Liaison Work, Jobs in Wadhurst, Esx (with Salaries)

Field Service Support Engineer
Pion Inc —Forest Row
- £32,000 - £37,000 a year
- Full-time
- CRM software
- Up to 50% travel
- Engineering
- Life insurance
- Sick pay
Quick apply
Forestry Technician
Plumpton College —Lewes
- Up to £29,762 a year
- Communication skills
- Free parking
- Annual leave
Motor Vehicle Image Engineer
1st Central —Haywards Heath
- £31,500 - £33,000 a year
- Computer literacy
- Computer skills
- Communication skills
Operations Assistant Apprentice - The Beacon, Eastbourne
Savills Management Resources —Eastbourne
- £26,500 a year
- Computer literacy
- Data entry
- Organisational skills
1d
Head of Global Procurement
Driscoll's, Inc. —Maidstone
- £305,000 - £380,000 a year
- Spanish
- English
- Master's degree
- Profit sharing
- Annual leave
Quick apply
Principal Functional Consultant
Avalara —Brighton
- Remote
- Computer Science
- Bachelor's degree
- Product management
- Annual leave
Service and Sales Administrator
Scott Combustion —East Grinstead
- Full-time
- CRM software
- Microsoft Outlook
- Administrative experience
Assistant Project Manager
South East Water —Snodland
- Up to £42,000 a year
- Full-time
- Engineering
- Research
- Communication skills
- Annual leave
1d
Head of Literacy - English/Literacy
Northease Manor School —Lewes
- Full-time
- Team management
- School
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
Flight Co-ordinator
Newrest —Crawley
- £15.75 an hour
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
2d
Health, Safety and Fire Practitioner - Part Time 18.5 hours - HMPP
Ministry of Justice —Maidstone
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
5d
Flexi Front of House Manager
N Family Club —Royal Tunbridge Wells
- £16.11 - £19.93 an hour
- Management
- Computer literacy
- Organisational skills
- Flexible schedule
- Referral programme
Quick apply
12d
Compliance Manager
Wild Nutrition —Lewes
- £50,000 - £60,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Individual Needs Assistant - FTC one year initially
Cumnor House Sussex —Haywards Heath
- Full-time
- Experience working with children
- In-person
- School
- Free parking
- Employee assistance programme
Quick apply
Clinical / Counselling Psychologist - Mindplace Maidstone (Face to Face)
Bupa —Maidstone
- Part-time
- Doctoral degree
- Case management
- Patient care
- Gym membership
- Life insurance
Quick apply
Mental Health Practitioner
Oxleas NHS Foundation Trust —Rochester
- £41,959 - £50,117 a year
- Full-time
- Remote
- Case management
- Patient care
- Discharge planning
Resident Liaison Officer
United Infrastructure —Swanley
- Full-time
Quick apply
Compliance Manager
McAllister —Battle
- Full-time
- Rehabilitation centre
- Communication skills
Quick apply
Part Time Weekend Family Time Supervisors (bank role)
AG Family Support —Hassocks
- £14 - £16 an hour
- Weekend availability
- Microsoft Word
- Experience working with children
Quick apply
Residential Support Worker
Sussex Staffing Solutions —Seaford
- From £14 an hour
- Weekend availability
- Childcare
- Writing skills
- In-person
Quick apply
5d

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Field Service Support Engineer

Pion Inc
Forest Row

Quick apply

Job details

Permanent | Full-time
£32,000 - £37,000 a year

Benefits

Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Supplier ordering
CRM software
Driving Licence
Engineering
Process improvement
Internal department liaison
Quality management
Microsoft Office Suite
Bachelor's degree
Equipment installation and commissioning
Spare parts inventory management
Customer support
Hand tools
Communication skills
Help desk

Full job description

Pion is a scientifically driven instrumentation company with a long-standing legacy in pharmaceutical and biotech innovation. Trusted by leading organizations worldwide, Pion has been supporting drug development teams for decades through differentiated analytical technologies and deep scientific expertise.

While the company has been established for many years, Pion is currently in an exciting phase of transformation. Ongoing product enhancements, portfolio investments and increased operational focus are positioning the company for its next stage of high growth. These advancements are expanding Pion’s relevance across modern drug development workflows and creating new opportunities with both existing and emerging customers.

This is a particularly exciting time to join Pion. The ideal candidate thrives in an environment where individual contributions are visible and directly impact the company’s strategic growth objectives. Operational excellence, scientific rigor and disciplined execution are essential to success.

Summary
The Technical Field Service Support Engineer will provide direct Technical Customer Support to Pion customers and Pion employees as well as provide backup support to the local field service activities.

