Customer service representative Work, Jobs in Wetherby Ls22 (with Salaries)

Customer Service Team Leader
Sonex Financial —City and Borough of Leeds
- £30,000 - £35,000 a year
- Full-time
- Computer literacy
- Continuous improvement
- Mentoring
Quick apply
13d
Call Centre Agent
Fortrea —Leeds
- Full-time
- Computer literacy
- Data entry
- Communication skills
- Employee discount
4d
Customer Service Team Leader
DUSK —Leeds
- Full-time
- Continuous improvement
- Mentoring
- In-person
- Employee discount
Quick apply
11d
Admin/Customer Service Assistant
Walton Group Catering —York
- £24,500 - £25,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
Quick apply
6d
One Stop - Customer Service Assistant
One Stop —Harrogate
- £12.81 an hour
- Full-time
5d
Customer Service Representative
CCL Computers —Bradford
- Full-time
- Continuous improvement
- Time management
Customer Services Advisor
ACCENT housing —Bradford
- £14 an hour
- Full-time
- Hybrid work
- CRM software
Quick apply
16h
Customer Service Assistant
NADZ SERVICES LTD —Woodfield
- From £12.71 an hour
- Temporary
- Customer service
- Cleaning
- In-person
Quick apply
12d
Customer Service Assistant
Subway —Woodfield
- £25,420 a year
- Part-time
- Customer service
- Cleaning
- In-person
Quick apply
12d
Customer Service Coordinator
thebigword —Leeds
- £24,851.23 a year
- Full-time
Quick apply
3d
Customer Service Assistant (Bradford)
Grand Central Railway Company Limited —Bradford
- £24,479 - £28,332 a year
- Day shift
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
3d
Customer Service Representative
Conduent Public Sector UK Limited —Leeds
- £24,784.50 - £25,272.00 a year
- Full-time
- Communication skills
- Annual leave
10d
Customer Services Team Leader
DRiV —Bradford
- English
- Team management
- Travel
Customer Service Assistant
Wickes —Pontefract
- £8.82 - £12.71 an hour
- Full-time
- Annual leave
- Employee discount
Customer Service Advisor
JCT600 —York
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
Customer Experience Representative - Part-time
CloudClevr —Wakefield
- Part-time
- Mentoring
- Organisational skills
Customer Service Representative
Chillblast Limited —Bradford
- £24,784.56 a year
- Microsoft Word
- Continuous improvement
- In-person
Quick apply
6d
Customer Service Advisor
EPE International Limited —Bradford
- Full-time
- Computer literacy
- English
- Data entry
Quick apply
5d
Order Entry & Customer Service Advisor (f/m/d)
Edmund Optics —York
- CRM software
- Computer literacy
- English
- Gym membership
Customer Service Representative
Yorkshire Building Society —Bradford
- From £24,500 a year
- Full-time
- Hybrid work
- Agile
- Communication skills
10d

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Customer Service Team Leader

Sonex Financial -
City and Borough of Leeds

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
13 days ago

Qualifications

Computer literacy
Mentoring junior staff
Internal department liaison
Performance management
Change management
Continuous improvement
Mentoring
Customer support
Professional development mentoring
Customer interaction
Training & development
Business coaching
Leadership
Team motivation leadership
Communication skills
Time management

Full job description

Role: Customer Service Team Leader

Location: Leeds LS1 – Wellington Street (FT in the office for the first 6 months)

Salary: £30k - £35k plus 15% bonus

Job Purpose

As a Customer Service Team Leader at Lantern Group, you will lead, motivate, and develop a team of customer service representatives supporting the Sonex Financial campaigns. You will ensure customers receive excellent service and appropriate financial solutions while driving high performance, compliance, and customer satisfaction.

Reporting to the Operations Manager, you will coach and support your team through performance management, SMART goal setting, and personal development plans. You will monitor KPIs, identify training needs, manage attendance and wellbeing in line with company policies, and work collaboratively with colleagues to drive continuous improvement.

The ideal candidate will be a strong communicator with proven leadership experience, a track record of delivering targets, and the resilience and adaptability needed to maintain high standards and outstanding customer outcomes.

Working Pattern

Shift rotation (3-week cycle):

Week 1: 08:00 – 16:00

Week 2: 09:00 – 17:00

Week 3: 10:00 – 18:00

Role Accountabilities

Lead, motivate, and coach customer service representatives to achieve KPIs, SLAs, and quality standards while delivering fair customer outcomes.
Monitor individual and team performance, addressing underperformance promptly through coaching, feedback, and development plans.
Conduct regular 1:1 meetings, performance reviews, and balanced scorecard assessments to support continuous improvement and capability development.
Identify training needs and provide effective mentoring, coaching, and support to enhance skills, knowledge, and performance.
Communicate company updates, objectives, and key messages clearly and consistently, gathering and sharing feedback where appropriate
Ensure compliance with company policies, procedures, regulatory requirements, and Consumer Duty principles
Manage team attendance, wellbeing, and performance in line with HR policies and best practice
Support representatives with complex customer queries and escalations, working with relevant departments to achieve positive resolutions
Handle and record escalated customer contacts in line with service standards and regulatory requirements
Promote a customer-first culture that prioritises fairness, transparency, and sustainable customer outcomes
Encourage accountability, risk awareness, and root cause analysis to support operational effectiveness and continuous improvement
Work collaboratively with managers and colleagues to optimise resources, manage workloads, and deliver business objectives
Support the implementation of change initiatives, process improvements, and best practices across the operation
Foster an inclusive, supportive, and high-performing team environment where employees feel valued and engaged
Lead by example, demonstrating Lantern Group values, behaviours, and professional standards at all times
Maintain required training, product knowledge, and competency standards for yourself and your team
Take responsibility for risk and compliance within your area of responsibility
Complete additional duties as required, including audits, reporting, projects, interviews, team communications, and incentive initiatives

What We’re looking for

A minimum of 1 year experience in a people management or supervisory role
Worked within a regulated environment
Computer literate with knowledge of Excel, Word, Teams and Outlook
Strong verbal and written communication skills
Good organisational, time management and accuracy skills
Ability to work under time constraints and meet deadlines
Ability to develop employees through motivation, leadership, coaching and training
Ability to comply with organisation policies and procedures
Ability to effectively work with a variety of people from diverse backgrounds
Problem solving and decision making
Ability to make, fair, consistent and objective judgments
Ability to work under pressure and make decisions

Why Join Lantern

Competitive salary with 15% bonus
25 days holiday (increasing with service) plus BH
Option to buy additional holiday
Great socials
supportive team environment
opportunities for development

At Lantern, we’re a market leading specialist Debt Purchaser and Service Provider with a focus on customers who need a truly human touch. We’re known for our empathetic and bespoke approach to all types of communications with our customers.

Over the past 17 years, we’ve built a solid reputation we’re proud of and we’ve got a cabinet bursting with awards including Investors in Customer and Investors in People GOLD.

Quick apply

Refine Your Search

customer service representative jobs in wetherby ls22

Customer Service Team Leader

Call Centre Agent

Customer Service Team Leader

Admin/Customer Service Assistant

One Stop - Customer Service Assistant

Customer Service Representative

Customer Services Advisor

Customer Service Assistant

Customer Service Assistant

Customer Service Coordinator

Customer Service Assistant (Bradford)

Customer Service Representative

Customer Services Team Leader

Customer Service Assistant

Customer Service Advisor

Customer Experience Representative - Part-time

Customer Service Representative

Customer Service Advisor

Order Entry & Customer Service Advisor (f/m/d)

Customer Service Representative

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