Technical support Work, Jobs in Gloucester, Eng (with Salaries)

2nd Line Infrastructure Support Engineer
fasthosts —Gloucester
- From £33,000 a year
- 12 hour shift
- Hybrid work
- Maintenance
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6h
Technical Customer Service Specialist
fasthosts —Gloucester
- £27,000 a year
- Weekend availability
- Analysis skills
- AI
- Communication skills
- Free parking
- Annual leave
Quick apply
6h
IT Field Engineer
St Edward’s School Cheltenham —Cheltenham
- £32,000 - £35,000 a year
- Full-time
- Computer Science
- Maintenance
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Service Desk Analyst
PentenAmio UK —Tewkesbury
- £31,000 - £33,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- SharePoint
- Free parking
- Life insurance
Quick apply
Senior IT Technician
Robert Hall Business Equipment —Gloucester
- £25,420.00 - £31,408.59 a year
- Full-time
- In-person
- Communication skills
Quick apply
14d
IT Support Apprentice
QA Apprenticeships —Tewkesbury
- £17,000 a year
- Full-time
- Communication skills
- Employee discount
6d
Building Safety Levy Technical Support Officer
Wychavon and Malvern Hills District Council —Malvern
- £26,403 - £28,142 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee discount
11d
IT Procurement Specialist
Hoople Ltd —Hereford
- £32,348 - £40,786 a year
- Full-time
- Hybrid work
- Negotiation
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Senior IT Engineer
Robert Hall Business Equipment —Gloucester
- £25,420.00 - £31,408.59 a year
- Full-time
- Sales
- Windows
- Microsoft Office
Quick apply
14d
Technical Trainer - Electronic Warfare
L3Harris Technologies —Tewkesbury
- In-person
- Gym membership
Technical Trainer - Information Resilience
L3Harris Technologies —Tewkesbury
- In-person
- Gym membership
Infrastructure Engineering Professional
BT —Cheltenham
- Full-time
- Computer networking
1d
Group IT Engineer
Spirax Group —Cheltenham
- Continuous improvement
- Travel
- Organisational skills
- Free parking
- Annual leave
7d
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Continuous improvement
- Team management
- Travel
IT Helpdesk Support Apprentice
QA Apprenticeships —Hereford
- £17,000 - £19,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
14d
Problem Analyst
St. James's Place —Cirencester
- Analysis skills
- Organisational skills
- Financial services
- Annual leave
Wealth Management CRM Support Associate (Early Careers Opportunity)
Attivo Group —Cheltenham
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- No degree
- Work from home
Quick apply
14d
Customer Experience Professional
Air Products PLC —Worcester
- Weekend availability
- Hybrid work
- Communication skills
- Work from home
Quick apply
4d
Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On
Axiom Technologies —Worcester
- Part-time
- In-person
Data Science and AI Trainer (Government)
QA Limited —Cheltenham
- Doctoral degree
- Computer Science
- Master's degree
- Annual leave
- Employee assistance programme

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2nd Line Infrastructure Support Engineer

fasthosts
Gloucester

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Job details

From £33,000 a year
6 hours ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Technical troubleshooting
IIS
Maintenance
Virtualisation
Customer support
Apache
Root cause analysis
Communication skills
PowerShell scripting
PowerShell
Server management
Help desk

Full job description

Ever wonder how major digital services stay fast, reliable, and online around the clock? As a 2nd Line Infrastructure Support Engineer, you play a vital role! You are the heartbeat of our tech infrastructure—keeping systems running smoothly, resolving glitches, and delivering top-tier support to teams and customers across Europe.

Working Pattern: 4-on, 4-off shift pattern (12-hour shifts: 2 days, 2 nights). This is a 100% onsite role in our Gloucester City Centre office.

If you are looking to explore a career in tech, have a passion for learning, and remain calm under pressure, read on.

What will you be doing?

Guard the Grid: Monitor servers, networks, and applications 24/7, taking swift action the moment an alert pops up.
Troubleshoot & Resolve: Provide 2nd-line IT support via phone, email, and ticketing systems to keep users moving.
Keep Systems Stable: Perform core daily tasks and routine maintenance to maintain platform security and performance.
Fix Root Causes: Spot repeat technical issues and work with various teams/departments to implement permanent fixes rather than temporary patches.
Collaborate Across Europe: Escalate complex issues smoothly and quickly, coordinating with core teams to deliver seamless service.

What experience do you need under your belt?

The Essentials:

Hands-on familiarity with both Windows and Linux environments.
A foundational understanding of virtualisation.
Customer support experience paired with clear written and verbal communication.
A cool head under pressure, logical problem-solving skills, and a genuine hunger to learn.

Bonus Points (We'll teach you if you don't know these yet!):

Server administration experience (Linux/Windows).
Basic scripting skills (Python, BASH, PowerShell).
Exposure to networking, web servers (Apache, IIS), databases (SQL), or containers.

What else do you get out of it?

We value what each person brings to the table, from amazing ideas to great work attitudes. That's why it's only fair we give as much as we receive with a vast array of benefits and perks including:

Salary starting from £33,000 + bonus
27 days annual leave + bank holidays
Hybrid working policy
Contributory pension scheme
Private healthcare and Life assurance
Employee assistance programmes
Cycle and EV scheme
Refreshments in break rooms and discounts at selected local restaurants
Social events

With our diverse product portfolio and the benefits of being part of the IONOS Group, the development opportunities are endless!

Interested?

So, like the sound of working at Fasthosts? We don't blame you, we think it's pretty great too!

Send us your application and if we think you fit the bill a member of our recruitment team will be in touch for an initial call to talk about what to expect next.

We can't wait to hear from you!

Fasthosts is an equal opportunities employer, committed to fair treatment for all and value diversity in our workplace. We do not condone discrimination in any shape or form. At Fasthosts, your individuality is welcomed and celebrated.

Notice to Agency and Search Firm Representatives: Fasthosts is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Fasthosts employee by a third party agency and/or search firm without a valid written & signed search agreement will become the sole property of Fasthosts. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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Refine Your Search

technical support jobs in gloucester, eng

2nd Line Infrastructure Support Engineer

Technical Customer Service Specialist

IT Field Engineer

Service Desk Analyst

Senior IT Technician

IT Support Apprentice

Building Safety Levy Technical Support Officer

IT Procurement Specialist

Senior IT Engineer

Technical Trainer - Electronic Warfare

Technical Trainer - Information Resilience

Infrastructure Engineering Professional

Group IT Engineer

IT Service Desk Manager

IT Helpdesk Support Apprentice

Problem Analyst

Wealth Management CRM Support Associate (Early Careers Opportunity)

Customer Experience Professional

Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On

Data Science and AI Trainer (Government)

I want to receive the latest job alerts for technical support in gloucester, eng

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