Front office Work, Jobs in Gosforth, Twr (with Salaries)

IT Service Desk and Support Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
10d
Port Operations Graduate / Trainee
Seaham Harbour Dock Company —Seaham
- £27,000 a year
- Weekend availability
- Microsoft Word
- Computer literacy
- Accounting
- Free parking
- Annual leave
Quick apply
5d
Administrator
Durham University —Durham
- £25,844 - £26,663 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Administrative experience
- Annual leave
- Employee assistance programme
6d
Sales Team Lead - North East, UK
Modern Milkman —Gateshead
- £32,000 - £55,000 a year
- Weekend availability
- Team management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Office Manager
TT Electronics plc —Bedlington
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Annual leave
- Employee assistance programme
Purchasing Practitioner
Durham University —Durham
- £25,844 - £26,663 a year
- Full-time
- Hybrid work
- University
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
10d
Kitchen Assistant
The Abbeyfield Society —Gosforth
- £12.21 - £12.31 an hour
- Part-time
- No experience needed
- Annual leave
- Employee assistance programme
Quick apply
Learning and Teaching Administrator - Faculty Flexible Deployment
Durham University —Durham
- £25,844 - £26,936 a year
- Full-time
- Microsoft Word
- Writing skills
- Administrative experience
- Annual leave
- Employee assistance programme
13d
Inside Sales Advisor
Innova Systems UK —Newcastle upon Tyne
- CRM software
- Computer literacy
- Engineering
Bar shift Leader
The New Moor Farm, JD Wetherspoon, Franchise —Cramlington
- £13.41 an hour
- Full-time
- Serving
- Hospitality
- Bar
- Free parking
- Employee discount
Quick apply
10d
Receptionist
Seaham Hall —Seaham
- Part-time
- Organisational skills
- Front desk
- Communication skills
- Free parking
- Employee discount
Quick apply
Assistant Front of House Manager
Royal Station Hotel —Newcastle upon Tyne
- Full-time
- Hotel
- Front desk
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
10h
Duty Manager
Durham County Council —Durham
- £28,142 - £31,022 a year
- Temporary
- Hybrid work
- First Aid Certification
- Cash handling
- Communication skills
- Annual leave
12d
General Assistant
BaxterStorey UK —Durham
- £13 an hour
- Full-time
- Serving
- Customer service
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
Software Support Manager
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Phone etiquette
- Leadership
Quick apply
10d
Partner, Project and Programme Delivery
Ridge & Partners LLP —Newcastle upon Tyne
- Full-time
- Business development
- Mentoring
- Recruiting
- Annual leave
Project Manager
Verisure Services (UK) Limited —Newcastle upon Tyne
- Up to £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
IT Field Service Engineer
Smart IT —Gateshead
- £28,000 - £32,000 a year
- Full-time
- Computer skills
- In-person
- Communication skills
- Free parking
Quick apply
3d
Project Manager
Ion Industries —Newcastle upon Tyne
- £30,000 - £375,000 a year
- Full-time
- Organisational skills
- Time management
School Crossing Patrol
Durham County Council —Durham
- £12.85 an hour
- Temporary
- Hybrid work
- Communication skills
- School
- Annual leave

I want to receive the latest job alerts for front office in gosforth, twr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Service Desk and Support Manager

Newcastle Building Society -
Newcastle upon Tyne

Apply Now

Job details

Full-time
10 days ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Gym membership
Paid volunteer time
Car scheme

Qualifications

IT team management
IT service management
Ticket management
Performance management
Continuous improvement
Customer support
Information technology team management
Help desk

Full job description

Job Posting Title

IT Service Desk and Support Manager

Salary Band

Competitive

Job Description

About the Role

As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service Desk & Support Manager, you will lead the delivery of a high-performing IT support function that enables colleagues to work effectively and efficiently.

Acting as the primary interface between IT and the business, you will play a critical role in shaping how colleagues experience technology, balancing exceptional customer service with strong operational control, governance and compliance.

You will lead the Service Desk team, including first-line support, triage and walk-up support capabilities, ensuring incidents, service requests, access management activities and user lifecycle processes are handled consistently and effectively. Supporting users, you will create an environment where service excellence, accountability and continuous improvement are at the heart of everything the team delivers.

Beyond business-as-usual operations, you will be instrumental in improving the overall user experience. You will work to enhance service portal capabilities, knowledge management, self-service adoption and support technologies such as virtual agents and chatbots. By analysing trends and user feedback, you will identify opportunities to simplify processes, reduce demand and improve service outcomes.

Working closely with Service Delivery, Incident Management, Problem Management and Service Improvement teams, you will ensure the Service Desk is not simply a reactive support function but an active contributor to wider service improvement initiatives. You will also take ownership of access management and joiner, mover and leaver processes, ensuring they remain secure, auditable and aligned with regulatory requirements.

About You

We are looking for an experienced Service Desk or IT Support leader who understands that great IT support is about more than resolving tickets. You are passionate about delivering an outstanding user experience and creating a Service Desk function that is trusted, valued and seen as a key enabler of business success.

You have a proven track record of leading front-line support teams, developing individuals and building a positive, customer-focused culture where people are empowered to perform at their best. You know how to balance operational demands with longer-term improvement initiatives and are comfortable managing priorities in a busy and fast-paced environment.

You bring a strong understanding of IT service management practices, including incident, request, access and knowledge management, and have experience working with modern ITSM platforms and service portals. You understand the value of self-service, automation and knowledge sharing, and are enthusiastic about using technology to improve both efficiency and the user experience.

About Us
The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial

Corporate bonus scheme (on target 10%, up to a maximum 15%)
Pension scheme (up to 9% employer contribution)
Annual performance related pay reviews
Colleague mortgage scheme
Electric car salary sacrifice scheme
Life assurance (4x salary) and income protection
Access to our financial advisers
Access to a range of high street and online discounts

Work/Life Balance

A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
30 days’ annual leave + bank holidays
The option to buy and sell up to 5 days’ holiday
Hybrid working (typically 3 days’ home based)
Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

Private medical insurance
Access to a health cash plan through a Medicash scheme
Access to an employee assistance programme
Free onsite gym at our Cobalt head office and access to discounted gym’s
Two paid volunteering days’ each year
Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [email protected]

Company:

Newcastle Strategic Solutions Limited

Apply Now

Refine Your Search

front office jobs in gosforth, twr

IT Service Desk and Support Manager

Port Operations Graduate / Trainee

Administrator

Sales Team Lead - North East, UK

Office Manager

Purchasing Practitioner

Kitchen Assistant

Learning and Teaching Administrator - Faculty Flexible Deployment

Inside Sales Advisor

Bar shift Leader

Receptionist

Assistant Front of House Manager

Duty Manager

General Assistant

Software Support Manager

Partner, Project and Programme Delivery

Project Manager

IT Field Service Engineer

Project Manager

School Crossing Patrol

I want to receive the latest job alerts for front office in gosforth, twr

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected