Service and breakdown Work, Jobs in Exeter, Eng (with Salaries)

Engagement Support Officer
Exeter City Community Trust —Exeter
- £31,684 a year
- Full-time
- Travel
- Mentoring
- In-person
Quick apply
2d
Customer Service Representative
HSBC Global Services Limited —Exeter
- From £25,000 a year
- Full-time
- Communication skills
- Banking
- Employee discount
3d
Picker
Booker Group —Exeter
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
5d
Kitchen Porter
Drakes Coffee House —Exeter
- £12.71 - £13.50 an hour
- Part-time
- Hotel
- In-person
- Communication skills
Quick apply
Mobile Fitter
GAP Group —Exeter
- Full-time
- Maintenance
- Annual leave
Apprentice Service & Installation Engineer
AEP Compressed Air Technologies —Honiton
- £16,000 - £17,000 a year
- Customer service
- Maintenance
- Plumbing
- Free parking
- Profit sharing
Quick apply
HGV Class 1 Driver - Nights
Booker Group —Exeter
- £19.24 an hour
- Overtime
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
8d
F&B Team Member, The View
Marriott International, Inc —Exeter
- £12.89 an hour
- Full-time
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Life insurance
Roadside Technician & Class 1 (Category C+E) Recovery Driver
FIELD SERVICES —Exeter
- From £14 an hour
- Overtime
- Customer service
- Driving
- In-person
Quick apply
Refrigeration & Air Conditioning Engineer
Andrew Cane Refrigeration & Air Conditioning —Bovey Tracey
- £38,000 - £42,000 a year
- Overtime
- Maintenance
- In-person
Quick apply
13d
Operations Manager
ASDA —Newton Abbot
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Night Manager
ASDA —Newton Abbot
- Weekend availability
- Customer service
- In-person
- Retail management
- Annual leave
- Employee assistance programme
HGV Mechanic/Technician
D&F Commercials & MOTs —Exeter
- £52,000 - £53,170 a year
- Full-time
- Heavy lifting
- Schematics
- Customer service
- Free parking
Quick apply
1d
Mobile Technician
NRG Riverside —Langford Budville
- £49,000 - £52,750 a year
- Full-time
- Management
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
9d
West Yarner
On Track Education Services —Dartington
- £25,410 - £28,060 a year
- Part-time
- School
- Teaching
- Employee discount
Department Supervisor
Halfords —Torquay
- £13.51 an hour
- Part-time
- Customer service
- Supervising experience
- Team management
- Store discount
- Health & wellbeing programme
8d
HGV Technician
M Group —South Molton
- Maintenance
- Power tools
- Hand tools
- Annual leave
- Employee assistance programme
Commercial Catering Gas Engineer
GS Engineering UK Limited —Paignton
- £32,000 - £52,000 a year
- Overtime
- Customer service
- Maintenance
- In-person
- Annual leave
Quick apply
1d
Primary Teacher
On Track Education Services —Dartington
- £28,060 - £38,520 a year
- Full-time
- Education
- School
- Teaching
- Employee discount
Night Operative
Stagecoach —Exeter
- £15.51 an hour
- Overtime
- Cleaning
- Employee assistance programme
- Employee discount

I want to receive the latest job alerts for service and breakdown in exeter, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Engagement Support Officer

Exeter City Community Trust -
Exeter

Quick apply

Job details

Full-time | Fixed term contract
£31,684 a year
2 days ago

Benefits

On-site parking

Qualifications

Driving Licence
GCSE
Case note recording
Case record updates
HCPC
Experience working with individuals experiencing homelessness
Partnership building
Mentoring
Social Work England
Tenancy sustainment support
Safeguarding procedures

Full job description

Engagement Support Officer

Organisation: Exeter City Community Trust

Salary: £31,684

Contract Type: Fixed-term, 3 years (August 2026 – March 2029)

