Technical advisor Work, Jobs in Ickleton, Cam (with Salaries)

Technical Advisor
Davroc —Hoddesdon
- £28,000 - £30,000 a year
- Full-time
- Data entry
- Organisational skills
- In-person
- Free parking
Quick apply
7h
Senior Special Process Engineer
Senior Aerospace Thermal Engineering —Royston
- Full-time
- Continuous improvement
- Team management
- Quality control
Quick apply
Accounts Senior
TC-Group —Letchworth
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Structural Technician
Barker Associates —Braintree
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Quick apply
Delivery Consultant (DevOps), Professional Services, UK NatSec, WWPS
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- AWS
- Bachelor's degree
- Travel
Junior Commercial Advisor
Verisure Services (UK) Limited —Newmarket
- £3,800 a month
- Full-time
- Sales
Quick apply
Senior BMS Controls Engineer
Albireo Energy —Cambridge
- Analysis skills
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
BMS Project Engineer
Albireo Energy —Cambridge
- Schematics
- Analysis skills
- Continuous improvement
- Employee assistance programme
Quick apply
Pre-Construction Manager
NicholsonSTS —Bassingbourn
- 8 hour shift
- Analysis skills
- Communication skills
- Negotiation
- Free parking
- Work from home
Quick apply
Solution Engineer - UK
Neural Concept —Cambridge
- Full-time
- Hybrid work
- Engineering
- English
- Machine learning
- Flexible schedule
Staff Product Security Engineer
Entrust —Cambridge
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
11d
Client Engagement Manager - C&M - Manufacturing Innovation - UK
PA Consulting —Melbourn
- Full-time
- Hybrid work
- Business development
- Bachelor's degree
- Business
- Annual leave
Sr Workplace Mgr, EMEA, Ring WSPEX
Amazon UK Services Ltd. —Cambridge
- Weekend availability
- Bachelor's degree
- Team management
- Leadership
- Flexible schedule
Audit Supervisor / Audit Manager
TC-Group —Letchworth
- £45,000 - £60,000 a year
- Full-time
- Mentoring
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Product Specialist Forest & Landscape
Kramp GmbH —Biggleswade
- English
- Communication skills
- Profit sharing
- Annual leave
Senior Data Engineer - Audience Measurement
Ipsos —Cambridge
- Continuous improvement
- Team management
- Agile
- Annual leave
Internal Communications Business Partner 6 Month FTC
M Group —Stevenage
- AI
- Annual leave
- Employee assistance programme
14d
VAT Manager / Senior Manager
Price Bailey —Cambridge
- Business development
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
11h
Senior Application Engineer - Formula 1™
MathWorks —Cambridge
- Hybrid work
- Bachelor's degree
- No degree
- Travel
Civil Engineer
Barker Associates —Braintree
- Full-time
- Hybrid work
- Civil engineering
- Bachelor's degree
- Employee assistance programme
Quick apply

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Technical Advisor

Davroc -
Hoddesdon

Quick apply

Job details

Permanent | Full-time
£28,000 - £30,000 a year
7 hours ago

Benefits

Free parking
Cycle to work scheme
Company pension
Company events
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Case record updates
Internal department liaison
Technical support
Data entry
Organisational skills
Customer support
Customer interaction
Phone etiquette
Communication skills

Full job description

THE OPPORTUNITY

An exciting opportunity for a professional maybe from within bathroom/kitchen environment or the trade wanting to gain a new role. Working within a dedicated team you will be responsible to provide professional and timely service to our customers who request technical and product support for our brands. As a key member of the team you will help to provide the highest level of service to our customers and bridge product development, sales, marketing, and customer support, ensuring technical accuracy, compliance, and optimal product performance

About us

As an independent, family run distributor of bathrooms, we are exactly that, free from external pressures. Within our portfolio we also have 3 of our own factories. Our passion for world class bathrooms along with our strong family values are at the core of everything that we do and have been doing for over 40 years.

Our goal is to offer beautifully designed, quality, world-class bathroom products with the service to match. Through both our distribution and manufacturing businesses, we aim to inspire and reinvent the bathroom as the primary source of sanctuary and calm in the home.

Main Responsibilities

Offer expert technical advice and support to our customers.
Work with Brand Managers to ensure customers are fully aware of the available support.
Monitor and manage the technical support inbox and dedicated phone line for our brands ensuring that all emails and calls are responded to in a timely and professional manner.
Maintain accurate and organised records so that a case history is available as a resource.
Develop product knowledge and request training when required.
Analyse outcomes of logged cases including product failures, faults and spares supplied and report monthly.
Keep a record of replacement parts supplied FOC including associated costs and report monthly.
Make recommendations to Managers regarding improvements in efficiencies and to improve customer service levels.
Raise orders for any required spares.
Feedback to customers and NPD team.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Experience of working within a technical environment gained within heating or plumbing, either direct or at customer service level.
Excellent product and technical/installation knowledge
Experience in dealing with customers and end users in a professional manner when handling potentially difficult and contentious situations.
Ability to create working relationships with existing and potential customers, suppliers and Company internal departments.
A good team player who is able to work alone as well as contributing to the overall success of the team.
Ability to work under pressure to support these rapidly growing and increasingly important brands.
Positive and professional approach
Excellent written skills with the ability to write concise and professional emails
Effective communicator
Data entry skills where attention to detail is critical
Excellent organisational and interpersonal skills.
Determination and drive for results.
Ability to multi-task.

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
On-site parking

Experience:

customer service: 1 year (required)
heating or plumbing: 5 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

technical advisor jobs in ickleton, cam

Technical Advisor

Senior Special Process Engineer

Accounts Senior

Structural Technician

Delivery Consultant (DevOps), Professional Services, UK NatSec, WWPS

Junior Commercial Advisor

Senior BMS Controls Engineer

BMS Project Engineer

Pre-Construction Manager

Solution Engineer - UK

Staff Product Security Engineer

Client Engagement Manager - C&M - Manufacturing Innovation - UK

Sr Workplace Mgr, EMEA, Ring WSPEX

Audit Supervisor / Audit Manager

Product Specialist Forest & Landscape

Senior Data Engineer - Audience Measurement

Internal Communications Business Partner 6 Month FTC

VAT Manager / Senior Manager

Senior Application Engineer - Formula 1™

Civil Engineer

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