Analytics and insight manager Work, Jobs in West Bromwich, Wmd (with Salaries)

Client Service Delivery, Sr Manager
Accenture —Birmingham
- Full-time
- AI
- Analytics
Senior Portfolio Manager
Turner & Townsend —Birmingham
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
Quick apply
4d
Assistant Product Manager Unsecured Lending
HSBC Global Services Limited —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analytics
17h
Senior Management Accountant
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Analytics
- Employee discount
Senior Sales Executive - UKI
Perk —Birmingham
- Full-time
- Bar
- Public speaking
- English
- Relocation assistance
- Annual leave
Modern Workplace - Digital Experience Lead
NTT Ltd —Birmingham
- Communication skills
Assistant Manager, Data Product Specialist, Global
Deloitte —Birmingham
- Hybrid work
- Bachelor's degree
- No degree
- Agile
Commercial Analytics Manager- Jockey Club Experiences
Levy —Birmingham
- £50,000 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Informatics Development Manager
Birmingham Women's and Children's NHS Foundation Trust —Birmingham
- £66,582 - £77,368 a year
- Full-time
- Epic
14d
Project Controls Manager / Senior Project Controls Manager
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Continuous improvement
- Contracts
- Communication skills
Manager - Procurement Transformation
KPMG —Birmingham
- Part-time
- Master's degree
- Business development
- Team management
Smart Buildings Product Marketing Manager
MITSUBISHI ELECTRIC ICONICS DIGITAL SOLUTIONS UK —Dudley
- £45,000 - £60,000 a year
- Full-time
- Marketing
- Bachelor's degree
- Travel
Quick apply
PLANNING MANAGER - AI OPTIMISATION
Laing O'Rourke —Birmingham
- Analysis skills
- Construction experience
- AI
Network Finance Business Partner
DPD Group UK —Smethwick
- £49,993.85 a year
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Free parking
Quick apply
PPC Executive
Iconic —Wolverhampton
- Full-time
- Data analysis skills
- Analysis skills
- In-person
Quick apply
7d
Data Products Manager
CV Europe —Solihull
- Full-time
- SQL
- Analysis skills
- Bachelor's degree
- Free parking
- Flexitime
Quick apply
Customer Claims Specialist
Allianz —Birmingham
- £24,000 - £30,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Commercial Finance Analyst (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- Analysis skills
- Analytics
- Annual leave
Quick apply
7d
Social Media Manager & Content Creator
Capital Tuition Group Birmingham —Birmingham
- £15 - £25 an hour
- Part-time
- Hybrid work
- Social media management
- School
Quick apply
4d
Account Manager, CoStar - East Midlands & East of England
CoStar Group —Birmingham
- Full-time
- No degree
- Organisational skills
- Communication skills
- Annual leave

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analytics and insight manager jobs near west bromwich, wmd

Client Service Delivery, Sr Manager

Accenture -
Birmingham

Apply Now

Job details

Full-time

Qualifications

Cloud infrastructure
Stakeholder collaboration
Client engagement
Stakeholder liaison
IT service management
Continuous improvement cycles oversight
Splunk
New Relic
Risk management
ServiceNow
Multidisciplinary collaboration
AI
Analytics

Full job description

Job Title: Client Service Delivery, Sr Manager

Location: West Midlands (Birmingham)
Salary: Competitive
Career Level: CL6

Please note:

Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

Company Overview

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services..

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.

Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a Team

You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients.

Operating from our Birmingham UK office, the team focuses on delivering high-quality, SLA-driven services enhanced through AIOps, automation, and data-driven insights.

This is an opportunity to work in a dynamic, collaborative environment with access to continuous learning, cutting-edge technologies, and a global network of experts.

Key Responsibilities

Service Delivery Management

Own full lifecycle service delivery across infrastructure and cloud environments, ensuring alignment to SLAs, KPIs, scope, and cost.

