2nd line support Work, Jobs in Coventry, Eng (with Salaries)

Service Desk Analyst
OneAdvanced —Birmingham
- Computer literacy
- Communication skills
- Employee assistance programme
- Bereavement leave
8d
IT Technician
The Eight Group —Birmingham
- Up to £150 a day
- Temporary
- In-person
- Communication skills
- School
Quick apply
3d
Data Analyst
NEXT —Leicester
- From £33,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Communication skills
- Free parking
- Employee discount
IT Apprentice
Beiersdorf —Birmingham
- From £20,000 a year
- Full-time
- Hybrid work
- Time management
- Free parking
- Employee discount
Quick apply
2d
Team Leader
NEXT —Leicester
- £55,800 - £66,600 a year
- Full-time
- Team management
- Mentoring
- Budgeting
- Free parking
- Employee discount
12d
eCommerce Data Analyst
NEXT —Leicester
- Call to connect
- AI
- Business
- Free parking
- Employee discount
4d
Associate Field Services Technician, IT
Aptean —Leicester
- Full-time
- Computer literacy
- Analysis skills
- Travel
Mainframe Academy
NEXT —Leicester
- £26,000 a year
- Full-time
- Analysis skills
- Software development
- AI
- Free parking
- Employee discount
IT Technician
Worcestershire County Council —Bromsgrove
- £8,830 - £11,773 a year
- Part-time
- Organisational skills
- School
13d
Infrastructure Operations Engineer
National Crime Agency —Birmingham
- £47,049 - £56,996 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
10d
IT Field Engineer - Birmingham
T-Tech —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
Product Development Manager
NEXT —Leicester
- £66,600 - £73,800 a year
- Full-time
- AI
- Free parking
- Employee discount
Applications Operations Engineer
National Crime Agency —Birmingham
- £47,049 - £56,996 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Travel
- Mentoring
- Annual leave
10d
Software Support and Development Engineer
KION Group AG —Banbury
- Full-time
- Oracle
- Travel
- Software development
Developer / Senior Developer
NEXT —Leicester
- £42,100 - £55,400 a year
- Full-time
- SQL
- Agile
- SDLC
- Free parking
- Employee discount
Middle Weight Digital Designer
NEXT —Leicester
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Product Manager
NEXT —Leicester
- £66,000 - £90,000 a year
- Full-time
- Product management
- AI
- Leadership
- Free parking
- Employee discount
Developer / Senior / Lead Developer
NEXT —Leicester
- £40,800 - £72,600 a year
- Full-time
- Azure
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
UX/UI Designer
NEXT —Leicester
- From £44,669 a year
- Full-time
- Analytics
- Free parking
- Employee discount
13d
Senior Full Stack Developer
NEXT —Leicester
- £51,400 - £55,400 a year
- Full-time
- Analysis skills
- Free parking
- Employee discount

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Service Desk Analyst

OneAdvanced -
Birmingham

Apply Now

Job details

8 days ago

Benefits

Employee assistance programme
Private medical insurance
Paid volunteer time
Bereavement leave
Car scheme
Sick pay

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Incident queue management
Ticket management
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills
Help desk

Full job description

Join OneAdvanced:

We are seeking a proactive and customer-focused Service Desk Analyst to join our dynamic team within a Managed Service Provider (MSP) environment. You will be the first point of contact for IT incidents, service requests, and queries from multiple customers across a diverse range of industries. This is a shared support model, and you will play a key role in delivering high-quality 1st and 2nd line support.

Managed IT Services | Cybersecurity, Cloud & IT Support in the UK | OneAdvanced

What You Will Do:

Serve as the first point of contact for IT support via phone, email, and ticketing system.
Log, classify, and prioritize incidents and service requests.
Provide basic troubleshooting for hardware, software, user access, and network-related issues.
Use provided documentation and standard procedures to resolve common issues.
Escalate complex problems to senior analysts or technical teams while keeping the user informed.
Maintain clear and accurate records of all support interactions in the IT service management tool.
Follow shift handover procedures and contribute to ongoing knowledge sharing.
Develop your technical and customer service skills with guidance and training from senior team members.

What You Will Have:

Please note, applicants must have the legal right to work in the UK at the time of application.

A genuine interest in IT and technology, with a desire to build a career in IT support.
Excellent communication skills and a customer-focused approach.
Basic understanding of common IT concepts (e.g., Windows OS, Office 365, user accounts).Ability to follow instructions and standard procedures accurately.
Strong attention to detail and willingness to learn from feedback.

What We Do For You:

Wellbeing that means something

26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
24/7 Employee Assistance Programme for confidential support
Private medical insurance for everyone, no medical-history exclusions

Financial benefits that have your back

Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
Income protection: up to 75% salary for 5 years if you ever need it

Grow your career with us

SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
Access to external training and apprenticeships

Making a Difference

MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:

ULEV car scheme with 1,000+ models
Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

Who We Are:

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com

Apply Now

Refine Your Search

2nd line support jobs in coventry, eng

Service Desk Analyst

IT Technician

Data Analyst

IT Apprentice

Team Leader

eCommerce Data Analyst

Associate Field Services Technician, IT

Mainframe Academy

IT Technician

Infrastructure Operations Engineer

IT Field Engineer - Birmingham

Product Development Manager

Applications Operations Engineer

Software Support and Development Engineer

Developer / Senior Developer

Middle Weight Digital Designer

Product Manager

Developer / Senior / Lead Developer

UX/UI Designer

Senior Full Stack Developer

I want to receive the latest job alerts for 2nd line support in coventry, eng

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