Deadline for applications: 11:59pm on 31st August 2026
At the highest level, Delivery is a TPXimpact product. We are passionate about quality and bringing the right skills together to tackle complex problems. The Head of Delivery Practice is a crucial leadership role, and will be part of the TPXimpact leadership team, responsible for overseeing and advancing the Delivery Management capability across the business. Operating within a decentralised, matrixed Pod structure, this role balances operational practice leadership, strategic growth, large-scale programme governance, and hands-on client delivery. You will ensure consistent, high-quality delivery standards while maintaining the agility needed to scale the team effectively.
Responsibilities
Core Responsibilities
- Engagement & Programme Leadership: Define the standard for running large-scale, multi-disciplinary programmes alongside the Account Management Team. Act as the primary delivery interface with the Account Management Team to ensure engagements align with commercial account plans, actively managing project margins, scope control, and spotting upsell opportunities.
- Delivery Methods & Quality: Act as a champion of Agile and Lean ways of working, conducting regular project health checks and assurance reviews to mitigate delivery risks early and maintain high standards.
- Delivery Portfolio & Capability: Oversee workforce architecture and capacity management for the delivery team. This includes resourcing elements for Learning & Development (L&D), driving training initiatives to build practitioner skills, maintaining progression frameworks, and exploring opportunities to commercialise training.
- Delivery Strategy & Growth: Actively support the achievement of TPXimpact growth targets by contributing to sales, major bids, proposition development, and managing the sales-to-delivery handover to ensure sold work is deliverable.
General Responsibilities
- Financial & Commercial Support: Actively support the Delivery Director in ensuring the practice meets its delivery P&L, gross margin, and overall utilisation targets.
- Billable Delivery: Work across key strategic clients, remaining 50% billable and acting as a senior escalation point or Engagement Lead for complex delivery challenges.
- Line Management & Pastoral Care: Provide line management, coaching, and talent development within the self-governed Delivery Pod structure, fostering a psychologically safe environment.
- Talent Acquisition: Lead recruitment, onboarding, and retention strategies for Delivery Managers. You are directly responsible for helping to scale the team to align with our revenue targets and project demand.
- Continuous Improvement: Run regular internal and external retrospectives to ensure learning is captured, shared, and incorporated into our delivery methodology.
- Deputise: Deputise for the Delivery Director as and when required on operational and strategic matters.
- Continuously maintain and update skills and knowledge to stay current within your relevant field of expertise.
Dimensions
- Budget: Shared responsibility for practice operational spend (e.g., L&D budgets, delivery diagnostic tooling).
- Headcount: Leading the Delivery Management cohort within a wider practice scaling the team as required. .
- Resource complexity and nature of work teams: Matrix deployment; balancing permanent, associate, and contractor pools within cross-functional pods.
- Problem solving responsibility and complexity: High complexity; turning around off-track programmes, resolving resourcing bottlenecks, and handling senior client escalations.
- Change management requirements: Fostering a generative, value-driven culture within a scaling, decentralised matrix model.
- Internal/External interactions: Close collaboration with the Growth team, Account Management, and senior client stakeholders (C-suite).
- Strategic timeframe working towards: 1-3 year horizon for capability scaling and operational efficiency
Professional knowledge and experience
Essential
- Proven experience leading Delivery Management practices and governing large-scale Agile programmes within a digital agency or consultancy.
- Strong background in workforce planning, capacity management, and utilisation tracking.
- Strong leadership and people management skills.
Desirable
- Experience operating within and scaling a democratised, Pod-based or matrixed delivery model.
Technical skills
- Advanced skills in capacity planning software, delivery metrics tracking, and project assurance frameworks.
- Excellent written communication and proposal drafting skills for major bids.
Behaviours
- Pragmatic: Adapts methodology to fit the client's reality rather than forcing textbook Agile frameworks.
- Commercially Astute: Understands the direct link between delivery quality, utilisation, and gross margin.
- Collaborative: Works seamlessly across disciplinary boundaries to prevent silos.
Strengths, drivers and traits (to follow)
- Detail-oriented with a strong focus on governance and continuous learning.
- Excellent under pressure, particularly during project escalations.
- Passionate about people development and career coaching.
People-Powered Transformation
We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever-evolving world.
At the heart of TPXimpact, we’re collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people-powered transformation.
Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.
Benefits Include:
- 30 days holiday + bank holidays
- 2 volunteer days for causes that you are passionate about
- Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
- Life assurance
- Employer pension contribution of 5%
- Health cash plan
- Personal learning and development budget
- Employee Assistance Programme
- Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
- Financial advice
- Health assessments
About TPXimpact - Digital Transformation
We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.
By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.
We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds.
Don’t meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.