Leverage AIOps and observability tools (e.g. Dynatrace, Datadog, New Relic, Elastic) to proactively monitor service health and performance.

Utilise predictive alerting and anomaly detection to prevent incidents and optimise delivery priorities.

Coordinate across internal teams, vendors, and stakeholders to ensure seamless delivery.

Client Communication

Act as the primary point of contact for service delivery, building strong, trusted client relationships.

Translate technical insights into clear business value, highlighting outcomes such as improved reliability and reduced Mean Time To Recover (MTTR).

Communicate the impact of AI-driven service management and demonstrate the value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence.

Service Improvement

Analyse service metrics and trends to identify opportunities for continuous improvement.

Embed incident learnings into automation workflows and prevention models.

Use AIOps insights to improve service availability, performance, and reliability.

Drive optimisation through data-led decision-making and proactive operations.

Documentation and Reporting

Establish and lead governance forums, service reviews, and performance discussions.

Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru.

Ensure transparency and governance in AI usage within service delivery.

Team Collaboration

Work closely with cross-functional teams including IT, DevOps, and business units.

Promote adoption of AIOps and automation tools across operational teams.

Encourage skills development in data-driven and AI-assisted service management.

Foster collaboration and knowledge sharing to drive service excellence.

Risk Management

Act as escalation lead for major incidents, service risks, and client concerns, including participation in on-call rotations.

Use event correlation and root cause analysis tools such as Moogsoft, BigPanda, and Splunk IT Service Intelligence to accelerate resolution.

Proactively identify and mitigate risks using data-driven insights.

Compliance

Ensure adherence to client data protection, security, and regulatory requirements.

Govern access to operational data used within AIOps and monitoring platforms.

Support audits and assurance activities related to AI-enabled service delivery.

Automation & Tooling

Implement and optimise AIOps and automation capabilities to enable proactive and self-healing operations.

Drive intelligent alerting, event correlation, and automated remediation.

Leverage AI-driven dashboards for performance, cost, and efficiency insights (e.g. within ServiceNow or Datadog).

Support business cases for AIOps and automation investment.

Ideally, you’ll have:

Experience in Service Delivery within infrastructure and cloud environments

Strong understanding of IT Managed Services frameworks

Hands-on experience with AIOps tools such as Dynatrace and ServiceNow

Familiarity with observability tools (e.g. Datadog, New Relic, Elastic)

Knowledge of event analytics tools such as Splunk IT Service Intelligence and Moogsoft

Experience in stakeholder and client management

Financial management, cost optimisation, and business case development experience

Understanding of data protection, compliance, and security controls

About Accenture

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

#LI-EU

Set yourself apart:

You will have a culture of learning and completing relevant training and certifications.
Experience in Agile Delivery, Project management, DevOps, FinOps.
Know how to manage customer expectations with customer-facing experience.
Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k,
Experience with AI Ops tools, frameworks, and implementation strategies.
Knowledge of AI-enabled automation and monitoring solutions.
Awareness of Site Reliability Engineering principles and practices.

Apply Now

Refine Your Search

analytics and insight manager jobs in west bromwich, wmd

Client Service Delivery, Sr Manager

Senior Portfolio Manager

Assistant Product Manager Unsecured Lending

Senior Management Accountant

Senior Sales Executive - UKI

Modern Workplace - Digital Experience Lead

Assistant Manager, Data Product Specialist, Global

Commercial Analytics Manager- Jockey Club Experiences

Informatics Development Manager

Project Controls Manager / Senior Project Controls Manager

Manager - Procurement Transformation

Smart Buildings Product Marketing Manager

PLANNING MANAGER - AI OPTIMISATION

Network Finance Business Partner

PPC Executive

Data Products Manager

Customer Claims Specialist

Commercial Finance Analyst (UK Remote)

Social Media Manager & Content Creator

Account Manager, CoStar - East Midlands & East of England

I want to receive the latest job alerts for analytics and insight manager in west bromwich, wmd

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