Technical support Work, Jobs in Glossop, Dby (with Salaries)

Product Specialist/Support Engineer (entry level)
WeBuyAnyCar —Manchester
- Communication skills
Quick apply
IT Administrator - UK
Hope for Justice —Manchester
- £30,000 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
Quick apply
IT Technical Support
Digital Urban LTD —Bakewell
- £12.71 - £15.00 an hour
- Part-time
- Google Suite
- Maintenance
- Windows
Quick apply
5h
IT Service Desk Analyst
Greenwood Direct —Manchester
- £45,000 - £48,000 a year
- Full-time
- Microsoft Outlook
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
2h
Remote Monitoring Technician
Think Hire Ltd —Chadderton
- Weekend availability
- Remote
- Continuous improvement
- Communication skills
Quick apply
1h
Desktop Support Engineer
Together —Cheadle
- Full-time
- Mentoring
Quick apply
8d
2nd Line Support Consultant
BCN Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
6d
IT Support Engineer (1st Line)
Helios Medical Communications —Alderley Edge
- Full-time
- No degree
- SharePoint
- AI
Quick apply
2d
IT Support Analyst (EPOS)
xn global systems ltd —Salford
- £25,500 - £27,500 a year
- Weekend availability
- Hybrid work
- Hospitality
- Spanish
- Computer Science
- Free parking
- Work from home
Quick apply
6d
IT Technician
Brigantia Learning Trust —Sheffield
- £27,273 - £29,541 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
1h
Junior Service Desk Analyst
Home Office —Sheffield
- £30,920 a year
- Full-time
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
1d
Entry Level 1st/2nd Line IT Support Analyst
POWERTHERM CONTRACT SERVICES LTD. —Orgreave
- Full-time
- Writing skills
- SharePoint
- Computer skills
- Free parking
Quick apply
2d
Junior Service Desk Analyst (Shift Working )
Home Office —Sheffield
- £30,920 a year
- 12 hour shift
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
1d
IT Administrator
Express Solicitors —Manchester
- £26,500 a year
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Employee assistance programme
IT Hardware Refurbishment & PC Build Technician
The GIGA Group —Manchester
- £27,500 - £29,000 a year
- Full-time
- Quality control
- Data entry
- In-person
- Free parking
- Store discount
Quick apply
1d
IT Administrator
2 Sisters Food Group —Wakefield
- Full-time
- Hybrid work
- Administrative experience
- Bakery
- Organisational skills
- Annual leave
- Employee assistance programme
8d
IT Specialist
Clio —Manchester
- £53.70 - £72.70 an hour
- Full-time
- Google Suite
- Communication skills
- Life insurance
6d
IT Service Desk/Site Engineer
JN Bentley —Manchester
- Full-time
- Customer service
- Travel
- In-person
Quick apply
Associate Technical Support Specialist - Residential Energy - Fixed Term Contract
Tesla —Manchester
- CRM software
- English
Helpdesk Operator
Sodexo —Salford
- £12.71 an hour
- Microsoft Word
- Computer literacy
- Continuous improvement
Quick apply
14d

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Product Specialist/Support Engineer (entry level)

WeBuyAnyCar -
Manchester

Quick apply

Job details

Qualifications

Technical troubleshooting
Stakeholder collaboration
Incident queue management
IT service management
Ticket management
Incident documentation
Internal department liaison
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Multidisciplinary collaboration
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
Help desk

Full job description

About The Role

The Role

As a Support Engineer / Product Specialist, you will play a key role in supporting our internal systems and ensuring a seamless experience for colleagues across the business. You’ll act as the bridge between users and technology—troubleshooting issues, improving processes, and contributing to product enhancements.

This is an ideal opportunity for someone starting their career in IT, support, or product operations.

Key Responsibilities

Develop a strong understanding of our internal systems and bespoke products, including features, functionality, and business impact.
Act as a subject matter expert for our Retail Purchasing system, supporting teams such as Finance, Marketing, Transport, Customer Support, and Retail.
Provide first and second-line support via phone, email, and face-to-face queries.
Log, manage, and resolve incidents and service requests using our IT Service Management (ITSM) system.
Troubleshoot technical issues, perform diagnostics, and aim to achieve a high first-time fix rate (target ~80%).
Escalate complex or unresolved issues to third-line support where necessary, ensuring clear documentation and handover.
Work in line with ITIL best practices, ensuring tickets are handled efficiently and consistently.
Collaborate with Product and Development teams by sharing feedback on system performance, user experience, and improvement opportunities.
Maintain accurate records of issues, resolutions, and system changes.

What You’ll Bring

Problem-Solving Skills: Ability to investigate issues, identify root causes, and implement effective solutions.
Customer-Focused Mindset: Friendly, patient, and empathetic approach when supporting users of varying technical ability.
Adaptability & Curiosity: Willingness to learn new tools, systems, and technologies in a fast-paced environment.
Attention to Detail: Ability to document issues clearly and follow processes accurately.
Time Management: Capable of prioritising tasks, managing workload, and meeting deadlines.
Communication Skills: Clear and professional communication, both written and verbal.
Team Player: Comfortable working collaboratively across multiple departments.

Nice to Have (Not Essential)

Basic understanding of IT support concepts (e.g., networks, hardware, software troubleshooting)
Familiarity with ticketing systems or ITIL practices
Interest in technology, systems, or product development

What We Offer

Full training and structured onboarding
Ongoing learning and development opportunities
Clear career progression pathways within IT, Product, or Engineering
A fast-paced, supportive, and collaborative working environment
Opportunity to make a real impact in a rapidly growing business

Additional Expectations

Maintain professionalism and confidentiality at all times
Develop a strong understanding of the wider business and how systems support operations
Be flexible and willing to take on additional responsibilities as required

About Us

We’re webuyanycar.com, the UK’s leading car-buying service, with over 500 branches nationwide and growing fast. Behind the scenes, our teams and technology keep everything running smoothly—and that’s where you come in. If you’re keen to learn, enjoy helping others, and want to be part of a supportive, fast-moving environment, you’ll fit right in.

Quick apply

Refine Your Search

technical support jobs in glossop, dby

Product Specialist/Support Engineer (entry level)

IT Administrator - UK

IT Technical Support

IT Service Desk Analyst

Remote Monitoring Technician

Desktop Support Engineer

2nd Line Support Consultant

IT Support Engineer (1st Line)

IT Support Analyst (EPOS)

IT Technician

Junior Service Desk Analyst

Entry Level 1st/2nd Line IT Support Analyst

Junior Service Desk Analyst (Shift Working )

IT Administrator

IT Hardware Refurbishment & PC Build Technician

IT Administrator

IT Specialist

IT Service Desk/Site Engineer

Associate Technical Support Specialist - Residential Energy - Fixed Term Contract

Helpdesk Operator

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