Handler Work, Jobs in Halifax, Eng (with Salaries)

Quality Assurance Officer - Transfers Team
interactive investor —Manchester
- From £30,000 a year
- Hybrid work
- Annual leave
- Employee discount
Quick apply
6d
Customer Service Control Room Operator based in Manchester - Nights
Egertons Recovery Group —Manchester
- 12 hour shift
- Bilingual
- Spanish
- Customer service
- Free parking
Quick apply
14d
Claims Handler
Marsh —Leeds
- Full-time
- Hybrid work
- Communication skills
- Negotiation
21h
Senior Claims Handler (Liability, Construction / Cyber ) Complex Claims
Markel International Services Ltd —Leeds
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
Commercial Property Claims Handler
Intact Insurance UK Limited —Manchester
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
Paralegal - Military AFCS
Irwin Mitchell —Manchester
- Travel
- Organisational skills
- Communication skills
Scrap Inspector
Ward —Barnsley
- Full-time
- Quality control
- Communication skills
Claims Handler
Markel International Services Ltd —Leeds
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Flexible schedule
Quick apply
1d
Baler Operative
Biffa Waste Services —Wakefield
- £32,877 a year
- Full-time
- English
- Communication skills
Quick apply
Senior Claims Handler
Markel International Services Ltd —Leeds
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
8d
Materials Planning Manager
Syngenta Crop Protection —Huddersfield
- Full-time
- Continuous improvement
- Life insurance
Quick apply
Complaint Handler
Oodle Finance —Manchester
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Client Director (Regulated Sectors & Digital Growth)
Got The T-Shirt —Leeds
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Mentoring
- IT
- Financial services
Quick apply
8d
Paralegal - Court of Protection
JMW Solicitors —Manchester
- Full-time
- Microsoft Outlook
- Administrative experience
- Organisational skills
Quick apply
9d
Commercial Account Executive
Witcher Associates —Manchester Central
- £50,000 - £80,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Salesforce
- Master's degree
- Annual leave
Quick apply
22h
File Handler Litigated Credit Hire
Keoghs —Bolton
- Full-time
- Hybrid work
- Microsoft Outlook
- IT
- Communication skills
- Employee discount
Quick apply
3h
Claims Administrator
Prima —Manchester
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
Quick apply
14d
Security K9 Supervisor
City Group Security —Leeds
- £17.50 an hour
- 12 hour shift
- Microsoft Office
- Supervising experience
- Organisational skills
Quick apply
4d
Reach Stacker
Maritime Transport —Wakefield
- Full-time
- Forklift
- Driving
- Annual leave
- Employee assistance programme
Quick apply
Marine Broker
Aon Corporation —Manchester
- Hybrid work
- Presentation skills
- Communication skills

I want to receive the latest job alerts for handler in halifax, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Quality Assurance Officer - Transfers Team

interactive investor -
Manchester

Quick apply

Job details

From £30,000 a year
6 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Employee discount

Qualifications

Quality assurance

Full job description

Title: Quality Assurance Officer - Transfers Team

Location: Manchester 3 days in office, 2 days remote

Salary: From £30,000

Who we are:

interactive investor is an award-winning investment platform that puts its customers in control of their financial future.

We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £80 billion and over 500,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

Purpose of the role:

We are recruiting a Quality Assurance Officer responsible for conducting quality assurance reviews of Transfers Case Handlers. The role ensures that processes are followed accurately, minimizing risk and maintaining compliance, while delivering exceptional customer service across all communication channels. In addition, the QA Officer is responsible for providing structured feedback, coaching, and ongoing support to case handlers, helping to drive continuous improvement, enhance performance, and strengthen overall service quality.

KEY RESPONSIBILITIES:

Review Transfer journeys to ensure they meet Quality Assurance standards based on our predetermined criteria and framework
Complete accurate assessment reports for each case, ensuring a consistent and fair approach is maintained
Participate in the monthly calibration reviews to ensure consistency across QA reporting
Contribute to the ongoing review and improvement of the Quality Assurance guidelines
Compile and record accurate Quality Assurance results
Maintain/develop knowledge of both ii and industry regulations and any changes to FCA / ICO / FOS rules and guidelines
Coach individual team members to drive performance improvements and deliver clear, actionable feedback
Deliver on personal QA monitoring objectives promptly and accurately
Maintain competence in line with department standards
Effectively plan and organise daily activities and workloads
Identify and highlight business issues and continuous improvement opportunities, providing recommendations
Assist in investigations, analysis and identifying process enhancements

Requirements

SKILLS & EXPERIENCE REQUIRED:

Relevant regulatory background
Relevant ISAGIA or SIPP Transfer experience preferred
Excellent attention to detail and accuracy of work
Ability to provide feedback in a constructive and effective way
Excellent coaching skills to help develop handlers
Ability to assess all types of communication within ongoing Transfer cases accurately in accordance with scoring methodology
Be able to make own decisions whilst taking into account the views of others
Good interpersonal skills with the ability to communicate effectively and appropriately with key stakeholders, verbally and in writing
Ability to challenge where results are not improving and offer solutions on how to make a difference

Benefits

Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
Life Assurance and Group Income Protection
Private Medical Insurance – Provided by Bupa
25 Days Annual Leave, plus bank holidays
Staff Discounts on our investment products
Personal & Well-being Fund – Supporting your physical and mental wellness
Retail Discounts – Savings at a wide range of high street and online retailers
Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive

Quick apply

Refine Your Search

handler jobs in halifax, eng

Quality Assurance Officer - Transfers Team

Customer Service Control Room Operator based in Manchester - Nights

Claims Handler

Senior Claims Handler (Liability, Construction / Cyber ) Complex Claims

Commercial Property Claims Handler

Paralegal - Military AFCS

Scrap Inspector

Claims Handler

Baler Operative

Senior Claims Handler

Materials Planning Manager

Complaint Handler

Client Director (Regulated Sectors & Digital Growth)

Paralegal - Court of Protection

Commercial Account Executive

File Handler Litigated Credit Hire

Claims Administrator

Security K9 Supervisor

Reach Stacker

Marine Broker

I want to receive the latest job alerts for handler in halifax, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected