Direct response manager Work, Jobs in Birmingham, Wmd (with Salaries)

Operations Manager
Equans —Birmingham
- Full-time
- Continuous improvement
- Budgeting
- Leadership
- Annual leave
- Employee assistance programme
1d
Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National
Department for Work and Pensions —Birmingham
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee assistance programme
14d
Immigration Services Officer (111957-0726)
University of Warwick —Coventry
- £35,608 - £46,049 a year
- University
- Continuous improvement
- Communication skills
4d
Product Manager
Department for Work and Pensions —Birmingham
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
8d
Health and Safety Manager
Highway Traffic Management Ltd —Birmingham
- £46,500 - £50,000 a year
- Full-time
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Senior Space Crisis Exercising and Training Advisor
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £49,065 a year
- Part-time
- Hybrid work
- Presentation skills
- Training & development
- Annual leave
- Employee discount
Project Manager
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £49,065 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
5d
G3 International Tactical Adviser Manager
National Crime Agency —Birmingham
- Full-time
- Presentation skills
- Team management
- Travel
- Annual leave
- Sick pay
5d
Customer Insight Project Coordinator
Government Property Agency —Birmingham
- £36,000 - £39,494 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
7d
Planner
GreenSquareAccord —Birmingham
- £27,000 - £30,800 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7h
Operations Standards Manager
WM Trains —Birmingham
- Full-time
- Microsoft Word
- Analysis skills
- Continuous improvement
- Employee assistance programme
5d
Receptionist & Front of House Coordinator
Davidson Estates —Birmingham
- £25,000 a year
- Full-time
- CRM software
- Microsoft Office
- Data entry
- Free parking
- Annual leave
Quick apply
Transaction Manager
Government Property Agency —Birmingham
- £56,500 - £62,554 a year
- Full-time
- Presentation skills
- Communication skills
6d
Space Planner
Department for Work and Pensions —Birmingham
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Helpdesk Team Leader
Equans —Birmingham
- £26,500 - £27,975 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
14d
Therapeutic Practitioner - Fostering
Match Foster Care Ltd —Droitwich
- £38,000 - £55,000 a year
- Weekend availability
- Up to 50% travel
- Experience working with children
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
Team Coordinator/Team Lead - Tenant Find
Dwelly —Birmingham
- Travel
- AI
- Leadership
- Annual leave
CQC Registered Domiciliary and Complex Care Manager
TS Healthcare Limited —Wolverhampton
- £35,000 - £40,000 a year
- Full-time
- Management
- Team management
- Human resources
Quick apply
Facilities Officer - Compliance
Keys Group —Halesowen
- £27,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
12d
Wellbeing Officer (Wolves Foundation)
Wolverhampton Wanderers FC —Wolverhampton
- Weekend availability
- First Aid Certification
- Travel
- Organisational skills
11d

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Operations Manager

Equans -
Birmingham

Apply Now

Job details

Permanent | Full-time
1 day ago

Benefits

Cycle to work scheme
Annual leave
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme

Qualifications

Contract management
Driving Licence
CAFM software
Stakeholder liaison
Facilities management
Continuous improvement
Continuous improvement cycles oversight
Risk management
Relationship management
Change leadership
Management reporting
Budgeting
Leadership
Operations leadership experience

Full job description

Operations Manager

Offer ID:

88734

Job:

Project Managers / Facility Management

Contract type:

Permanent

Schedule:

Full-Time

Country:

United Kingdom

Equans is looking for an Operations Manager to join the team in Birmingham on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

Reporting to the Senior Account Manager, the Operations Manager is responsible for the operational delivery and performance of Hard and Soft FM services across a portfolio of 17 PFI schools. The role ensures that all contractual obligations, service level agreements (SLAs), statutory requirements and customer expectations are consistently achieved whilst minimising performance deductions and maximising service excellence.

The postholder will provide leadership and direction to operational teams, including Performance Managers and the Soft Services Manager, ensuring effective management of frontline engineering, caretaking, cleaning and supervisory teams. The role requires strong operational leadership, organisational capability and commercial awareness rather than technical expertise, with a particular focus on performance management, workflow control, subcontractor management, customer relationships and continuous improvement.

Working closely with the Technical Compliance Manager and Lifecycle Manager, the Operations Manager will coordinate service delivery to ensure contractual compliance and operational efficiency across the estate.

There is a degree of complexity within this role, requiring a clear understanding of what is included—and excluded—within the client contract. The position also demands strong problem‑solving skills to address issues arising within the facilities, along with solid knowledge of educational compliance and safeguarding.

What will you deliver?

Lead delivery of integrated Hard and Soft FM services across a geographically dispersed school portfolio
Manage operational risk through proactive jeopardy identification, escalation and mitigation planning
Monitor, analyse and improve KPI, SLA and performance deduction trends
Develop, implement and continuously improve operational processes, controls and workflows
Ensure CAFM systems accurately support service delivery, reporting and performance management
Coordinate planned, reactive and lifecycle activities across multiple stakeholders and sites
Manage subcontractors and supply chain partners to ensure contractual and statutory compliance
Support the Technical Compliance Manager in the delivery of fabric, grounds and statutory compliance programmes
Coordinate operational support requirements for lifecycle activities
Lead incident response, business continuity and service recovery activities where required
Build strong relationships with clients, school leadership teams and key stakeholders
Drive a culture of accountability, customer focus and continuous improvement
Use operational data and management information to identify trends, risks and opportunities
Ensure service delivery supports safeguarding principles and minimises disruption to teaching and learning environments
Lead and implement operational change initiatives, embedding new processes, systems and ways of working

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

25 days annual leave (+ public holidays)
Life Cover equivalent to 2 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Significant operational management experience within Facilities Management
Experience managing both Hard and Soft FM service delivery
Proven experience operating within complex, performance-driven contracts
Experience managing KPI, SLA and performance-based service regimes
Strong people management and leadership experience within multi-disciplinary teams
Experience of subcontractor, supplier and contract management
Experience using CAFM systems and performance reporting tools
Strong customer relationship and stakeholder management skills
Commercial awareness with experience managing budgets, deductions and service performance
Excellent planning, organisational and problem-solving skills
Full UK Driving Licence

This role includes a DBS Enhanced check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Place:

Workplace : Birmingham United Kingdom

Apply Now

Refine Your Search

direct response manager jobs in birmingham, wmd

Operations Manager

Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National

Immigration Services Officer (111957-0726)

Product Manager

Health and Safety Manager

Senior Space Crisis Exercising and Training Advisor

Project Manager

G3 International Tactical Adviser Manager

Customer Insight Project Coordinator

Planner

Operations Standards Manager

Receptionist & Front of House Coordinator

Transaction Manager

Space Planner

Helpdesk Team Leader

Therapeutic Practitioner - Fostering

Team Coordinator/Team Lead - Tenant Find

CQC Registered Domiciliary and Complex Care Manager

Facilities Officer - Compliance

Wellbeing Officer (Wolves Foundation)

I want to receive the latest job alerts for direct response manager in birmingham, wmd

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