Customer support & client services occupations Work, Jobs in Stanhope, Dur (with Salaries)

HelpPoint Administrator
Churchill Group —Gateshead
- £26,000 - £27,000 a year
- CRM software
- Computer literacy
- Administrative experience
- Employee discount
- Sick pay
Customer Advisor
Alexander Mann Solutions (AMS) —Newcastle upon Tyne
- £14.29 an hour
- Full-time
- Hybrid work
- Communication skills
13d
Customer Assistant
MEI —Newcastle upon Tyne
- £12.80 - £12.81 an hour
- Part-time
- Spanish
- English
- Analysis skills
Quick apply
14d
Client Success Manager
The Opportunity Group —Newcastle upon Tyne
- Remote
- Analytics
Quick apply
Onboarding Agent
Everything Managed Group —Newcastle upon Tyne
- £27,000 a year
- Full-time
- CRM software
- Communication skills
Quick apply
5d
Customer Success Manager
Mindbody —Newcastle upon Tyne
- Remote
- Customer service
- Bachelor's degree
- No degree
Quick apply
Customer Success Manager
Trimble —Newcastle upon Tyne
- Full-time
- Travel
- Communication skills
Customer Support Associate (Specialist Support Team)
Nationwide Building Society —Newcastle upon Tyne
- From £26,500 a year
- Full-time
- Hybrid work
- Communication skills
Junior Project Coordinator
Matthews International Corporation —Gateshead
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Customer Success Manager
Arctic Wolf —Newcastle upon Tyne
- £28,200 - £63,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
13d
Fleet Sales Support Manager
Vertu Motors —Gateshead
- £35,000 - £40,000 a year
- Full-time
- Team management
- IT
- Training & development
- Employee discount
Quick apply
Account Manager
Restore PLC —Durham
- £28,000 a year
- Monday to Friday
- CRM software
- Computer literacy
- Organisational skills
- Annual leave
- Employee assistance programme
11d
Customer Service Manager
International Workplace Group plc —Newcastle upon Tyne
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
6d
VMO2 Customer Service Advisor
Concentrix —Newcastle upon Tyne
- £12.75 an hour
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
Customer Service Assistant (Apprenticeship)
Department for Education —Darlington
- £29,015 a year
- Part-time
- Data analysis skills
- English
- Presentation skills
10d
Software Support Manager
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Phone etiquette
- Leadership
Quick apply
10d
Stakeholder Correspondence Officer
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £26,607 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
11d
Customer Success Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- In-person
- Communication skills
- Time management
- Annual leave
- Flexible schedule
Quick apply
Client Engagement Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- CRM software
- Mentoring
- Organisational skills
- Flexible schedule
Quick apply
Customer Support Apprentice
Sage —Newcastle upon Tyne
- £14,560 - £28,000 a year
- Hybrid work
- AI
- Communication skills
- Employee discount

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customer support & client services occupations jobs near stanhope, dur

HelpPoint Administrator

Churchill Group -
Gateshead

Apply Now

Job details

£26,000 - £27,000 a year

Benefits

Employee discount
Paid volunteer time
Sick pay

Qualifications

CRM software
Report generation
Computer literacy
Stakeholder liaison
Administrative support experience
Microsoft Office Suite
Complaint handling
Administrative experience
Management reporting
Customer interaction
Time management

Full job description

Hybrid position based in Gateshead, Newcastle
£26,000 – £27,000 per annum depending on experience

We are looking for a proactive and customer-focused HelpPoint Administrator to join our dedicated HelpPoint team, delivering exceptional service to both internal and external clients.

HelpPoint is Churchill’s central Customer Service department and serves as the primary point of contact for over 3,600 clients nationwide. The team plays a vital role in ensuring service excellence by providing first-line support, resolving queries, and coordinating with operational teams across the business.

If you have previous administration experience, enjoy building positive relationships with a wide range of stakeholders, and have a passion for delivering outstanding customer service, we’d love to hear from you. Strong IT skills, including experience using Microsoft Excel, are essential for success in this role.

As Helppoint Administrator, you will be:

Co-ordinating and responding to all internal and external client requests under our SLA.
Updating our CRM and internal systems with all client requests, ensuring notes are updated from request to follow-up calls through to resolution.
Handling client complaints promptly and efficiently, ensuring the client is always kept informed and satisfied with the resolution.
Co-ordinating the booking of and client notification of all planned works including setting up new sites with sub-contractors, handling queries, quotes and raising invoices.
Creating the required client reports as well as internal performance reports.

As Helppoint Administrator, you’ll have:

Good communicator with excellent administration skills
Effective and efficient time management of self and duties.
Demonstrates an “investigative” and “can do” approach and attitude to all tasks.
Ability to work under pressure and meet deadlines.
Excellent presentational skills for all correspondence – client emails, letters, management reports.
Computer literate with the ability to effectively use Microsoft Office and other common management and CRM software programmes.

What’s in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued.

We are employee-owned, making you a beneficiary of our future success
33 days leave including bank holidays
Enhanced maternity, paternity, and sick pay
24hr online GP access as well as mental health, wellness, financial and legal support
Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…
More than 250 perks and hundreds of exclusive deals and discounts
Lots of training, development and apprenticeships opportunities programmes to grow and progress your career
Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
All year-round recognition and annual awards programme to thank our shining stars

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help..

Please note: A basic DBS check is required for this role

Application question(s):

What is your notice period?
What are your salary expectations for this role?
What is your current salary?

Work authorisation:

United Kingdom (required)

Work Location: In person

Apply Now

Refine Your Search

customer support & client services occupations jobs in stanhope, dur

HelpPoint Administrator

Customer Advisor

Customer Assistant

Client Success Manager

Onboarding Agent

Customer Success Manager

Customer Success Manager

Customer Support Associate (Specialist Support Team)

Junior Project Coordinator

Customer Success Manager

Fleet Sales Support Manager

Account Manager

Customer Service Manager

VMO2 Customer Service Advisor

Customer Service Assistant (Apprenticeship)

Software Support Manager

Stakeholder Correspondence Officer

Customer Success Manager -Full time - Permanent - Gateshead

Client Engagement Manager -Full time - Permanent - Gateshead

Customer Support Apprentice

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