Customer insights analyst Work, Jobs in Clifton, Bst (with Salaries)

External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Databases
- Analysis skills
- APIs
Quick apply
Data Analyst (Energy Analyst)- 26289
Enverus —Stonehouse
- Full-time
- Hybrid work
- Writing skills
- English
- Data entry
10d
Business Analyst, Commerce, Manager, Deloitte Digital
Deloitte —Bristol
- Hybrid work
- AI
- Leadership
Senior Statistical Officer
Government Statistical Service —Newport
- £43,644 a year
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- Doctoral degree
- Master's degree
- Analysis skills
14d
Asset Risk Data Analyst
Ayvens —Bristol
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Communication skills
- Free parking
- Annual leave
Digital Portfolio Analyst
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Full-time
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5d
Senior Risk Pricing Analyst
Somerset Bridge Group —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
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- Annual leave
- Referral programme
Quick apply
Supply Chain Information Analyst
Microchip Technology —Caldicot
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Consultant – Manager, Business Analyst (Agile Product Team), Defence & Security
Deloitte —Bristol
- Hybrid work
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Demand Planner
Meiyume (UK) Ltd —Trowbridge
- Up to £37,784 a year
- Full-time
- English
- Analysis skills
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
Senior Data Analyst
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Agile
- Annual leave
- Flexible schedule
3d
Private Banker (Bristol)
Arbuthnot Latham —Bristol
- Writing skills
- Business development
- Banking
Senior Product Manager
RAC —Bristol
- Hybrid work
- Management
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- Analysis skills
Systems Support Developer / Analyst (Microsoft Dynamics 365)
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- University
- Annual leave
Senior Pricing Analyst
Admiral —Cardiff
- Continuous improvement
- Mentoring
- Annual leave
Security Assurance Analyst
Zellis —Bristol
- Remote
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- Organisational skills
- AI
- Annual leave
Senior Data Scientist
Leidos —Bristol
- £61,500 - £78,800 a year
- Full-time
- Travel
- Mentoring
- Agile
- Annual leave
- Work from home
6d
Product Advisory, Commerce, Manager, Deloitte Digital
Deloitte —Bristol
- Hybrid work
- Mentoring
- AI
- Leadership
Team Leader
ALS —Trowbridge
- £29,366 a year
- Full-time
- Management
- Laboratory experience
- Continuous improvement
- Annual leave
- Employee discount
3h
Technology and Data Risk Analyst
LegalAndGeneral —Cardiff
- Full-time
- Data analysis skills
- Organisational skills
- Communication skills
- Employee discount
Quick apply
7d

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External Identity Support Analyst (Cardiff)

Kocho -
Cardiff

Quick apply

Job details

Full-time

Qualifications

Fiddler
Authentication
Technical troubleshooting
Incident management
Zero Trust Architecture (Architecture security)
User account provisioning
Databases
Analysis skills
IT permissions management
Technical writing
APIs
Application support
Communication skills
PowerShell scripting
PowerShell
Identity & access management

Full job description

(This role is Cardiff based)

About Kocho

Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater.

Our head office is in the heart of London’s West End and provides a comfortable working environment with flexible collaboration spaces that encourage our people to Become Greater with the aim to Do What’s Right. We now have offices in Cardiff and Cape Town which follow the style of our London space.

Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs, or lack thereof, marital status, disability or sexual orientation or any other protected characteristic. This is mindset aligns with our company values as we understand that we are Better Together.

Role Overview

The External Identity Support Analyst provides advanced (3rd‑line) technical support and expertise for external identity platforms and customer identity solutions. The role is essential to ensuring stable, secure, and high‑performing identity services across our Managed Solution Support portfolio.

Key Responsibilities

Provide 3rd‑line remote technical support for customer identity and access solutions within Managed Solution Support, focusing on external identity technologies (Entra ID, Entra External ID, Azure AD B2C, federation, SSO).
Maintain and improve the Configuration Management Database (CMDB) for supported services.
Support smooth transition of clients and projects into Managed Solution Support.
Contribute to the development and enhancement of Kocho’s identity service offerings.
Operate as a subject matter expert, offering expert advice and solutions to complex or bespoke identity challenges.
Influence clients to adopt best‑practice approaches for secure and scalable identity management.
Act as an advocate for clients when working with internal teams and Senior Management.
Maintain clear and accurate documentation, troubleshooting guides, and operational procedures.

Essential Skills & Experience

Strong troubleshooting abilities for complex and bespoke identity-integrated applications.
Ability to read and modify code in .NET and C#.
Experience with SQL and database management tools.
Solid working knowledge of PowerShell for automation and diagnostics.
Experience supporting enterprise-scale environments.
Understanding of federation and identity protocols:
- SAML 2.0
- OAuth 2.0
- OpenID Connect
- Token flows, claims, sessions
Experience in operational support roles within business environments.
Ability to work effectively in virtual, collaborative, and team-based settings.
Excellent communication skills with the ability to explain technical issues clearly to both technical and non‑technical audiences.
Strong analytical and problem‑solving ability.
Demonstrated learning agility and a willingness to adopt new identity technologies.
Understanding of security principles including least privilege, secure design, and common vulnerabilities.
Familiarity with:
- Authorization concepts (roles, permissions, app registrations, service principals)
- User and group lifecycle management (creation, modification, deletion, dynamic groups)
Knowledge of Conditional Access (CA) and Multi‑Factor Authentication (MFA).

Additional Beneficial Skills & Experience (Desirable)

Experience with operation and support of:
- Azure AD B2C / Entra External ID
- Microsoft Entra ID (formerly Azure AD)
- Azure DevOps
Relevant Microsoft certifications such as:
- SC‑300 (Identity & Access Administrator)
- SC‑900 / AZ‑900 fundamentals
Experience with Customer Identity & Access Management (CIAM) solutions or external identity lifecycle management.
Familiarity with API debugging and tooling (e.g., Fiddler, Postman, browser developer tools).
Knowledge of identity governance processes (access reviews, entitlement management, automated provisioning).
Experience with logging and monitoring tools such as Application Insights, Azure Monitor, Log Analytics.
Understanding of Zero Trust architecture and its application to external identity.
Experience participating in incident management, including P1/P2 handling, root cause analysis, and post‑incident reviews.

Quick apply

Refine Your Search

customer insights analyst jobs in clifton, bst

External Identity Support Analyst (Cardiff)

Data Analyst (Energy Analyst)- 26289

Business Analyst, Commerce, Manager, Deloitte Digital

Senior Statistical Officer

Asset Risk Data Analyst

Digital Portfolio Analyst

Senior Risk Pricing Analyst

Supply Chain Information Analyst

Consultant – Manager, Business Analyst (Agile Product Team), Defence & Security

Demand Planner

Senior Data Analyst

Private Banker (Bristol)

Senior Product Manager

Systems Support Developer / Analyst (Microsoft Dynamics 365)

Senior Pricing Analyst

Security Assurance Analyst

Senior Data Scientist

Product Advisory, Commerce, Manager, Deloitte Digital

Team Leader

Technology and Data Risk Analyst

I want to receive the latest job alerts for customer insights analyst in clifton, bst

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