Accommodation manager Work, Jobs in Billingham, Dur (with Salaries)

Tenancy Sustainment Officer
Allium Housing CIC —Hartlepool
- From £26,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Organisational skills
- Annual leave
Quick apply
9d
Graduate Management Trainee - Stockton on Tees / Darlington
Enterprise Mobility —Stockton-on-Tees
- Full-time
- Sales
- Customer service
- Bachelor's degree
Duty Supervisor
Homeless Action —Sunderland
- £13.45 an hour
- Overtime
- Microsoft Outlook
- Salesforce
- Organisational skills
Quick apply
Restaurant Assistant Manager
Burger King UK —Middlesbrough
- £31,750 a year
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Shift manager / 6906 - The Highland Laddie- Norton
J D Wetherspoon plc —Stockton-on-Tees
- From £29,013 a year
- Full-time
- Bar
- Annual leave
- Employee discount
5d
Support Worker with sleep in shifts
North East Help Limited —Trimdon Station
- Up to £34,000 a year
- Weekend availability
- Experience working with children
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Account Manager- Bare Minerals- Boots Stockton on Tees- 37.5 hours
Orveon Global Ltd UK —Stockton-on-Tees
- Weekend availability
- Annual leave
- Employee discount
Quick apply
RISE Adviser - North East - Secondary adviser
Department for Education —Darlington
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
Housing Operations Manager
Mears Group —Darlington
- Up to £42,020.69 a year
- Monday to Friday
- Management
- Travel
- Contracts
- Annual leave
- Employee assistance programme
18h
RISE Adviser - North East - Early years and primary adviser
Department for Education —Darlington
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
Graduate Management Trainee - Middlesbrough
Enterprise Mobility —Middlesbrough
- Full-time
- Sales
- Customer service
- Bachelor's degree
General Manager
Marston's Pubs —Cleveland
- Up to £42,000 a year
- Restaurant
Quick apply
Project Coordinator
L3 Optics —Seaham
- Up to £40,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
6d
Graduate Management Trainee - Sunderland
Enterprise Mobility —Sunderland
- Full-time
- Sales
- Customer service
- Bachelor's degree
Service Manager
Compassionate Care Group —Stokesley
- £40,000 a year
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
1d
Freelance Caravan & Motorhome Salesperson
Leisure World Group Limited —Brompton-on-Swale
- £100 - £500 a day
- Sales
- Organisational skills
- In-person
Quick apply
10d
Workplace Supervisor
North Yorkshire Council —Northallerton
- £25,989 - £31,537 a year
- Maintenance
- Travel
- In-person
- Employee discount
1d
College Administration Coordinator
Durham University —Durham
- £27,319 - £30,378 a year
- Full-time
- English
- University
- SharePoint
- Annual leave
- Employee assistance programme
4d
ICQA Area Manager
Amazon UK Services Ltd. —Stockton-on-Tees
- Full-time
- Data analysis skills
- SQL
- Bachelor's degree
8d
Registered Manager - Children's Home
Changing Futures North East —Hartlepool
- £48,000 - £53,000 a year
- Full-time
- Administrative experience
- Team management
- Budgeting
Quick apply

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accommodation manager jobs near billingham, dur

Tenancy Sustainment Officer

Allium Housing CIC
Hartlepool

Quick apply

Job details

Permanent | Full-time
From £26,000 a year
9 days ago

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Driving Licence
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Job Title

Tenancy Sustainment Officer

Reporting to

Operations Manager

Location

North East including Hartlepool based office and travel to surrounding properties (travel across properties required)

Hours

Full Time – 37.5 hours per week

Purpose of the Role

The Tenancy Sustainment Officer is responsible for the day-to-day management of a portfolio of residential properties, ensuring tenants are successfully onboarded, properties are well managed, contractual obligations are met and tenancies are sustained wherever possible.

The role focuses on tenancy management, property management and housing administration to ensure high standards of accommodation and excellent customer service are maintained.

