Technical support representative Work, Jobs in Shirebrook, Dby (with Salaries)

Technical Support Specialist
UL Solutions —Nottingham
- Spanish
- Computer Science
- Engineering
2d
NDT Technician
William Rowland Metal Finishing Ltd —Sheffield
- £27,000 - £32,000 a year
- Continuous improvement
- Quality control
- Mentoring
- Sick pay
Quick apply
2d
Licensed Customer Service Representative
Gallagher —Meadows
- £20 an hour
- Full-time
- Remote
- Spanish
- Computer literacy
- Quality control
- Flexible schedule
Metrology Technician
AddQual —Derby
- £25,420.00 - £30,541.97 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Quality control
- Free parking
Quick apply
8d
Solar Installer (Roofer)
Community Home Solutions Ltd —Nottingham
- £40,000 - £50,000 a year
- Full-time
- In-person
Quick apply
Client Service Manager - Multinational Inbound Small Business
Gallagher —Meadows
- £61,500 - £102,500 a year
- Full-time
- Bachelor's degree
- Time management
8d
Service Transition Consultant
Capital One UK —Nottingham
- Full-time
- Hybrid work
- AWS
- Continuous improvement
- Agile
2d
Digital Print Press Operator - full time
Accent Commerical Resources Ltd —Derby
- £28,000 - £35,000 a year
- Overtime
- Maintenance
- Quality control
- In-person
- Free parking
Quick apply
4d
Architectural Technologist
Maber Associates Limited —Nottingham
- £38,000 - £48,000 a year
- Full-time
- Hybrid work
- English
- Project management
- Construction experience
- Annual leave
- Employee assistance programme
Quick apply
7d
Civil Engineer
Amey Ltd —Nottingham
- Temporary
- Civil engineering
- Master's degree
- Annual leave
- Flexible schedule
Quick apply
14d
Manager, Quality Assurance
Alliance Healthcare —South Normanton
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
2d
BIM Coordinator
ASSYSTEM —Derby
- Full-time
- Hybrid work
- Engineering
- Continuous improvement
- No degree
- Employee assistance programme
- Sick pay
Quick apply
1d
Programme Commercial Manager
STEP —Retford
- £64,115 a year
- Full-time
- Continuous improvement
- Conflict management
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Energy Manager
Amey Ltd —Sheffield
- Temporary
- Master's degree
- Bachelor's degree
- No degree
- Annual leave
Programme Commercial Manager
UK Atomic Energy Authority —West Burton
- £64,115 a year
- Full-time
- Continuous improvement
- Conflict management
- Mentoring
- Annual leave
- Employee assistance programme
Scenic Project Manager
On Event Production Co —Castle Donington
- Weekend availability
- Organisational skills
- Communication skills
Lead Civil Engineer
Amey Ltd —Nottingham
- Full-time
- Civil engineering
- Annual leave
- Flexible schedule
Quick apply
1d
Technology Engineer
Amey Ltd —Sheffield
- Full-time
- Annual leave
- Flexible schedule
Quick apply
9d
Property and Facilities Programme Manager
Rotherham Metropolitan Borough Council —Rotherham
- £58,165 - £62,094 a year
- Full-time
- Continuous improvement
- Communication skills
4d
Commercial Manager
UK Atomic Energy Authority —West Burton
- £58,320 a year
- Full-time
- Continuous improvement
- Mentoring
- Contracts
- Annual leave
- Employee assistance programme

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technical support representative jobs near shirebrook, dby

Technical Support Specialist

UL Solutions -
Nottingham

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Job details

2 days ago

Qualifications

French
Technical troubleshooting
Spanish
Computer Science
Client engagement
Mentoring junior staff
Engineering
Ticket management
SQL querying
English
Japanese
Bachelor's degree
Ticket management systems
Relationship management
Customer support
Customer interaction
Application support
Chinese
Communication skills
German
Information Technology

Full job description

Configuration and Troubleshooting:
- Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
- Provide assistance to existing customers at critical times of the year. May support multiple products and technology.
- Advise and assist customers in maintaining their use and configuration of the software solution(s).
- Configure the system as per defined requirements using the software user interface.
Collaboration:
- Collaborate with other team members on complex issues/requirements.
- Coach new team members.
- Participate in brainstorming sessions and contribute with creative ideas.
Other responsibilities:
- Attend customer meetings and calls as and when required.
- Provide training to customers on existing functionality.
- Perform additional duties as needed.

Configuration and Troubleshooting:

Monitor incoming Freshdesk tickets and respond within SLA or according to other guidance lines provided.

Investigate and troubleshoot system and configuration issues raised by customers via the Freshdesk ticketing system or impacting customers.

Additionally, provide assistance to existing customers at critical times of the year. May support multiple products and technology.

Advise and assist customers in maintaining their use and configuration of the software solution(s).

Configure the system as per defined requirements using the software user interface (depending on the product(s) supported).

Build and maintain custom forms, update integrations and data aggregation, often using SQL scripts and XML ((depending on the product(s) supported).

Interface with global customers

May be assigned as a dedicated representative for specific customers’ accounts (depending on the product)

Collaboration:

Collaborate with other team members on complex issues/requirements.

Coach new team members.

Participate in brainstorming sessions and contribute with creative ideas.

Escalate to T3 when needed (see more details in the escalation section below).

Other responsibilities:

Attend customer meetings and calls as and when required.

Provide quick training to customers on existing functionality.

Perform additional duties as needed.

Education at degree level or equivalent work experience. Bachelor’s degree in computer science, Information Technology, or related technical discipline preferred. Education at degree level in engineering may be required.
Minimum three (3) years of experience in software troubleshooting, technical support, or relevant experience.
Experience interfacing with external (and global) customers.
Experience working to effectively troubleshoot, and problem solve. This includes being able to work independently to analyze the situation, identify obstacles, obtain key pieces of information, and apply knowledge gained to rectify situations and gain mutual resolution.
Ability to learn new technologies while maintaining high levels of performance in a high-pressure environment.
Strong communication skills, both written and verbal.
Fluent English is essential and additional languages beneficial (e.g. German, French, Spanish, Japanese, Chinese)
Ability to build and maintain relationships with customers.
Change mindset: contribute to and actively participate in change initiatives, offer ideas for continuous improvement.

Preferred Skills:

Previous experience working in a global team with distributed workforce is desirable.
Industry knowledge in Health, Learning, Compliance, Sustainability and/or Renewables is a plus.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Apply Now

Refine Your Search

technical support representative jobs in shirebrook, dby

Technical Support Specialist

NDT Technician

Licensed Customer Service Representative

Metrology Technician

Solar Installer (Roofer)

Client Service Manager - Multinational Inbound Small Business

Service Transition Consultant

Digital Print Press Operator - full time

Architectural Technologist

Civil Engineer

Manager, Quality Assurance

BIM Coordinator

Programme Commercial Manager

Energy Manager

Programme Commercial Manager

Scenic Project Manager

Lead Civil Engineer

Technology Engineer

Property and Facilities Programme Manager

Commercial Manager

I want to receive the latest job alerts for technical support representative in shirebrook, dby

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