User experience manager Work, Jobs in Fleet, Ham (with Salaries)

Service Operations Manager
SSE —Reading
- £59,800 - £89,800 a year
- Full-time
- Employee discount
13d
Leasing Administrator
Carwow —Winnersh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Referral programme
Import Manager
AIT Worldwide Logistics, Inc. —Colnbrook
- Full-time
- English
- Continuous improvement
- Team management
- Annual leave
Night Support Worker
Bliss Residential Care Ltd —Basingstoke
- £27,000 - £33,000 a month
- Full-time
- Medication administration
- Cleaning
- In-person
- Free parking
- Employee discount
Quick apply
3d
Project Manager
Lawtech Group —Camberley
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
7d
Strategic Account Manager
SonicWall —Basingstoke
- Remote
- Bachelor's degree
Quick apply
Senior Product Manager
Content Guru —Bracknell
- Full-time
- No degree
- Product management
- Conflict management
Quick apply
Growth Marketing & Acquisition Manager Worry-Free Parenting
Philips —Farnborough
- Full-time
- Remote
- Communication skills
- Analytics
Financial Planning & Analysis Manager
Infor —Farnborough
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
Extra Care Registered Manager
Cera Care —Aldershot
- £40,000 a year
- Business development
- Team management
- Leadership
- Employee assistance programme
- Referral programme
4d
Manager, Process Excellence (People Operations & HR Transformation)
UL Solutions —Basingstoke
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Annual leave
Contract Manager
Frimley Health NHS Foundation Trust —Ascot
- £51,657 - £57,785 a year
- Full-time
- Contracts
- Leadership
- Negotiation
3d
Finance Manager
Halsa Holdings Ltd —Bracknell
- £40,000 - £50,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
6d
Digital Content Support
Cyberlogical Ltd —Reading
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Social media management
- AI
- Communication skills
Quick apply
12d
Medical Education Manager
Frimley Health NHS Foundation Trust —Frimley
- £51,657 - £58,785 a year
- Full-time
- Management
- Budgeting
- Leadership
3d
Deputy Manager
Nouvita —Camberley
- £16.75 an hour
- Full-time
- Team management
- Recruiting
- Training & development
- Annual leave
- Employee discount
Relationship Manager Retail
Worldpay (UK) Limited —London
- Spanish
- Bachelor's degree
- Mentoring
Quick apply
11d
Express Site Manager
ASDA —Tongham
- Full-time
- Retail management
- Leadership
- Employee assistance programme
- Employee discount
10d
IT Support Technician
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £25,000 - £35,000 a year
- Full-time
- Computer Science
- No degree
- Travel
- Free parking
- Annual leave
Quick apply
Resource & Recycling Officer
Grundon —London
- Full-time
- Microsoft Word
- Databases
- Analysis skills
Quick apply

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Service Operations Manager

SSE -
Reading

Apply Now

Job details

Permanent | Full-time
£59,800 - £89,800 a year
13 days ago

Benefits

Cycle to work scheme
Discounted gym membership
Private medical insurance
Employee discount

Qualifications

Contract management
Operations management
Stakeholder collaboration
Stakeholder liaison
IT service management
Major incident coordination

Full job description

Base Location: You'll be expected to spend 50% of your working week in one of the following locations Havant, Reading or Glasgow

Salary: £59,800 - £89,800 + performance-related bonus and a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

The IT & OT Service Operations Manager is responsible for overseeing the seamless integration and management of IT and Operational Technology (OT) services within the organisation delivered by the IT Outsource partner. This role ensures that both IT and OT services align with the strategic objectives and operational requirements of the business, delivering optimal performance, reliability, and security to maximise availability and ensure a seamless, positive user experience. The individual will act as a key liaison between internal stakeholders and external service providers, ensuring effective governance and operational oversight of the contractual performance of the Service Integrator.

You will

Service Integration and Management (SIAM): Manage the operational integration of IT and OT services to current industry standard and relevant contractual agreements, ensuring cohesive and efficient operations across both domains.
Outsourced and Third-Party Collaboration: Manage relationships with outsourced service providers, SSE teams and third-party partners to ensure delivery of contracted services and adherence to SLAs.
Operational Oversight: Provide operational oversight of outsourced delivery partners, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).
Major Incident Management: Support Major Incident Management, coordinating responses to incidents and ensuring timely resolution to minimise impact on business operations. You will be part of the Service Operations Duty Manager roster and on call to provide 24/7 support.
IT Service Management (ITSM): Implement and maintain IT service management processes and frameworks, ensuring best practices are followed through close collaboration with Service Strategy and Service/Process Architecture.

You have

Understanding of both IT and OT operational environments, including how technology performance, resilience, and availability directly affect business continuity, safety, and operational outcomes.
Familiarity with recognised industry standards and best practices for service operations and incident management, supporting consistent processes, effective governance, and continual service improvement.
Familiarity with outsourcing and third-party service delivery models, including working with suppliers to manage performance, clarify ownership, and maintain service quality across end-to-end operations.
Proficiency in ITIL principles and service management tools, with the ability to apply structured processes to incident, problem, change, request, and service performance management.
Strong incident management skills, including experience acting as a key incident commander to coordinate resolver groups, manage communications, drive timely resolution, and reduce business impact during major incidents.

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

Our Finance teams create value for all SSE business areas and play a key role in fulfilling our obligations as a FTSE100 UK-listed company. In a highly regulated and competitive environment, their experts keep us powering ahead by identifying efficiencies, providing advice and optimising our financial strategies.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact [email protected] / 01738 275 846 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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Apply Now

Refine Your Search

user experience manager jobs in fleet, ham

Service Operations Manager

Leasing Administrator

Import Manager

Night Support Worker

Project Manager

Strategic Account Manager

Senior Product Manager

Growth Marketing & Acquisition Manager Worry-Free Parenting

Financial Planning & Analysis Manager

Extra Care Registered Manager

Manager, Process Excellence (People Operations & HR Transformation)

Contract Manager

Finance Manager

Digital Content Support

Medical Education Manager

Deputy Manager

Relationship Manager Retail

Express Site Manager

IT Support Technician

Resource & Recycling Officer

I want to receive the latest job alerts for user experience manager in fleet, ham

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