Change manager Work, Jobs in Thurlow, Sfk (with Salaries)

Support Manager
Tait —Haverhill
- Full-time
- Bachelor's degree
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Renewals Manager
Xperience —Bury St. Edmunds
- Hybrid work
- Travel
- Organisational skills
- Contracts
- Free parking
- Work from home
Customer Service Manager
AMOT —Bury St. Edmunds
- Continuous improvement
- No degree
- Leadership
Quick apply
10d
Assistant Transport Manager
Culina Logistics —Haverhill East
- Full-time
- Computer literacy
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
12d
Programmes Manager
St Edmund's College —Cambridge
- £25,759 a year
- Part-time
- Project management
- No degree
- Budgeting
- Free parking
- Employee discount
Quick apply
11d
Operations Manager
Capabilities Limited —Cambridge
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- Google Suite
- Continuous improvement
- Human resources
Quick apply
12d
Business and Operations Manager
University of Cambridge —Cambridge
- £47,389 - £59,966 a year
- No degree
- Human resources
- Leadership
- Annual leave
- Employee assistance programme
3d
Digital Transformation Manager
Jacqulin Digital Ventures Ltd —Cambridge
- £3,800 - £6,500 a month
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
11d
Account Management Lead
Beyond Co —Newmarket
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- School
- Health & wellbeing programme
- Work from home
Quick apply
11d
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Bury St. Edmunds
- £85,000 - £95,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
Quick apply
Cluster Manager
Bleckmann Solutions UK Ltd —Bury St. Edmunds
- £95,000 - £105,000 a year
- Full-time
- Continuous improvement
- Training & development
Quick apply
H&S Manager
GCB Cocoa UK Ltd —Glemsford
- £45,000 - £50,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
- Sick pay
Quick apply
5d
General Manager
Uphire UK Ltd —Thetford
- Full-time
- Business development
- Team management
- Recruiting
- Employee discount
- Referral programme
Quick apply
Assistant Manager
Suffolk County Council —Bury St. Edmunds
- £40,777 a year
- Full-time
- Team management
- Travel
- Recruiting
- Annual leave
2d
Deputy Operations Manager
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £57,528 - £64,750 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Master's degree
2d
Transformation Lead
West Suffolk NHS Foundation Trust —Bury St. Edmunds
- £49,387 - £56,515 a year
- Full-time
6d
Business Systems, Delivery & Change Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £75,000 a year
- Full-time
- Remote
- PMP
- Team management
- Agile
Senior Proposal Manager
VCLS —Cambridge
- Full-time
- Remote
- Mentoring
- Budgeting
Quick apply
Client Onboarding Assistant
Greene & Greene Solicitors —Bury St. Edmunds
- £25,000 - £27,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
7d
Business Support Manager
Avantor —Cambridge
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Annual leave

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change manager jobs near thurlow, sfk

Support Manager

Tait -
Haverhill

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Resource allocation planning
Stakeholder collaboration
Client engagement
Stakeholder liaison
Ticket management
ERP software
Internal department liaison
Microsoft Office Suite
Technical support
Project team management
Bachelor's degree
Team management
Ticket management systems
Relationship management
Customer support
Customer interaction
Communication skills

Full job description

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

Position Purpose

The Support Manager provide courteous, professional, prompt, exceptional service, and support to TAIT’s diverse clientele. As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns.

The work involves considerable client contact with an emphasis on providing support tailor-made to the client’s system sustainment and vision. Support Managers work with clients on, but are not limited to, arranging site inspections and visits, part repairs, part ordering, and assisting with the management of clients' support agreements.

Responsibilities

Maintain customer relationships while advocating on behalf of the customer and the TAIT company.
Provide feedback from customers on product quality and features.
Follow TAIT QHSE and global Service & Support policies and procedures.
Maintain client relationships ensuring clients are satisfied with the services provided.
Manage and exceed client expectations to agree on clear scope, schedule, and contract.
Ensure that support tickets are kept out of breach through professional, clear, concise information for both internal and external use.
Manage site teams, negotiate changes and variations where applicable ensuring that the project is executed in a timely, cost-effective, profitable, and professional manner.
Collaboration with the technical integration teams and project teams in the TAIT organization to help exceed the clients needs.
Manage and schedule resources in collaboration with resource management teams.
Work proactively, taking the initiative where necessary and with minimum supervision.
Identify, source, and supply spare and replacements parts in partnership with other TAIT departments.
Structure and process qualitative and quantitative data and draw insightful conclusion from it in a timely manner.
Work within a global team of technical support professionals delivering the best in support services to our clients.
Visit sites and meet with clients to maintain relationships and develop new ones when required.
Demonstrate continuous diplomatic effort to improve operations, streamline work processes and work cooperatively with other departments.
Adhere to all company safety policies and procedures.
Attend meetings, seminars, and training sessions as required.
Perform assigned duties according to the policies and expectations prescribed by the company.

Position Requirements

HS Diploma or G.E.D. equivalent; Associates or Bachelors degree preferred
Experience working in a customer support or management role preferably in the entertainment industry.
Experience planning projects with complex logistics and hard deadlines.
Proficiency in MS Office Suite.
Familiarity with Enterprise Resource Planning (ERP) system (e.g. Epicor) and customer service ticketing service platform(s) (e.g. Salesforce)
Proficient in written and verbal communication skills with a level of honesty and integrity
Strong willingness to work hard and sometimes outside of normal business hours to get the job done.
Comfortable providing feedback from customers on product quality and features to internal stakeholders
Experience in TAIT related markets, especially cruise ship venues, theatres, and theme parks, strongly preferred.
Sound decision-making skills within the scope of the team or department.
Skill in delegating tasks and responsibilities to team members.
Strong communication skills for effective team collaboration and reporting.

TAIT Benefits:

Competitive pension scheme with employer contributions
Life assurance (4x salary)
Medicash health cashback plan (covering dental, optical, and more)
Employee Assistance Program (EAP) with 24/7 support
Cycle to Work scheme
Income protection / critical illness cover
Optional private medical insurance (role/level dependent)
Paid annual leave starting at 22 days, increasing with service
UK bank holidays

#LI-KS1TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.

Apply Now

Refine Your Search

change manager jobs in thurlow, sfk

Support Manager

Renewals Manager

Customer Service Manager

Assistant Transport Manager

Programmes Manager

Operations Manager

Business and Operations Manager

Digital Transformation Manager

Account Management Lead

Manager Service Delivery & Transport

Cluster Manager

H&S Manager

General Manager

Assistant Manager

Deputy Operations Manager

Transformation Lead

Business Systems, Delivery & Change Manager

Senior Proposal Manager

Client Onboarding Assistant

Business Support Manager

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