It support Work, Jobs in Bearsted, Ken (with Salaries)

IT Support Technician
CenCom Lld —Wadhurst
- £26,436.80 a year
- Full-time
- Hybrid work
- Free parking
- Work from home
Quick apply
4d
2nd Line Support Engineer
Samiro Search —Sevenoaks
- £30,000 - £36,000 a year
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
Quick apply
IT Support Analyst
FAITHORN FARRELL TIMMS LLP —Orpington
- £25,500 - £27,000 a year
- Full-time
- Computer Science
- Driving
- No degree
- Sick pay
Quick apply
23h
M365 IT Trainer
Tunbridge Wells Borough Council —Royal Tunbridge Wells
- £39,148 a year
- Full-time
- Hybrid work
- SharePoint
- Training & development
- Communication skills
- Free parking
- Annual leave
8d
IT Governance, Risk and Control Specialist
Cabot Financial —West Malling
- Hybrid work
- Employee discount
Quick apply
Senior IT Technician
University of Greenwich —Medway
- £38,784 - £44,746 a year
- Call to connect
- University
- Mentoring
- Leadership
11d
Infrastructure & Social Value Support Officer
MVA —Chatham
- £27,500 a year
- Full-time
- Supervising experience
- Project management
- Leadership
Quick apply
6d
IT Support Engineer
Amazon UK Services Ltd. —Dartford
- Full-time
- Maintenance
- English
- Bachelor's degree
14d
IT Service Desk Engineer
McBrides Accountants LLP —Bexley
- Hybrid work
- Travel
- SharePoint
- Communication skills
Technical Support Specialist (Hybrid)
CameraMatics —Sidcup
- Hybrid work
- Computer Science
- Computer networking
- Organisational skills
IT Support Engineer & Cyber Security (L2+)
Goaco —Dartford
- Weekend availability
- SharePoint
- In-person
- Business
- Employee discount
Digital Trainer
Kent and Medway Mental Health NHS Trust —Maidstone
- £32,073 - £39,043 a year
- Full-time
- Training & development
13h
IT Implementation Specialist - Manufacturing
Leonardo UK Ltd —Basildon
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Flexible schedule
- Referral programme
Senior Service Desk Analyst
Peabody —Pitsea
- £38,221 a year
- Mentoring
- Communication skills
5d
Technical Support Engineer II, Triage & Discovery
Alloy —London
- Travel
- APIs
- In-person
Technical Support Manager
Sharp —Swanley
- Full-time
- Continuous improvement
- Team management
- Training & development
Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)
Arc —Basildon
- SQL
- Travel
- Computer networking
Field Service Engineer
Zenzero Solutions —Basildon
- In-person
- Flexible schedule
Digital Friend Volunteer
Age Well East – Colchester —Brentwood
Quick apply
Service Desk Team Leader
Akita Systems Ltd —Sevenoaks
- £40,000 - £45,000 a year
- Continuous improvement
- Team management
- Mentoring
14h

I want to receive the latest job alerts for it support in bearsted, ken

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Technician

CenCom Lld
Wadhurst

Quick apply

Job details

Full-time
£26,436.80 a year
4 days ago

Benefits

Free parking
Casual dress
Company pension
Work from home
Canteen
Sick pay

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Incident queue management
Ticket management
Case note recording
Case record updates
Technical support
VoIP
IT support
Technical support incident logging
Customer support
IT incident logging
Application support
Incident log maintenance

Full job description

1st Line Service Desk Technician

Front-line support, triage and effective first-contact resolution

Department

IT Support / Managed Services

Reports to

Helpdesk Manager

Working hours

Monday to Friday, 08:30 to 17:30, with a one-hour unpaid break normally taken between 12:00 and 14:00, subject to operational cover requirements.

Core systems

Microsoft Dynamics 365, N-able, Microsoft 365 administration portals, client systems, vendor portals and approved documentation and communication channels.

Role purpose

The 1st Line Service Desk Technician is the first point of contact for CenCom managed service clients. The role focuses on accurately logging and prioritising requests, resolving common and documented issues, maintaining clear communication, monitoring alerts, and escalating cases with complete diagnostic information when they require higher authority or deeper technical expertise.

Key responsibilities

· Receive and log support requests, confirm user and client details, assess impact and urgency, and apply the correct case categorisation and priority.

· Provide first-contact troubleshooting for common user, Windows device, Microsoft 365, printing, connectivity, application and VoIP issues using approved procedures and knowledge articles.

· Resolve standard requests within documented permissions, including routine account, endpoint and software support tasks.

· Maintain accurate case notes, time entries, user communications, actions taken, evidence gathered, escalation details and resolution notes in Dynamics 365.

· Keep users informed at appropriate intervals, confirm service restoration, and close cases only when the outcome and resolution are clearly recorded.

· Review N-able alerts and managed checks, complete documented first-line actions, and route alerts requiring investigation or remediation.

· Escalate cases promptly when troubleshooting steps are exhausted, greater access is required, risk is identified, or the issue is outside first-line scope.

· Contribute fixes and clear procedural notes to the knowledge base and identify gaps in existing documentation.

· Support endpoint preparation, user onboarding and offboarding, client onboarding checks, stock handling and site visits where assigned.

Role scope and escalation boundary

Owns initial assessment, routine diagnosis and standard resolution. The role does not independently approve or implement high-risk changes, make material configuration changes outside approved procedures, or retain cases that require specialist access. Escalations must include impact, urgency, symptoms, evidence, checks completed, results and the recommended next action.

Core competencies

· Customer-focused communication and confident call and ticket handling.

· Structured troubleshooting using documented steps and sensible evidence gathering.

· Working knowledge of Windows, Microsoft 365, endpoints, basic networking, applications and VoIP.

· Accurate use of Dynamics 365, N-able and approved support tools.

· Effective prioritisation, time management and willingness to ask for support early.

· Security awareness, confidentiality and least-privilege working.

Development expectations

Progression is demonstrated through consistently strong case quality, increasing first-contact resolution, broader capability across the supported estate, reliable judgement about risk and escalation, and readiness to own more complex work. Development should include mentoring, internal learning, practical experience, vendor training and agreed certifications.

Security, compliance and operational requirements

· Follow CenCom security, compliance, access control, data protection, remote support and change processes at all times.

· Be eligible to work in the UK and provide relevant supporting documentation. The role may require DBS checks, background screening and attendance at client sites.

Hold and maintain a full UK driving licence and promptly notify the company of any change that may affect the ability to drive for work purposes.

Pay: £26,436.80 per year

Benefits:

Canteen
Casual dress
Company pension
Free parking
Sick pay
Work from home

Work Location: Hybrid remote in Wadhurst

Quick apply

Refine Your Search

it support jobs in bearsted, ken

IT Support Technician

2nd Line Support Engineer

IT Support Analyst

M365 IT Trainer

IT Governance, Risk and Control Specialist

Senior IT Technician

Infrastructure & Social Value Support Officer

IT Support Engineer

IT Service Desk Engineer

Technical Support Specialist (Hybrid)

IT Support Engineer & Cyber Security (L2+)

Digital Trainer

IT Implementation Specialist - Manufacturing

Senior Service Desk Analyst

Technical Support Engineer II, Triage & Discovery

Technical Support Manager

Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)

Field Service Engineer

Digital Friend Volunteer

Service Desk Team Leader

I want to receive the latest job alerts for it support in bearsted, ken

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected