Service administrator Work, Jobs in Hartlepool, Dur (with Salaries)

Customer Service Assistant (Apprenticeship)
Department for Education —Darlington
- £29,015 a year
- Part-time
- Data analysis skills
- English
- Presentation skills
11d
Site Operative
Augean —Middlesbrough
- £30,000 - £31,310 a year
- Full-time
- Computer literacy
- Forklift
- Computer skills
- Referral programme
Quick apply
6d
Administrator
Stroma Building Control —Durham
- Up to £24,455 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Annual leave
- Employee discount
Quick apply
Administration Officer
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust —Sunderland
- £25,760 - £27,476 a year
- Full-time
- Hospital
- Microsoft Office
- Administrative experience
6d
Home Administrator
Akari Care —Stockton-on-Tees
- £13.75 an hour
- Full-time
- Administrative experience
- Human resources
- Marketing
- Annual leave
- Flexible schedule
Quick apply
1d
Maintenance Planning Administrator
Northgate Vehicle Hire —Darlington
- £24,854 a year
- Monday to Friday
- Hybrid work
- Customer service
- Organisational skills
- Computer skills
- Annual leave
- Employee discount
Quick apply
4d
Purchase Ledger Administrator
Bannatyne —Darlington
- Communication skills
- Annual leave
- Employee assistance programme
Administrator - Construction & Engineering Department(Part Time)
Middlesbrough College —Middlesbrough
- £9,940.14 - £9,988.54 a year
- Call to connect
- Word processing
- Computer literacy
- Writing skills
- Annual leave
- Employee assistance programme
Senior Pensions Administrator
XPS Pensions Group —Middlesbrough
- Full-time
- Microsoft Word
- Computer literacy
- Mentoring
- Employee discount
- Referral programme
Care Assistant Nights Laurel Gardens
Dale Care —Hartlepool
- £12.72 an hour
- Weekends only
- Communication skills
- Paid training
- Annual leave
Quick apply
Financial Administrator (Darlington)
Perspective Financial Group —Darlington
- Monday to Friday
- Computer skills
- Communication skills
- Referral programme
14d
Income/Finance Administrator
Falcon Housing Association —Seaham
- £24,178.22 a year
- Full-time
- Administrative experience
- Data entry
- Organisational skills
Quick apply
5d
Admin Apprentice
Durham University —Durham
- £24,752 - £25,025 a year
- Computer literacy
- Master's degree
- University
- Annual leave
- Employee assistance programme
14d
Pensions Administrator
Broadstone Corporate Benefits Limited —Darlington
- Full-time
- Continuous improvement
- Communication skills
- Health & wellbeing programme
- Employee discount
Payroll Administrator
Optimal Accountancy —South Shields
- £12.71 - £14.00 an hour
- Temporary
- Organisational skills
- In-person
- Communication skills
- Free parking
- Flexible schedule
Quick apply
1d
Senior Pensions Administrator
Broadstone Corporate Benefits Limited —Darlington
- Full-time
- Continuous improvement
- Communication skills
- Health & wellbeing programme
- Employee discount
Reporting Administrator
Chemtech Environmental —Durham
- £25,000 a year
- Full-time
- Computer literacy
- Data entry
- Communication skills
- Free parking
- Annual leave
Quick apply
10d
Human Resources Coordinator
Northern Gas and Power —Gateshead
- £26,500 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Recruiting
- Organisational skills
- Employee discount
Quick apply
4d
Financial Administration
Verve —Darlington
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Financial services
- Employee discount
Clinical Team Administrator
Tees, Esk and Wear Valleys NHS Trust —Durham
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
12d

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Customer Service Assistant (Apprenticeship)

Department for Education -
Darlington

Apply Now

Job details

Part-time | Full-time
£29,015 a year
11 days ago

Benefits

Company pension
Childcare

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Data analysis skills
English
Presentation skills
Customer support
Business
Communication skills

Full job description

Details

Reference number

473911

Salary

£29,015

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Officer

Contract type

Permanent
Apprenticeship

Business area

Digital and Infrastructure Customer Service Enterprise Operations

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Darlington, North East England, DL1 5QE

About the job

Job summary

To provide efficient, customer focused Service Desk support service to data providers and partners which conforms to Departmental and data Operations standards and procedures. To ensure all Data Operations performance indicators, service level agreements, security standards and responsibilities under Data Protection Act 2018 and GDPR are met. To collect and process complex survey returns, analysing origins of errors in returned data. Contacting relevant data providers to explain problems and obtain corrective information. This must be completed according to Data Operations procedures and quality standards, in order to ensure the delivery of datasets to the quality and timescales specified by internal customers in their requirements.

Job description

https://youtu.be/rVaPVTGV3oA

Job Responsibilities:

Responsible for interacting with external customers (local authorities and schools).
Performing tasks such as taking calls, making telephone calls (at peak times this can be extremely high volumes) dealing with Service Request Forms (SR Forms) from external customers and trying to resolve their queries, escalating any issues to their manager.
To provide efficient, customer focused Service Desk support service to data providers.
To collect and process complex survey returns, analysing origins of errors in returned data. Contacting relevant data providers to explain problems and obtain corrective information. This must be completed according to Data Operations procedures and quality standards, in order to ensure the delivery of datasets to the quality and timescales specified by internal customers in their requirements.
To provide support to additional (temporary) administrative staff brought in to manage peaks in periods of operational activity. Ability to work flexibly due to the nature of the work on the Service Desk.

Apprenticeship

Business administrator / Skills England

As this role includes completion of the Business Administrator Apprenticeship (Level 3) please check the eligibility requirements below using the apprenticeship standard: Business administrator / Skills England

You must have lived in the UK for 3 years prior to apprenticeship start date and not be undertaking another apprenticeship at the same time.
You must not already have a substantial amount of the skills and knowledge that is covered in the contents of the apprenticeship standard.
You must not have already worked in a similar role, or your previous learning, and/or work experience covers the contents (Knowledge, Skills, and Behaviours) of the apprenticeship standard.
Please do not apply if:
You already have all the skills and knowledge that is covered in the contents of the apprenticeship standard.
You have already worked in a similar role, or your previous learning, and/or work experience covers the contents (Knowledge, Skills, and Behaviours) of the apprenticeship standard.
You have a degree (or equivalent) in business administration.

At the enrolment stage, the individual's eligibility will be checked by the training provider.

Person specification

Essential Criteria:

Excellent customer service skills and a desire to go above and beyond to assist our customers.
Excellent communication skills, both oral and written, tailoring all communications to suit the audience.
Ability to work at pace and prioritise and manage a varied caseload.
Ability to understand and analyse data.

Desirable Criteria:

Knowledge of MicroSoft CRM/COLLECT.

Desirable criteria will only be assessed at interview, in the event of a tie break situation, to make an informed decision.

Languages

English language

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and Influencing
Seeing the Big Picture
Managing a Quality Service
Delivering at Pace

Benefits

Alongside your salary of £29,015, Department for Education contributes £8,405 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Applicants currently holding a permanent post in the Civil Service should note that, if successful, their salary on appointment would be determined by the Departments transfer / promotion policies.

As a member of the DfE, you will be entitled to join the highly competitive Civil Service Pension Scheme, which many experts agree is one of the most generous in the UK.

You will have 25 days leave, increasing by 1 day every year to a maximum of 30 days after five years service. In addition, all staff receive the Kings Birthday privilege holiday and 8 days bank and public holidays.

We offer flexible working arrangements, such as job sharing, term-time working, flexi-time and compressed hours.

Most DfE employees will be working a hybrid pattern, spending at least 60% of their time in an office or work setting. Changes to these working arrangements are available in exceptional circumstances but must be agreed with the line manager and in line with the requirements of the role.

Travel to your primary office location will not be paid for by DfE, but costs for travel to an office which is not your main location will be covered.

As an organisation, which exists to support education and lifelong learning, we offer our staff excellent professional development opportunities.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

Application

To apply for this role, you will be required to provide a Statement of Suitability.

Your Statement of Suitability (max 500 words) should demonstrate how your experience meets the essential criteria listed above.

Sift

We will use your Statement to assess your suitability for the role against the essential criteria listed in the person specification section above.

To confirm, the maximum word count for the statement of suitability is 500. Please adhere to this limit as anything over 500 words will not be taken into account.

In the event of a large number of applications, we will sift on "Ability to understand and analyse data" only.

More guidance on personal statements can be found here completing your application.

Interview

At interview you will be asked questions around the behaviours listed in the advert.

We will also ask you some strength-based questions.

For more information on the selection process, including guidance on how to write a personal statement, answer behaviour and strength-based interview questions, and the STAR approach click here: Top tips for acing the application.

Sift and interview dates to be confirmed.

Other Information

Interviews may be via Microsoft teams or face to face; the vacancy manager will confirm prior to the Interview.

In your application, please dont include personal information that identifies you.

This means we can recruit based on your knowledge and skills, and not background, gender or ethnicity - it's called name blind recruitment .

Please ensure that you remove from your application, all references to your:

name/title
educational institutions
age
gender
email address
postal address
phone number
nationality/immigration status

We reserve the right to raise the minimum pass mark in the event of a high volume or strong field of candidates.

Please be aware that this role can only be worked in the UK from the location options provided and not from overseas.

The government is committed to supporting apprenticeships, enabling people to learn and progress in a role whilst earning. We want to monitor the number of people who have completed apprenticeships who are now applying to progress further in their career and are asking this question to all candidates, on all vacancies. You will be asked a question as part of the application process about any previous apprenticeships you have completed. Your response to this question will not affect your application and it is not a requirement of the role to have completed a previous apprenticeship.

If successful and transferring from another Government Department a criminal record check maybe carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Department of Education of your intention by emailing [email protected] stating the job reference number in the subject heading.

Department for Education do not cover the cost of travel to your interview/assessment unless otherwise stated.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Candidates will be posted in merit order based upon location preference. Where more than one location is advertised you will be asked to state your preferred location.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.

Terms and conditions of candidates transferring from ALBs and NDPBs

Bodies that are not accredited by the Civil Service Commission and are not able to advertise at Across Government on Civil Service jobs will be treated as external new starters and will come into DfE on modernised terms and conditions with a salary at the band minimum.

Bodies that are accredited by the Civil Service Commission but do not have civil service status will be offered modernised terms and will not have continuous service recognised for leave or sickness benefits. Salaries should be offered at band minimum, but there is some flexibility where this would cause a detriment to the individual.

Bodies that are accredited by the Civil Service Commission and do have Civil Service status will be treated as OGD transfers. Staff appointed on lateral transfer will move on to pre-modernised DfE terms (unless they were on modernised terms in their previous organisation). Staff appointed on promotion will move on to modernised DfE terms. Staff will transfer over on their existing salary (on lateral transfer) and any pay above the DfE pay band maximum will be paid as a mark time allowance. Staff moving on promotion will have their salaries calculated using the principles set out in the attached OGD transfer supplementary information.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should:

Contact Department of Education via [email protected] soon as possible before the closing date to discuss your needs.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

Please refer to the attached Reasonable Adjustments Guide 05_2025 accessible version at the bottom of the advert, for further information.

Childcare Vouchers

Any move to Department for Education (DfE) will mean you will no longer be able to carry on claiming childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Paul White
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

The Department for Educations recruitment processes are underpinned by the Civil Service Commissioners Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via [email protected]. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Languages

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information