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Customer Experience and Digital Assistant - 4 months FTC

Tarren Production Ltd -
Cheltenham

Quick apply

Job details

Temporary
£25,500 a year
1 day ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Social media post scheduling
Microsoft Office Suite
Organisational skills
MailChimp
Customer support
Customer interaction
Communication skills
Marketing

Full job description

We’re seeking a highly motivated and organised team member to join as our Customer Experience and Digital Assistant, primarily for Winter Glow.

About us: With over 60 years combined experience, our festival & events team have the know how, flair and skill to deliver events to remember.

We offer a wide range of events solutions:

Full Events & Festival Management and Production
White label Production Support into Event, Media and Creative Agencies
Design & Build Services for Experiential and Brand Activation Events
Seasonal in-house events programme
Event Furniture Hire

About Winter Glow: Winter Glow’s the region's largest multi-attraction event based at the Three Counties Showground, Malvern. With the Illuminated Light Trail, Ice Skating, UV Glow Crazy Golf and Father Christmas Experience thousands of visitors attend each year to experience the festive magic.

What do we want?

We are looking for an enthusiastic, hard-working team member to work as a Customer Experience and Digital Assistant and make this varied and dynamic role their own. With your ability to plan, organise and prioritise workloads, you will ensure the timely fulfilment through your excellent communication and listening skills of all customer service enquiries and support and assist the team to help across all areas of the business.

Duties will include, but are not exclusive to:

Customer service:

Delivering, high-quality, effective and conscientious customer service & ticket enquiries via email, phone and social platforms
Processing bookings from schools, corporates, private hire and large groups
Managing the on-site lost property process

Ticketing:

Processing applications for our complimentary carer ticket pass scheme
Use the back office of our ticketing platform to process influencer requests, solve customer queries and customer processes should the event have to close due to bad weather/unforeseen circumstances

Marketing:

Assisting our Digital Marketing Manager with creation of social media content, scheduling and support with Mailchimp planning and execution

Admin support:

Managing & maintaining general enquires received in the office across all areas of the business both via email and phone
Fulfilling Christmas Eve Box orders and managing customer collections on site
Ad hoc creation of paperwork and templates, event passes, databases, sending invoices and reconciling receipts

We think you’ll be a great fit if you:

Ideal:

You have a minimum of 1 years’ experience within the events / customer service / retail industry

Essential:

Have effective and personable customer service skills
Have resilience to navigate difficult customer queries in a tactful and professional approach
Have strong communication and organisational skills, plus excellent attention to detail
Can prioritise your workload and manage your time effectively
Can work well independently and within a team
Aren’t afraid to hit the ground running and have a knack for mucking in across the team and business where needed
Can use a Mac to a high standard, including Word, Excel and PowerPoint
Excel at taking responsibility for the ownership of tasks
Come with a positive attitude, and plenty of initiative

The Important Bit:

Location: Based in our HQ in Bentham, Cheltenham. You will also need to be on location at events where necessary, and this role involve some evening and weekend hours during Winter Glow in November & December.
Reports to: Project Manager
Contract: October – January, 40 hours per week
Start Date: October 2026
Salary: £25,500 pro rata

Applying & Hiring Process:

Applications to be received by 17:00 on Monday 31 September (We may appoint early if the right candidate is found)
Please send a CV, covering letter detailing why you think you are suitable for this role and two references** by email to [email protected] with your name and “Customer Experience and Digital Assistant” in the subject field

**All references will be taken at interview stage, please notify us if any are sensitive.

__________________________________________

Pay: £25,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

ticketing assistant jobs

Customer Experience and Digital Assistant - 4 months FTC

Customer Relations Associate UK/EUR

Procurement Assistant

Customer Service Assistant - Pier Crew

Assistant, Music

IT Support Assistant

Ticketing Operations Supervisor

Trust & Safety Specialist I

Superstore Assistant (Casual)

Area Supervisor- Luton

IT Assistant

Box Office Assistant

Flights Assistant

Member of Technical Staff - IT Engineering

Assistant Accountant

Event Support Assistant

Digital Operations Coordinator EMEA

Senior Events Assistant

Senior Events Assistant

Corporate Reporting Assistant – 15 month FTC

I want to receive the latest job alerts for ticketing assistant

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