Customer service representative Work, Jobs in Bewdley, Wor (with Salaries)

Customer Service Advisor
Student Castle Property Management Services Ltd —Birmingham
- £26,436.80 a year
- Full-time
- CRM software
- Social media management
- Writing skills
Quick apply
5d
Customer Service Advisor
Walker Workforce Solutions ltd —Birmingham
- £24,420 - £25,000 a year
- Part-time
- Customer service
- English
- Organisational skills
Quick apply
Customer Service Advisor
Solihull Metropolitan Borough Council —Solihull
- £26,824 - £29,540 a year
- Part-time
- English
- Communication skills
- Annual leave
- Employee assistance programme
19h
Customer Support Coordinator
Daikin Industries Ltd. —Birmingham
- Full-time
- CRM software
- Communication skills
Quick apply
Specialist Customer Service Advisor
Cromwell —Brierley Hill
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
4d
Customer Support & Operations Administrator
Keynetics Ltd —Malvern
- £25,000 a year
- Full-time
- Computer literacy
- In-person
- Communication skills
Quick apply
Customer Service Advisor
Quanex —Wolverhampton
- Full-time
- Computer skills
- Communication skills
- Employee assistance programme
Quick apply
Customer Service Specialist - UK
Seco Tools —Alcester
- Full-time
- Continuous improvement
Customer Service Logistics Coordinator
IPL Schoeller —Birmingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Service Representative (German-speaking)
Via —Birmingham
- £14.75 an hour
- Night shift
- Remote
- English
- Communication skills
- Work from home
Quick apply
Customer Service Specialist - UK
SECO —Alcester
- Full-time
- Continuous improvement
Customer Service Advisor
Briggs Equipment —Cannock
- £26,436.80 a year
- Full-time
- Organisational skills
- Communication skills
- Employee discount
Quick apply
10d
Customer Service Admin Assistant
Specsavers —Worcester
- £11.05 - £12.91 an hour
- Full-time
- Customer service
- Computer skills
- Communication skills
- Employee discount
- Sick pay
6d
Customer Representative - Sutton Coldfield
Nationwide Building Society —Sutton Coldfield
- From £26,500 a year
- Full-time
- Banking
3d
Customer Services Advisor
Connexus —Craven Arms
- £24,718.14 a year
- Full-time
- Hybrid work
- Communication skills
14d
Membership and Events Coordinator Intern
Talan —Birmingham
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Quick apply
5d
Customer Support Agent
Rockwell Automation —Aldridge
- Full-time
- Annual leave
- Employee assistance programme
Customer Service Assistant
OurCoop —Redditch
- £12.75 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Quick apply
15h
Sales and Customer Service Assistant
Eternal Smiles Dental Centre —Solihull
- From £23,000 a year
- Full-time
- English
- Microsoft Office
- Data entry
- Free parking
- Gym membership
Quick apply
5d
Customer Service Sales & Solutions Leader
Capgemini —Birmingham
- Hybrid work
- Business development

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Customer Service Advisor

Student Castle Property Management Services Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£26,436.80 a year
5 days ago

Qualifications

Live chat
CRM software
Customer service call handling
Inbound customer enquiry call handling
Social media management
Client engagement
Writing skills
Financial reconciliation support
Internal department liaison
Analysis skills
Accounts Receivable Credit Control
Conflict management
Mentoring
Organisational skills
Front desk
Financial services
Customer interaction
Leadership
Communication skills
Marketing
Teaching
Analytics

Full job description

Job Title: Customer Service Assistant

Shifts: 09.00 – 17.30 / Could vary at times during peak times weekends will be needed for check out and in.

Hours: 40 hours / week, 5 days Monday – Friday

Line Manager: General Manager

Job Summary
We are seeking a dedicated and approachable Customer Service Advisor to support the wellbeing and development of students within our residential community. This position offers an excellent opportunity to develop leadership and organisational skills while fostering a positive living environment. The ideal candidate will possess strong communication abilities, a proactive attitude, and experience in teaching or mentoring. The Resident Advisor will serve as a role model, providing guidance, support, and conflict resolution within the residence halls.

Main duties will include:

Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.

Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels

Distributing post and managing student parcel pick-up system front-of-house and reception duties

Preparing written correspondence as requested by other members of the management team

Organising social events on site, monitoring social media and updating our social media streams

Receiving student payments

Assisting Scheme Manager in administrative actions required for all aspects of financial control including. Credit control, Reconciling staff expenses, Daily cash and card banking reconciliation Petty cash reconciliation, Updating booking system with payments received or further charges Invoice reconciliation and payment request

Ordering new office, cleaning and maintenance supplies

Preparing arrival packs for new residents

Publishing and distributing signage for notice boards around scheme Checking returned licence acceptances ensuring all relevant documents have been received

Perform room viewings for potential new residents Assisting the Scheme Manager with administrative tasks as required

Work with the marketing team to actively promote and explore new marketing avenues

Weekly, monthly room & kitchen inspections to ensure they are up to compliance standard.

Inspecting rooms from check out and in to ensure it is ready for the next stage.

Other Duties

Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends

Perform and document regular inspections of residents’ flats Monitoring social media and updating our social media streams

Receiving student payments

Preparing written correspondence as requested by other members of management team Publishing and distributing signage for notice boards around the scheme

Work with the marketing team to actively promote and explore new marketing avenues

Purchase Order request forms.

Lincolnshire Assets Limited reserves the right to alter the job description as applicable under advice.

Overview

We are seeking a dedicated Customer Service Advisor to join our dynamic team. This role involves engaging with clients, providing exceptional support, and ensuring customer satisfaction across various channels. The ideal candidate will possess strong communication skills, a keen eye for detail, and experience in financial services or related sectors. This position offers an excellent opportunity to develop your career within a professional environment committed to delivering outstanding service.

Responsibilities

Respond promptly and professionally to customer enquiries via phone, email, and live chat.

Provide accurate information regarding products and services, ensuring customer needs are met effectively.

Utilise CRM system to log interactions, update customer records, and track ongoing issues.

Analyse customer feedback and data to identify trends and suggest improvements to service delivery.

Assist customers with account management, including transactions, updates, and troubleshooting technical issues.

Collaborate with internal teams such as sales and technical support to resolve complex queries efficiently.

Maintain comprehensive knowledge of financial services products to offer relevant advice and support.

Uphold company standards of professionalism and confidentiality at all times.

Skills

Proven experience using Salesforce or similar CRM platforms.

Knowledge of financial services industry is highly desirable.

Excellent communication skills, both written and verbal, with the ability to convey information clearly and confidently.

Strong analysis skills to interpret data and customer feedback for continuous improvement.

Organised with the ability to manage multiple tasks efficiently under pressure.

Customer-focused mindset with a proactive approach to problem-solving.

Ability to work effectively both independently and as part of a team in a fast-paced environment. This role offers an engaging work environment where your skills will be valued and developed further within the financial services sector. We are committed to supporting our team members’ professional growth while delivering exceptional service to our clients.

Work Location: In person

PREVIOUS APPLICANTS NEED NOT TO APPLY

Job Types: Full-time, Permanent

Pay: £26,436.80 per year

Work Location: In person

Quick apply

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customer service representative jobs in bewdley, wor

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