Head of customer service Work, Jobs in Telford, Eng (with Salaries)

Head of Operations
Berwick Care —Telford
- £65,000 - £80,000 a year
- Full-time
- Business development
- Continuous improvement
- Quality control
- Gym membership
Quick apply
11d
Customer Service Coordinator
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Communication skills
- Free parking
- Employee assistance programme
Front Office Assistant
Mercure Telford Centre Hotel —Telford
- £12.71 an hour
- Part-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Customer Service Manager
Culligan UK limited —Wolverhampton
- £35,000 - £42,000 a year
- Full-time
- Customer service
- Continuous improvement
- Training & development
- Free parking
- Employee assistance programme
Quick apply
Fundraising Executive (Community Funding and Small Grants)
Midlands Air Ambulance Charity —Shifnal
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Administrative experience
- Free parking
- Store discount
Quick apply
9d
Head of Defence Training Services (LR10)
AQUILA —Shrewsbury
- £80,000 - £90,000 a year
- Hybrid work
- Management
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
Product Team Leader
River Island —Telford
- Weekend availability
- Customer service
- Retail management
- Communication skills
- Annual leave
- Employee discount
Quick apply
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- No degree
- Leadership
- Communication skills
Service Colleague (Express)
ASDA —Telford
- £13.10 an hour
- 8 hour shift
- Customer service
- Employee assistance programme
- Employee discount
6d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Writing skills
Quick apply
Complaints Manager
Connexus —Craven Arms
- £37,754.22 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
11d
Assessor - Post 16 SEND
LD Training Services —Dudley
- £30,000 - £33,000 a year
- Temporary
- Microsoft Outlook
- Customer service
- Maths
Quick apply
Pricing & Tender Assistant
Veezu —Shrewsbury
- Part-time
- Hybrid work
- Contracts
- Communication skills
- School
5d
National Account Manager
apetito —Brierley Hill
- Full-time
- Business development
- Presentation skills
- Travel
- Employee discount
Telephone BDM
Tipton & Coseley Building Society —Tipton
- £27,000 - £31,000 a year
- Monday to Friday
- Hybrid work
- Customer service
- Business development
- Communication skills
- Free parking
- Annual leave
Quick apply
12d
Head of Security Operations
OSB Group —Wolverhampton
- £120,000 - £135,000 a year
- Full-time
- Hybrid work
- Annual leave
Receptionist Bank
Care UK —Shrewsbury
- £13 an hour
- Microsoft Office
- Recruiting
- Front desk
- Annual leave
- Employee discount
Business Development/Sales Manager
Conway Packing Services LTD —Tipton
- £50,000 - £60,000 a year
- Full-time
- CRM software
- Research
- Microsoft Office
Quick apply
11d
Volunteer Visual Merchandising (Home and Fashion Superstore)
British Heart Foundation —Telford
- Employee discount
Administrator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £25,500 a year
- Temporary
- Administrative experience
- Analysis skills
- In-person
Quick apply
6d

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Head of Operations

Berwick Care -
Telford

Quick apply

Job details

Full-time
£65,000 - £80,000 a year
11 days ago

Benefits

Gym membership
On-site parking

Qualifications

Supplier ordering
Cost management
Contract management
Sourcing
Driving Licence
Operations management
Stock ordering
Client engagement
Procurement
Delivery scheduling
Lean
Compliance audits
Complaint handling
Cost control
Performance management
Business development
Cost efficiency strategy
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Quality control
Accounting
Customer relationship management
Relationship management
Operational strategy development
Cost optimisation planning
Employee performance appraisals
Ongoing financial performance monitoring
Supply chain warehousing
Demand planning integration
Supply chain quality assurance
Training & development
Stock replenishment
Picking & packing
Negotiated procurement
Stock coordination
Leadership
Team motivation leadership
Purchasing and procurement experience
Distribution operations team management

Full job description

Job Purpose

The Head of Operations is responsible for leading and optimising the day-to-day operations of Berwick Care's supply services, ensuring the efficient, timely, and cost-effective delivery of high-quality products to care homes. The role ensures that clients are consistently supported with reliable supplies that enable safe, compliant, and effective care provision.

The postholder oversees procurement, inventory management, and logistics, maintaining strong supplier relationships and ensuring compliance with relevant quality, health, and safety standards. They are also responsible for driving operational improvements, managing resources effectively, and minimising costs without compromising service quality.

Working closely with senior leadership, the Head of Operations supports business growth by strengthening client relationships, improving service performance, and identifying opportunities to enhance processes and expand the company's offering. The role promotes a culture of accountability, responsiveness, and excellence across the operations team.

Accountabilities:

Operational Leadership

Oversee the day-to-day running of all operational activities across the business
Ensure orders are processed accurately and delivered within agreed timeframes
Monitor workflows to maintain efficiency and high service standards
Identify and address operational issues quickly to minimise disruption
Ensure all teams are aligned and working to agreed processes and priorities

Supply Chain & Procurement Management

Manage the end-to-end procurement process from sourcing to delivery
Negotiate pricing, terms, and service levels with suppliers
Monitor supplier performance against agreed standards and KPIs
Develop and maintain strong, reliable supplier partnerships
Identify alternative suppliers to reduce risk and improve cost efficiency

Inventory Control & Stock Management

Maintain accurate stock records and robust inventory systems
Monitor stock levels to prevent shortages and overstocking
Analyse usage trends to improve forecasting and ordering cycles
Implement stock control procedures to minimise waste and loss
Conduct regular stock audits and reconciliations

Logistics & Distribution Oversight

Oversee warehousing, picking, packing, and dispatch processes
Ensure deliveries are scheduled and completed efficiently
Monitor delivery performance and resolve delays or errors
Work with logistics providers to improve reliability and cost efficiency
Continuously review and improve distribution processes

Compliance, Quality & Safety

Ensure compliance with health and safety regulations across operations
Maintain product quality standards in line with care sector requirements
Ensure proper documentation and product traceability is in place
Conduct regular checks and audits to ensure compliance
Promote a safe working environment for all staff

Customer & Client Relationship Management

Build and maintain strong relationships with care home clients
Ensure client needs and expectations are consistently met
Handle complaints and service issues in a timely and professional manner
Gather client feedback to identify improvement opportunities
Support account retention and long-term client satisfaction

Financial & Cost Management

Monitor operational budgets and control costs effectively
Identify opportunities to reduce spending without impacting quality
Track financial performance and report variances to senior management
Support pricing decisions through cost analysis
Ensure efficient use of resources across all operations

Team Leadership & Development

Lead, manage, and support the operations team on a daily basis
Set clear objectives and performance expectations
Provide coaching, training, and development opportunities
Conduct regular performance reviews and feedback sessions
Foster a positive, accountable, and collaborative team culture

Performance Monitoring & Continuous Improvement

Track operational KPIs such as delivery times, accuracy, and cost efficiency
Analyse performance data to identify trends and issues
Implement process improvements to enhance productivity and service quality
Encourage a culture of continuous improvement across the team
Regularly review systems and processes to drive efficiency

Business Growth & Development Support

Support initiatives to grow the business and expand client base
Identify opportunities to improve services or introduce new products
Work with senior leadership on strategic planning and development
Contribute to improving the company's market position and competitiveness
Support the onboarding and servicing of new clients

Requirements

Essential:

3+ years of leadership or management experience, with strong team management skills and the ability to motivate and develop staff
3+ years of procurement experience and experience in inventory control
Understanding of accounting and finance principles
Experience negotiating with suppliers
Proficiency in IT systems, including Microsoft Office and stock/order management systems
Eligible to work in the United Kingdom

Desirable:

Experience in logistics
Experience working in a care supplies, healthcare, or other regulated environment
Knowledge of compliance and quality standards relevant to the care sector
Experience with inventory management or ERP systems
Formal management qualification (e.g. ILM, CMI or equivalent)
Experience in contract management
Experience with business improvement or lean/process improvement methodologies
Experience building relationships with clients and suppliers
Knowledge of customer service principles and maintaining high service standards
Knowledge of health and safety requirements within a warehouse or operational environment
Full UK driving licence

Benefits

What We Offer:

Competitive salary of £65,000–£80,000/year
Free onsite gym
Free lunch and unlimited snack cupboard
Onsite parking
Friendly, supportive team and inclusive workplace culture

Quick apply

Refine Your Search

head of customer service jobs in telford, eng

Head of Operations

Customer Service Coordinator

Front Office Assistant

Customer Service Manager

Fundraising Executive (Community Funding and Small Grants)

Head of Defence Training Services (LR10)

Product Team Leader

Head of Project Management Office (PMO)

Service Colleague (Express)

Customer Relationship Manager

Complaints Manager

Assessor - Post 16 SEND

Pricing & Tender Assistant

National Account Manager

Telephone BDM

Head of Security Operations

Receptionist Bank

Business Development/Sales Manager

Volunteer Visual Merchandising (Home and Fashion Superstore)

Administrator

I want to receive the latest job alerts for head of customer service in telford, eng

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