Technical support Work, Jobs in Penshurst, Ken (with Salaries)

Digital Technical Support Specialist
CooperSurgical —Crawley
- Full-time
- CRM software
- Spanish
- English
IT Help Desk Technician
Juvo IT —West Malling
- £25,500 - £26,000 a year
- Full-time
- Hotel
- SharePoint
- In-person
- Free parking
Quick apply
1st/ 2nd IT Support Engineer
Tech Access Ltd —London
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Work from home
Quick apply
2nd Line Engineer - Hybrid - MSP
Uptime —Three Bridges
- Weekend availability
- Hybrid work
- Azure
- Windows
- Analysis skills
Quick apply
IT Solutions Support Consultant
OPUS TECHNOLOGY —Reigate
- £47,000 - £52,000 a year
- Full-time
- Hybrid work
- Azure
- Life insurance
- Referral programme
Quick apply
ICT and Reprographics Technician
Harris Federation —London
- £32,535 - £33,012 a year
- SharePoint
- Communication skills
- School
- Annual leave
20h
Associate Technical Support Engineer
Park Place Technologies —London
- Hybrid work
- Bachelor's degree
- Travel
- Computer networking
Workspace Technical Support Coordinator
NAB-Jones Lang LaSalle Services —London
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
1d
IT Technician
Laptronic Systems Limited —Gillingham
- £10.85 - £12.71 an hour
- Overtime
- Computer literacy
- Hand tools
- Communication skills
- Free parking
- Employee discount
Quick apply
2d
2nd Line Support Engineer
Uptime Solutions Ltd —Crawley
- Weekend availability
- Azure
- Windows
- Analysis skills
Quick apply
IT Service Desk Engineer
DJH —London
- Hybrid work
- Travel
- SharePoint
- Communication skills
Quick apply
1d
L2 Support Engineer
Uptime Solutions —Three Bridges
- £35,000 a year
- Weekend availability
- Azure
- Windows
- Analysis skills
IT 2nd Line Support Technician
East Surrey College —Redhill
- £34,950.44 a year
- Customer service
- Communication skills
- Free parking
5d
IT Apprentice
Hanoto Technology —Lewes
- £8 an hour
- Full-time
- No experience needed
- Analysis skills
- In-person
Quick apply
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Technical Specialist -Regional Customer Support Centre (Molecular Diagnostics)
Roche —Burgess Hill
- Full-time
- CRM software
- English
- Product management
13d
1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
2d
IT Support Analyst
South East Water —Snodland
- From £29,064 a year
- Full-time
- Hybrid work
- Google Suite
- Windows
- Continuous improvement
- Annual leave
6d
IT Service Desk Engineer
McBrides Accountants LLP —Bexley
- Travel
- SharePoint
- Communication skills
1d
IT 2nd Line Service & Support Engineer
LSEC —London
- £27,597 - £32,795 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme

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Digital Technical Support Specialist

CooperSurgical -
Crawley

Apply Now

Job details

Full-time

Qualifications

CRM software
French
Technical troubleshooting
Spanish
Cloud infrastructure
Stakeholder collaboration
Incident queue management
Ticket management
Case note recording
English
Master's degree
Databases
Bachelor's degree
Staff training
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
Application support
Training & development
Italian
Communication skills
German
Information Technology

Full job description

Digital Technical Support Specialists will manage customer support demands in a professional manner following standard operating procedures. Acting as the first point of contact for customers, performing troubleshooting and escalating to higher levels as required to ensure all demands are managed and resolved in a timely manner. All customer interactions will be documented in global CRM.

CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com. Work location: Crawley, UK

Qualifications

Knowledge, Skills and Abilities:

Expertise in enterprise software support, SaaS operations, and/or healthcare IT systems.
Strong collaboration skills, with the ability to work effectively across all cultures and organizational dimensions.
Proficiency with CRM/ticketing systems (e.g. D365 and ServiceNow), monitoring tools, BI platforms, and DevOps workflows.
Demonstrates a continuous learning mindset and commitment to professional development.
Excellent verbal, written, and interpersonal communication skills.
Resourcefulness and problem-solving ability, able to identify a wide range of simple and complex solutions.

Work Environment:

Prolonged sitting at a computer workstation.
Occasional lifting of equipment up to 20–35 kg.
Ability to work across global time zones and support critical events.

Experience:

Minimum of 5 years’ experience providing global customer service support with proven record of delivering high customer satisfaction.
Strong experience supporting cloud platforms (e.g. Azure and AWS).
Hands-on experience troubleshooting complex client/server software and networked environments.
Experience supporting databases including Microsoft SQL Server and PostgreSQL.
Experience supporting physical and virtual IT infrastructure, such as Microsoft Server, VMWare.

Education:

Formal education Master’s/bachelor’s degree in information technology (IT), computer science or a related field (or equivalent professional experience).

Travel:

Approximately up to 20% global travel for customer engagements and operational governance.

Essential Functions & Accountabilities:

Perform Tier 1 customer support responsibilities for software products ensuring all multi-channel inbound customer support demands are started and progressed in a timely manner, meeting or exceeding SLAs.
Perform Tier 2 customer support responsibilities including enhanced troubleshooting and escalation management collaborating with Tier 3 teams as appropriate for timely resolution aligned with severity prioritization.
Communicate effectively with customers through various channels (email, phone, chat) to understand their issues, provide updates on issue resolution progress, and ensure a positive customer service experience.
Document all support actions and interactions in a clear and concise manner in the global CRM
Represent the voice of the customer into the organization to highlight product and process improvement opportunities.
Ensure all activities follow established quality processes, contributing to continuous service improvement.
Contribute actively to global platforms for sharing knowledge and best practices by documenting common issues, troubleshooting steps, and solutions to enhance self-service resources and assist Tier 1 support representatives.
Provide training and guidance to Tier 1 support staff by sharing expertise, conducting regular knowledge-sharing sessions, and assisting in the development of training materials.
Participate in the incident response team for major outages or incidents, contributing to the resolution process and post-mortem analysis to prevent future occurrences.
Participate in New Product Introduction (NPI), gaining early familiarity with product changes and updates prior to release.
Perform additional related duties as assigned.

Apply Now

Refine Your Search

technical support jobs in penshurst, ken

Digital Technical Support Specialist

IT Help Desk Technician

1st/ 2nd IT Support Engineer

2nd Line Engineer - Hybrid - MSP

IT Solutions Support Consultant

ICT and Reprographics Technician

Associate Technical Support Engineer

Workspace Technical Support Coordinator

IT Technician

2nd Line Support Engineer

IT Service Desk Engineer

L2 Support Engineer

IT 2nd Line Support Technician

IT Apprentice

Trainee IT Support Engineer

Technical Specialist -Regional Customer Support Centre (Molecular Diagnostics)

1st Line Service Desk Analyst

IT Support Analyst

IT Service Desk Engineer

IT 2nd Line Service & Support Engineer

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