Information technology Work, Jobs in Northampton (with Salaries)

Customer Service Desk Co-ordinator
Axis Automatic Entrance Systems —Northampton
- Full-time
Catering System Liaison Officer IT 餐飲系統聯絡與維護官
CoreMind Intelligence —Milton Keynes
- £30,000 - £48,000 a year
- Full-time
- English
- IT
- In-person
- Free parking
Quick apply
Senior IT Technician
Hanwell Fields Community School —Banbury
- £35,000 - £40,000 a year
- Communication skills
- School
- Annual leave
- Referral programme
8d
Coalition Support Service Desk Technician
General Dynamics Information Technology —Molesworth
- £29.52 - £31.51 an hour
- Weekend availability
- Remote
- Computer literacy
- Bachelor's degree
- Travel
IT Business Analyst
Rehoboth Properties Limited —Milton Keynes
- £55,000 - £56,000 a year
- CRM software
- Computer Science
- Engineering
Quick apply
12d
Mobile Master Technician – Diagnostic & Technical Support
IN‘n’OUT Autocentres —Northampton
- Full-time
- Travel
- Automotive diagnostics
- Free parking
- Employee discount
Stock and Systems Administrator Nights | Northampton
GXO Logistics —Northampton
- £26,500 a year
- Full-time
- Warehouse experience
- Annual leave
- Employee assistance programme
Head of IT Operations
NewCold —Corby
- Hybrid work
- Management
- Travel
- Training & development
- Free parking
- Annual leave
14d
IT Service Manager
XPO Logistics —Crick
- £50,000 - £65,000 a year
- Project management
- Team management
- Budgeting
Quick apply
12d
IT Services Manager
Elizabeth Woodville School —Milton Keynes
- £33,699 - £37,280 a year
- Full-time
- Travel
- Computer networking
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
4d
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Team management
- Leadership
- Communication skills
Quick apply
Technical Support Technician (Office-Based)
Natus Sensory —Bicester
- Full-time
- Computer literacy
- Quality control
- Computer skills
- Free parking
Senior IT Security Analyst
Lumentum —Towcester
- Full-time
- Mentoring
- Scripting
IT Support Engineer - Modern Workplace
Haas F1 Team —Banbury
- Weekend availability
- Bachelor's degree
- Continuous improvement
- Travel
Quick apply
8d
Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Word
- Communication skills
Event IT Communications Engineer
Cadillac Formula 1® Team —Silverstone
- Azure
- Travel
- Communication skills
- Annual leave
Quick apply
11d
Senior IT Support Engineer - On-site Services
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- English
- Continuous improvement
- In-person
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Communication skills
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Team management
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Rota and Clinical Systems Administrator
The Swan Practice —Buckingham
- Full-time
- Administrative experience
- Health & wellbeing programme
- Employee discount
Quick apply
4d

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Customer Service Desk Co-ordinator

Axis Automatic Entrance Systems
Northampton

Apply Now

Job details

Permanent | Full-time

Qualifications

Resource allocation planning
Stakeholder liaison
Process improvement
Internal department liaison
Customer support
Customer interaction
Rota coordination

Full job description

Job Title: Customer Service Desk Co-ordinator

Full-time/Permanent Contract

Job Location: Northampton, Northamptonshire

Salary: Subject to experience

Required experience: Minimum of 1 year Customer Service experience

About Us

This is a pivotal role within the company where the successful candidate will join a small team of co-ordinators to take responsibility for customer enquiries and the deployment of a team of engineers. The day-to-day activities include (but are not limited to) the following:

Handle all incoming customer enquiries from the initial communication through to resolution and provide updates at all stages of the request to ensure we are offering the highest level of service achievable.
To update Customer portals ensuring that Service Levels and Key Performance Indicators are met.
Liaising with other departments within the business to ensure that Project and Installation work is scheduled in effectively and efficiently to maximise productivity.
Understands the meaning and value of Customer Service and why it is important to the success of the company.
Ability to deliver a message clearly and provide all the correct information without being prompted or chased.
Work with a bespoke IT system that incorporates an electronic engineer’s diary.
Ensure that all relevant information for a job is captured on the system in a clear and concise manner and passed over to the relevant engineer.
Ability to be assertive and use initiative when issues do arise and use your extensive customer service knowledge to enhance the customer experience.
Ability to ensure that works are balanced with resources and that engineers are allocated sufficient workload in line with expected daily targets.
To seek new and improved working methods that can further streamline the department and provide sales opportunities.
Record and pass on any sales leads to the relevant Salesperson in a timely manner so that we can exceed our customers’ expectations on response times.
Produce schedules for customers detailing where and when we will attend site to carry out contractual servicing works.
To Issue, book in and send work out to the engineer on a daily basis.
To chase for outstanding worksheets and process worksheets for invoicing.
To be included in quoting for Small-works quotation following callouts.
Understands the importance of procuring new/existing Preventative Maintenance Agreements and their value to the company and clients.
To adhere to all company policies and procedures at all times.
Prepare and submit accurate invoicing details to the Accounts Department to enable billing to take place in an efficient manner.

Please submit your job application form and/or CV to [email protected]

Strictly No Agencies

Customer Service Co-ordinator 2026
13th May 2026

Axis Application For Employment v1
13th May 2026

Apply Now

Refine Your Search

information technology jobs in northampton

Customer Service Desk Co-ordinator

Catering System Liaison Officer IT 餐飲系統聯絡與維護官

Senior IT Technician

Coalition Support Service Desk Technician

IT Business Analyst

Mobile Master Technician – Diagnostic & Technical Support

Stock and Systems Administrator Nights | Northampton

Head of IT Operations

IT Service Manager

IT Services Manager

IT Support Manager

Technical Support Technician (Office-Based)

Senior IT Security Analyst

IT Support Engineer - Modern Workplace

Helpdesk Agent (Full Time Office Working inc weekends)

Event IT Communications Engineer

Senior IT Support Engineer - On-site Services

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

Technical Support Team Lead

Rota and Clinical Systems Administrator

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