Customer service manager Work, Jobs in Ballyclare, Ant (with Salaries)

Assistant General Manager
Swim Sports Company Ltd —Newtownabbey
- £28,000 - £33,000 a year
- Weekend availability
- Customer service
- Training & development
- Leadership
- Employee discount
Quick apply
Sales Manager
Bannatyne —Belfast
- £14 an hour
- Weekend availability
- CRM software
- Customer service
- Team management
- Annual leave
- Employee assistance programme
Event Manager
Belfast Art Studio —Belfast
- £13.50 an hour
- Weekend availability
- Hospitality
- English
- Business development
- Store discount
- Employee discount
Quick apply
Sales Manager
NEXT —Newtownabbey
- From £25,045 a year
- Weekend availability
- Customer service
- Retail management
- Employee discount
Internal Sales Manager
Balloo Hire —Belfast
- Full-time
- Customer service
- Continuous improvement
- Training & development
Quick apply
13d
Store Manager
Vision Express —Belfast
- Customer service
- Retail management
- Leadership
Kitchen Manager
The Scullery —Magherafelt
- £25,420.00 - £40,564.41 a year
- Part-time
- Management
- Cleaning
- In-person
- Free parking
Quick apply
5d
Team Leader
Card Factory —Belfast
- Up to £13 an hour
- Customer service
- Leadership
9d
Retail Deputy Manager
The Works —Belfast
- Customer service
- Training & development
- Retail management
- Employee assistance programme
- Employee discount
Account Manager - German Speaking
Lightspeed Commerce, Inc. —Belfast
- Full-time
- Hybrid work
- POS
Quick apply
Manager in Training - Ardoyne
Golf Holdings —Belfast
- Weekend availability
- Customer service
- Analysis skills
- Training & development
Quick apply
Senior Manager, Private Client Services, Tax, Belfast or Derry, Londonderry
EY —Belfast
Tea Room Manager
TIDAL —Antrim
- £12.71 - £13.50 an hour
- Sales
- Customer service
- Restaurant management
Quick apply
12d
B2B Associate Sales Manager
Concentrix —Belfast
- Full-time
- CRM software
- Team management
Showroom Manager
Charles Hurst —Belfast
- £30,000 a year
- Full-time
- Training & development
- Annual leave
Quick apply
Value Strategy and Promotions Manager
Musgrave —Belfast
- Hybrid work
- Management
- Data analysis skills
- Analysis skills
Quick apply
End User Services Manager - Hillsborough, Northern Ireland
GRAHAM Group —Hillsborough
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
Store Manager
Matalan —Bangor
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Consultant - Manager, Service Design, Deloitte Digital
Deloitte —Belfast
- Hybrid work
- Analysis skills
- AI
- Communication skills
Account Manager - French Speaking
Lightspeed Commerce, Inc. —Belfast
- Full-time
- Hybrid work
- POS
Quick apply

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Assistant General Manager

Swim Sports Company Ltd -
Newtownabbey

Quick apply

Job details

Full-time
£28,000 - £33,000 a year

Benefits

Employee discount

Qualifications

Customer service
Mentoring junior staff
Partnership building
Customer interaction
Training & development
Leadership
Team motivation leadership
Rota coordination

Full job description

Job Ref: SPO2830

Branch: swim! - Newtownabbey

Location: swim! - Newtonabbey, Newtownabbey

Salary/Benefits: £28-£33k with potential for performance bonus

Contract type: Permanent

Hours: Full Time

Shift pattern: Weekday daytime, afternoons evenings, Weekends

Hours per week: 40

Posted date: 04/07/2026

Closing date: 15/08/2026

About swim!

Founded by Olympians Becky Adlington OBE and Steve Parry MBE, swim! is the UK’s leading premium learn-to-swim brand.

Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water.

We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.

The Role

As an Assistant General Manager at swim!, you’ll be part of the management team at your venue to deliver an exceptional customer experience every day. You’ll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service.

You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. With your Team Leader by your side and mentoring and support from your General Manager, you’ll create a welcoming, efficient, and energetic environment that families love returning to.

What You’ll Do

When on shift, lead the daily operations of your swim! venue, ensuring a safe, clean, and enjoyable environment for all customers.
Motivate, coach, and support your team including Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
Support with the daily input on staff rotas, schedules, and resources in line with the 3-week operating pattern.
Take some ownership of the quality of the product, conducting monthly, delivery observations on the teaching team and supporting new, and experienced teacher through their career journey.
Deliver hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
Retaining exist customers through high standards, quality lessons and customer service.
Monitor and respond to customer feedback to continuously improve service quality.
Support your General Manager on recruitment, onboarding, training, development and retention of new team members.
Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.

About You

You’re an energetic, people-first individual who thrives in a fast-paced, customer-focused environment. You’re just as comfortable on the poolside as you are managing a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.

Essential

Experience managing a team, ideally in a leisure, hospitality, or customer-facing environment.
Experience managing facilities, ideally leisure or pool operations.
Confident communicator, both in-person and over the phone, with strong customer service skills.
Passion for delivering premium experiences and building community connections.
Capacity to work a 3-week rota (including some evenings/weekends).

Desirable

Good leadership skills, able to coach, motivate, and inspire others.
Knowledge of health safety and safeguarding principles and policies.
Pool Plant Operator qualification desirable (training provided if not yet held).
Swimming Teacher qualification (training provided if not yet held).
Sales experience, ideally in a customer-service environment.

Why Join swim!

Competitive salary with bonus potential.
Your birthday off, on us.
Instant earned wage access, save as you earn and discount vouchers
Fully funded training and ongoing professional development.
Bright, positive working environment in modern, purpose-built facilities.
Discounts on lessons for family and friends.
Recognition, rewards, and regular team events.
Career progression opportunities from venue management to leadership, regional and central opportunities.

Quick apply

Refine Your Search

customer service manager jobs in ballyclare, ant

Assistant General Manager

Sales Manager

Event Manager

Sales Manager

Internal Sales Manager

Store Manager

Kitchen Manager

Team Leader

Retail Deputy Manager

Account Manager - German Speaking

Manager in Training - Ardoyne

Senior Manager, Private Client Services, Tax, Belfast or Derry, Londonderry

Tea Room Manager

B2B Associate Sales Manager

Showroom Manager

Value Strategy and Promotions Manager

End User Services Manager - Hillsborough, Northern Ireland

Store Manager

Consultant - Manager, Service Design, Deloitte Digital

Account Manager - French Speaking

I want to receive the latest job alerts for customer service manager in ballyclare, ant

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