Key Responsibilities

Tenancy Management

Manage an allocated portfolio of residential properties and tenants.
Conduct property viewings and assist with prospective tenant assessments.
Complete tenancy sign-ups, licence agreements and move-in appointments.
Carry out property inductions and explain tenancy obligations.
Maintain accurate tenant records.
Conduct regular property visits and tenancy reviews.
Respond to tenant enquiries and resolve day-to-day housing issues.
Work proactively to sustain tenancies and minimise tenancy breakdown.
Liaise with landlords, contractors and partner organisations where required.

Property Management

Report repairs and maintenance issues.
Monitor completion of maintenance works.
Ensure communal areas (where applicable) remain compliant and well maintained.
Arrange property inspections.
Monitor health and safety matters affecting occupied properties.
Assist with property compliance documentation where required.

Income Collection

Monitor tenant rent accounts.
Collect and monitor any tenant contributions towards ineligible service charges.
Support tenants to maintain regular payments.
Record and reconcile payments accurately.
Identify arrears at an early stage and work with tenants to resolve payment issues.
Escalate persistent arrears in accordance with company procedures.

Tenant Liaison

Act as the main point of contact for allocated tenants.
Assist tenants with housing-related enquiries.
Manage neighbour disputes and anti-social behaviour complaints.
Liaise with local authorities and partner agencies where appropriate.
Promote positive tenancy conduct and compliance with tenancy conditions.

Administration & Reporting

Maintain accurate electronic records.
Produce tenancy reports and property inspection reports.
Record all tenant contact on the company management system.
Monitor key performance indicators for allocated properties.
Assist with regulatory and contractual reporting requirements.
Maintain confidentiality and comply with GDPR.

General Responsibilities

Promote high standards of customer service.
Work collaboratively with colleagues.
Attend training and team meetings.
Maintain professional relationships with landlords, local authorities and contractors.
Undertake any other duties reasonably required by the business.

Person Specification

Essential

Experience within housing, property management or tenancy management.
Excellent communication skills.
Strong organisational skills.
Ability to manage multiple properties and competing priorities.
Good IT skills including Microsoft Office.
Ability to work independently.
Full UK Driving Licence and access to a vehicle.

Desirable

Experience working within social housing, supported housing or the private rented sector.
Knowledge of tenancy law.
Experience managing rent accounts.
Experience working with vulnerable households.
Understanding of Universal Credit housing costs and tenancy administration.
Knowledge of property compliance requirements.

Personal Qualities

Professional and approachable.
Calm under pressure.
Excellent problem solver.
Highly organised.
Reliable and trustworthy.
Empathetic whilst maintaining appropriate professional boundaries.
Able to build positive relationships with tenants and stakeholders.

Key Performance Indicators

Successful tenant move-ins completed.
Tenancy sustainment rate.
Rent and service charge collection performance.
Property inspection completion.
Response times to tenant enquiries.
Property compliance maintained.
Low tenancy abandonment and eviction rates.
Accurate record keeping and reporting.

Salary

Competitive, dependent upon experience.

Benefits

Company pension
Mileage allowance
Mobile phone and laptop
Training and development opportunities
Annual leave entitlement

Pay: From £26,000.00 per year

Benefits:

On-site parking

Experience:

property lettings or residential care: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work Location: Hybrid remote in Hartlepool TS25 1PD

Quick apply

Refine Your Search

accommodation manager jobs in billingham, dur

Tenancy Sustainment Officer

Graduate Management Trainee - Stockton on Tees / Darlington

Duty Supervisor

Restaurant Assistant Manager

Shift manager / 6906 - The Highland Laddie- Norton

Support Worker with sleep in shifts

Account Manager- Bare Minerals- Boots Stockton on Tees- 37.5 hours

RISE Adviser - North East - Secondary adviser

Housing Operations Manager

RISE Adviser - North East - Early years and primary adviser

Graduate Management Trainee - Middlesbrough

General Manager

Project Coordinator

Graduate Management Trainee - Sunderland

Service Manager

Freelance Caravan & Motorhome Salesperson

Workplace Supervisor

College Administration Coordinator

ICQA Area Manager

Registered Manager - Children's Home

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