Technical support occupations Work, Jobs in Somercotes, Dby (with Salaries)

Senior Network Support Engineer - Reactive
Node4 —Derby
- Hybrid work
- Employee assistance programme
Quick apply
11d
Timetable Support Specialist
Tes Global —Sheffield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Bachelor's degree
Quick apply
4d
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Communication skills
IT Support & Projects Technician
Oliver King Consulting Limited —Sheffield
- Up to £30,000 a year
- Full-time
- Travel
- Communication skills
Quick apply
5d
IT Support Technician
Balliante —Rotherham
- £24,000 a year
- Part-time
- Travel
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
NOC/NSCC Technician I
Transaction Network Services —Sheffield
- 12 hour shift
- Time management
12d
Senior End User Support Technician
Equifax —Nottingham
- Full-time
- Google Suite
- Mentoring
- Training & development
- Sick pay
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
- Windows
IT Apprentice
Redhill Academy Trust —Nottingham
- £8.00 - £12.71 an hour
- School
- Annual leave
- Employee assistance programme
9d
First Line Analyst
Computacenter —Derby
- 12 hour shift
- Project management
- Presentation skills
- Computer networking
7d
1st Line Support Analyst
Debenhams Group —Tinsley
- Full-time
- Customer service
- Communication skills
Quick apply
6d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Writing skills
- Windows
- Free parking
- Employee assistance programme
Quick apply
IT Service Desk Engineer (Worksop)
Vernacare International Ltd —Worksop
- Up to £30,000 a year
- Travel
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Second Line Analyst
Computacenter —Nottingham
- Microsoft Word
- Organisational skills
- Communication skills
Service Desk Analyst
Sheffield Hallam University —Sheffield
- £28,031 - £31,236 a year
- Full-time
6d
Apprentice IT Support Engineer
Fulcrum Utility Services —Sheffield
- £18,000 a year
- No experience needed
- Travel
- Communication skills
- Free parking
- Annual leave
6d
Complex Product Support Associate
Tes Global —Sheffield
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Revenue Systems Enablement Partner
Ideagen —Nottingham
- Salesforce
- AI
- Communication skills
Dropbox Hypercare - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Digital Transformation - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
12d

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Senior Network Support Engineer - Reactive

Node4 -
Derby

Quick apply

Job details

11 days ago

Benefits

Company pension
Discounted gym membership
Company events
Employee assistance programme
Private medical insurance

Qualifications

Technical troubleshooting
Incident management
Technical support
Service restoration
Network support
Major incident coordination
Root cause analysis

Full job description

About Node4

We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People

We are:

Nimble – We focus on what matters most, adapt fast and embrace change

Original – We think differently, stay curious and innovate

Driven – We are bold, bring energy and own the outcome

Engaged – We operate as one, building strong relationships

4 More – We always go further for our people, customers and partners

About the role

Acts as the senior technical authority within the reactive support function, leading resolution of complex and high‑priority incidents.
Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact.
Provides technical leadership across the team, improving quality, consistency, and capability.
Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.

Responsibilities

Own and resolve complex and business‑critical incidents, acting as technical escalation point for engineers.
Provide technical leadership during major incidents, supporting coordinated and effective recovery.
Drive accountability for technical quality, ticket standards, and resolution approaches.
Support engineers with troubleshooting, guidance, and best practice.
Contribute to problem identification and root cause resolution, reducing repeat incidents.
Review and assure quality of tickets, configurations, and documentation.
Maintain clear communication with stakeholders during escalations and priority incidents.
Support adherence to SLA, incident, and change management processes.

What will you bring?

Acts as the senior technical authority within the reactive support function, leading resolution of complex and high‑priority incidents.
Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact.
Provides technical leadership across the team, improving quality, consistency, and capability.
Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.

What can we offer you?

Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

TAKE A LOOK AT OUR STORY

Quick apply

Refine Your Search

technical support occupations jobs in somercotes, dby

Senior Network Support Engineer - Reactive

Timetable Support Specialist

Systems Support (Occupational Health)

IT Support & Projects Technician

IT Support Technician

NOC/NSCC Technician I

Senior End User Support Technician

IT Support Technician

IT Apprentice

First Line Analyst

1st Line Support Analyst

1st-2nd Line IT Support Engineer

IT Service Desk Engineer (Worksop)

Second Line Analyst

Service Desk Analyst

Apprentice IT Support Engineer

Complex Product Support Associate

Revenue Systems Enablement Partner

Dropbox Hypercare - IT Service Support Agent

Digital Transformation - IT Service Support Agent

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