT
Leadership

Full job description

Microbyte is looking for someone who genuinely loves making people feel looked after. Someone who sees a frustrated customer not as a problem to manage, but as an opportunity to turn things around. Someone who believes great service is never an accident, and who takes pride in every interaction that goes out under the Microbyte name.

As we have grown, we have made a deliberate decision to give the customer experience the dedicated ownership it deserves. We are looking for someone to take that on end to end. From the moment a new user joins one of our clients, to the way daily queries are handled, to how our clients feel about Microbyte when things do not go to plan.

Are you the kind of person who finds genuine satisfaction in making someone's day better?
Do you have the optimism and professionalism to maintain high standards even when things get busy?
Have you been looking for a role where the customer is genuinely at the centre of everything you do?

This role sits at the heart of how Microbyte is experienced by the people we serve. You will own our onboarding process, keep a close eye on how the service desk is performing from a client perspective, and make sure the customer is never an afterthought inside this business.

At Microbyte, we pride ourselves on providing cutting-edge technologies with a fast-paced team of forward thinkers. If you see yourself being involved in an ever-growing MSP with friendly, collaborative offices in the UK, UAE and US, then this could be the role you are looking for.

Duties and Responsibilities

Human Centred Onboarding

Lead the Human Centred Onboarding process as the primary point of contact for new employees joining our clients

Maintain oversight of the onboarding schedule, coordinating alongside hardware delivery across residential, head office and remote locations
Keep clients informed on progress and request clarification where needed
Support introductory meetings with prospective clients where invited, and share marketing material with new and existing clients

Customer Satisfaction and Advocacy

Own customer satisfaction across the business, treating it as a genuine reflection of how well we are looking after the people who depend on us
Act as the first point of contact for negative feedback, addressing concerns personally until the client feels fully resolved
Build trusted relationships with key client contacts, and ensure the voice of the customer is heard inside the business

Backlog Management and Service Improvement

Identify patterns, delays and recurring issues before they develop into complaints
Work with engineers and leadership to drive permanent corrective action on repeat problems
Provide clear, honest reporting on service performance and customer sentiment to the leadership team

Required Experience / Skills

A genuinely optimistic outlook and an instinctive commitment to excellent customer experience
Proven experience in a customer experience, client services, or client-facing operations role
A confident, warm and professional communicator at all levels
Highly organised, composed under pressure, and solution-focused when things get difficult
Experience in an MSP or IT services environment is a strong advantage

Location and Salary

Full time, office-based at our Peterborough Head Office, close to the A1 and one hour north of London by train. £30,000 to £40,000 dependent on experience.

Quick apply

Refine Your Search

customer service manager jobs in peterborough, cam

Customer Experience Manager

Marketing and Communications Manager

Customer Experience Manager

Customer Accounts Team Leader

Community Cafe Manager

Deputy Manager

Fleet Manager/Coordinator - Multi Franchise

Office Manager/Administrator

Centre Manager - Stamford

Sales Manager

Retail Sales Manager - Peterborough Audi

Sales Director

Store Manager

Customer Services Assistant/Duty Manager

Store Management opportunities - Convenience Peterborough

Customer Services Assistant/Duty Manager

Asset Experience Lead

Assistant Manager

Sales Manager

Site Manager

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