Essential Functions

1) Provide 1st line remote/virtual technical support & troubleshooting as the first responder for all Pion products and associated accessories and software.

2) Operate as the direct link between Pion customers and Pion employees in all post system sale support activities, including but not limited to Customer Support Case and Work Order creation, service & parts quote creation, quote follow-up, CRM management, and process closure in the CRM.

o Must ensure all Customer Support activities are properly and efficiently recorded and

updated in the CRM to ensure full visibility to the Pion business

3) Act as a critical member of the team in Standard Operation Procedure (SOP) creation, development, deployment, and maintenance.

o Standard Operating Procedure (SOP) documentation creation and maintenance in the procedure database/tools/CRM/repository

o Advice on all Customer Support process efficiency and effectiveness and recommend changes as required.

4) Act as a critical member of the team in the creation, development, deployment, and maintenance of all customer support training documentation

o Train field service personnel (virtually or in-person) on servicing Pion instrumentation as needed.

5) Critical member for all Customer Support Engineers (a.k.a. CSE or Field Service Engineer – FSE) parts management (identification, ordering, reconciliation, etc) activities.

o Will be responsible for parts logistics from part identification to part installation process.

o Will work closely with the Technical Support Specialists, CSEs, and accounts teams to ensure accurate and timely logistical processing of all parts associated with field service activities.

o Coordinate purchasing as needed for bin item spares to maintain field service productivity.

6) Act as a liaison with R&D/Quality Management to properly report, document, process, and categorize all quality-related issues arising from the customer support field team(s).

o Sit in all on escalation reviews.

o Sit in on all RCA/NCR/technical quality review sessions as related to the field activities

7) Monitor, maintain, & update of monthly activity reports for the field service team as required.

8) Will be a critical member of the team that coordinates the implementation and delivery of quality processes.

9) Assist production in documenting, training, and producing (as needed) items essential to equipment sales.

10) Act as a critical member of the Facilities management team as it relates to customer support activities. – ensures that critical customer support elements of the local facility are all in good working order and follow the correct service schedules.

11) Field Service activities on all Pion equipment – including but not limited to repair PM, PV, IQ/OQ, Installation, troubleshooting, commission, etc.

12) Repair Depot activities on all Pion equipment as needed – including but not limited to repair PM, PV, IQ/OQ, Installation, troubleshooting, commission, etc to be completed at any of the designated Pion facilities as required.

13) Record service activities within service management and CRM software.

14) Work within regulated environments.

15) Complete service-related documentation using good documentation practices (cGMP).

Competencies

1. Ability to maintain own schedule with support from various internal teams

2. Excellent customer service skills.

3. Strong mechanical aptitude and use of hand tools.

4. Proficient knowledge of all scientific instrumentation.

5. Excellent organization skills.

6. Ability to keep calm in an ever changing and demanding environment.

7. Ability to work in a fast-paced environment.

8. Ability to manage multiple priorities and switch gears easily.

9. Excellent written and verbal communication skills.

10. Familiarity with ISO procedures

11. Familiarity with IQ/OQ/PM/PV

Travel

The position is office based from the Pion Inc (UK) Ltd office in Forest Row and requires up to 50% domestic and international travel throughout the UK and Europe region with occasional travel to Americas or APAC regions.

Job Requirements

1. Ability to travel up to 50%

2. Ability to work in a manufacturing/production setting across multiple departments.

3. Valid driver’s license and passport

4. Ability to lift 25kgs

Education and Experience

1. University degree in Science or Engineering Fields

2. 2+ years working in a laboratory setting or as a field service representative required

3. 1+ years’ experience with instrument repair/troubleshooting preferred

4. Proficiency with MS Office

This job description is only intended to summarize the duties required of the position and is not all-inclusive. The Technical Field Service Support Engineer may be required to perform other duties as directed.

Pay: £32,000.00-£37,000.00 per year

Benefits:

Company pension
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

liaison jobs in wadhurst, esx

Field Service Support Engineer

Forestry Technician

Motor Vehicle Image Engineer

Operations Assistant Apprentice - The Beacon, Eastbourne

Head of Global Procurement

Principal Functional Consultant

Service and Sales Administrator

Assistant Project Manager

Head of Literacy - English/Literacy

Flight Co-ordinator

Health, Safety and Fire Practitioner - Part Time 18.5 hours - HMPP

Flexi Front of House Manager

Compliance Manager

Individual Needs Assistant - FTC one year initially

Clinical / Counselling Psychologist - Mindplace Maidstone (Face to Face)

Mental Health Practitioner

Resident Liaison Officer

Compliance Manager

Part Time Weekend Family Time Supervisors (bank role)

Residential Support Worker

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