Hours: 37.5 hours per week

Reporting to: Head of Services

Location: Civic Centre, Exeter / Community-based across Exeter

Purpose of the Role

To deliver intensive, relationship-based casework support to people experiencing or at risk of rough sleeping in Exeter. The Engagement Support Worker will maintain a caseload of up to 12 individuals at any one time, providing assertive outreach, crisis stabilisation, early intervention, and 12-week resettlement support to people moving into independent accommodation. The successful applicant will also work with members of the project team to establish a social hub and peer programme, including the organising of activities, events, education and employment opportunities for programme participants. This is a frontline, community-based role requiring flexibility, resilience, and a genuine commitment to working with people who have complex and overlapping needs.

Key Responsibilities

Casework & Outreach

Maintain an active caseload of up to 12 people at any one time, providing intensive, person-centred support
Deliver assertive outreach to entrenched rough sleepers who disengage from formal services
Provide early prevention support to individuals at imminent risk of losing their tenancy
Conduct crisis stabilisation when a participant's circumstances deteriorate rapidly
Adapt support intensity to individual need - from daily contact for those sleeping rough to regular check-ins for those newly housed

Resettlement Support

Deliver structured 12-week intensive resettlement support to individuals moving into independent accommodation
Provide practical assistance with utilities, benefit claims, GP registration, and tenancy management
Identify emerging problems early and intervene before they escalate to crisis
Maintain contact with people who have left ECCT's supported housing to prevent isolation and tenancy breakdown

Sport & Community Engagement

Attend sport sessions (football, kickboxing, swimming) alongside participants to reduce anxiety barriers and support confidence building
Use sport as an engagement pathway to build trust with individuals who avoid formal appointments
Support participants to progress to independent attendance over time

Social Hub & Peer Programme

Support the development and day-to-day operation of the peer-led social hub
Assist in facilitating Work Club sessions, including CV workshops, job search support, and interview preparation
Support the delivery of Coffee and Conversation employer engagement sessions
Contribute to peer volunteer development and support peer mentors in their roles

Partnership & Multi-Agency Working

Participate in multi-agency meetings and joint case management for complex cases
Liaise with Exeter City Council housing team, probation, mental health services, Citizens Advice Exeter, and other partners
Support referral pathways into and out of the programme, reducing duplication
Attend monthly Exeter Homelessness Forum meetings as required

Recording, Monitoring & Safeguarding

Maintain accurate, up-to-date case records in line with ECCT recording standards
Contribute to quarterly data collection and monitoring reports
Follow ECCT safeguarding policies and procedures, escalating concerns promptly
Participate in monthly case file audits and six-monthly service user feedback processes

Person Specification

Requirement

Essential

Experience of working with people experiencing homelessness, rough sleeping, or complex needs
Experience of delivering casework or key working support
Knowledge of trauma-informed practice
Ability to manage a caseload and prioritise effectively
Strong relationship-building skills with people who disengage from services
Competent in maintaining case records and data systems
Understanding of safeguarding principles
Ability to work flexibly, including occasional evenings
Full driving licence or ability to travel across Exeter independently

Desirable

Understanding of the local homelessness system and statutory services
Experience of assertive outreach or street-based work
Relevant qualification in health, social care, housing, or related field

Pay: £31,684.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

service and breakdown jobs in exeter, eng

Engagement Support Officer

Customer Service Representative

Picker

Kitchen Porter

Mobile Fitter

Apprentice Service & Installation Engineer

HGV Class 1 Driver - Nights

F&B Team Member, The View

Roadside Technician & Class 1 (Category C+E) Recovery Driver

Refrigeration & Air Conditioning Engineer

Operations Manager

Night Manager

HGV Mechanic/Technician

Mobile Technician

West Yarner

Department Supervisor

HGV Technician

Commercial Catering Gas Engineer

Primary Teacher

Night Operative

I want to receive the latest job alerts for service and breakdown in exeter, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected