It Work, Jobs in North Tyneside, Twr (with Salaries)

IT Service Improvement Engineer
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Annual leave
- Employee assistance programme
1h
IT Asset and Configuration Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
11d
IT Service Desk Manager
Lookers —Newcastle upon Tyne
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
1d
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
End User IT Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £16,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Lead Technical Support Engineer
Hubbway Limited —Cramlington
- £50,000 - £60,000 a year
- Full-time
- Mechanic experience
- Mentoring
- In-person
- Relocation assistance
Quick apply
7d
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Free parking
- Annual leave
Quick apply
Service Desk Analyst
Nomad Digital —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Word
- Travel
- Analytics
- Annual leave
- Referral programme
Quick apply
13d
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
Solutions Architect
Cora Health —Newcastle upon Tyne
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Network Engineer
Aspire Technology Solutions —Gateshead
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Travel
- Scripting
- Free parking
- Annual leave
Quick apply
Reception Helpdesk Assistant
Durham University —Durham
- £14,300 - £25,571 a year
- Part-time
- Administrative experience
- University
- Front desk
- Annual leave
- Employee assistance programme
12d
IT Delivery - Lead Cloud and Platform Engineer - IT1
Parkdean Resorts —Newcastle upon Tyne
- £60,000 - £75,000 a year
- Resort
- Store discount
- Employee assistance programme
Quick apply
IT Manager - Integration & Business Intelligence
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- ERP systems
- Bachelor's degree
- Free parking
- Store discount
Quick apply
11d
Data Solutions Architect
Seriös Group —Newcastle upon Tyne
- £60,000 - £80,000 a year
- Hybrid work
- Business development
- Machine learning
- Mentoring
- Employee assistance programme
- Sick pay
Quick apply
10d
Principal Solution Architect
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £67,730 - £75,480 a year
- Part-time
- Presentation skills
- Agile
- Leadership
- Employee assistance programme
- Employee discount
1d
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Lead Solution Architect
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £56,375 - £62,830 a year
- Part-time
- Presentation skills
- Conflict management
- Mentoring
1d
Business Development Manager IT Services
Infotel UK —Newcastle upon Tyne
- Full-time
- Hybrid work
- CRM software
- Marketing
- Business development
- Flexible schedule
Quick apply
8d
Service Driver Class 2 - Shred-it
Stericycle —Gateshead
- English
- Communication skills
- Time management
- Life insurance
- Referral programme
6d

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IT Service Improvement Engineer

Newcastle Building Society -
Newcastle upon Tyne

Apply Now

Job details

Full-time
1 hour ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Gym membership
Paid volunteer time
Car scheme

Qualifications

IT service management
Continuous improvement
ServiceNow
Financial services
PowerShell scripting

Full job description

Job Posting Title

IT Service Improvement Engineer

Salary Band

Job Description

About the Role

As the Service Improvement Engineer, you will play a key role in transforming the way IT Service Operations are delivered through automation, integration and continuous improvement. Working within the Service Improvement team, you will design and implement solutions that improve operational efficiency, reduce manual effort and enhance the reliability, responsiveness and scalability of IT services.

Working closely with Service Delivery, Service Desk, Infrastructure, Security and Engineering teams, you will identify operational challenges and turn them into practical automation and tooling solutions. From streamlining service workflows and request fulfilment processes to implementing automated remediation and improving monitoring capabilities, you will ensure technology teams can focus on delivering exceptional service rather than repetitive manual tasks.

A significant part of the role will involve developing integrations between enterprise platforms, improving the flow of operational data and enabling greater visibility across the technology landscape. You will help maximise the value of existing tools and platforms by identifying opportunities for improved configuration, automation and utilisation.

As a technical specialist within the Service Improvement team, you will provide expertise and guidance on automation best practice, ensuring solutions are secure, scalable, well governed and aligned with organisational standards. You will work collaboratively with stakeholders across technology teams to deliver measurable service improvements and support ongoing technology transformation.

About You

We are looking for someone who is passionate about technology, automation and continuous improvement, with the ability to identify opportunities to simplify complex operational processes and deliver meaningful change.

You will have experience designing and implementing automation solutions within IT operations, service management or infrastructure environments, along with a strong understanding of how technology can be used to improve service delivery and operational efficiency. You will be comfortable working across multiple teams, building strong relationships and translating operational challenges into practical, scalable solutions.

Experienced working with enterprise service management platforms and automation technologies, including tools such as Microsoft Power Platform, ServiceNow, PowerShell, Python or similar low-code and automation platforms, you will also have experience developing integrations using APIs and automation frameworks.

A good understanding of IT service management principles and processes is important, together with knowledge of monitoring, event management and operational tooling. Experience within Service Desk, Infrastructure, Service Management or broader technology operations environments will help you succeed in the role, while experience working within regulated industries such as financial services would be advantageous

About Us
The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial

Corporate bonus scheme (on target 10%, up to a maximum 15%)
Pension scheme (up to 9% employer contribution)
Annual performance related pay reviews
Colleague mortgage scheme
Electric car salary sacrifice scheme
Life assurance (4x salary) and income protection
Access to our financial advisers
Access to a range of high street and online discounts

Work/Life Balance

A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
30 days’ annual leave + bank holidays
The option to buy and sell up to 5 days’ holiday
Hybrid working (typically 3 days’ home based)
Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

Private medical insurance
Access to a health cash plan through a Medicash scheme
Access to an employee assistance programme
Free onsite gym at our Cobalt head office and access to discounted gym’s
Two paid volunteering days’ each year
Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [email protected]

Company:

Newcastle Strategic Solutions Limited

Apply Now

Refine Your Search

it jobs in north tyneside, twr

IT Service Improvement Engineer

IT Asset and Configuration Manager

IT Service Desk Manager

Service Desk Consultant - 2nd Line (Infrastructure)

End User IT Apprentice

Lead Technical Support Engineer

3rd Line Network Support Engineer

Service Desk Analyst

IT Apprentice

Solutions Architect

Network Engineer

Reception Helpdesk Assistant

IT Delivery - Lead Cloud and Platform Engineer - IT1

IT Manager - Integration & Business Intelligence

Data Solutions Architect

Principal Solution Architect

Service Desk Consultant - 2nd Line (Infrastructure)

Lead Solution Architect

Business Development Manager IT Services

Service Driver Class 2 - Shred-it

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