It Work, Jobs in Formby, Msy (with Salaries)

IT Service Engineer
Blackpool Tourism Limited —Blackpool
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- Continuous improvement
- Travel
Quick apply
20h
Teacher (Maths or IT specialist)
Remarkable Autism Limited —Newton-le-Willows
- £34,069 - £52,835 a year
- Full-time
- Maths
- School
- Teaching
- Sick pay
5d
Senior IT Consultant
LivaKaynak UK —Ormskirk
- £34,989.56 - £96,438.40 a year
- Part-time
- Azure
- Software troubleshooting
- Salesforce
- Sick pay
Quick apply
6d
Service Desk Analyst
Evelyn Partners —Liverpool
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Quick apply
6d
Head of IT - Technology
NewPrinces Group —Liverpool
- Monday to Friday
- Computer Science
- Bachelor's degree
- Conflict management
- Annual leave
2d
IT Service Change Manager
BAE Systems —Preston
- £50,000 a year
- Continuous improvement
- Agile
- Communication skills
6d
IT Manager
St Catherine's Hospice —Preston
- £50,465 a year
- Full-time
- Management
- Continuous improvement
- Team management
- Free parking
- Employee assistance programme
Quick apply
5d
IT Delivery Manager – Finance & Procurement
NewPrinces Group —Liverpool
- Team management
- Communication skills
- Annual leave
7d
Digital Systems and Data Administrator
Grove House Practice —Borough of Halton
- From £13 an hour
- SQL
- IT
- In-person
Quick apply
1d
Senior IT Engineer
Roman Catholic Archdiocese of Liverpool —Liverpool
- £36,225 a year
- Full-time
- Travel
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
9h
Management Information System Officer
Complete Skills Solutions —Newton-le-Willows
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Computer literacy
- Data analysis skills
Quick apply
4d
IT Systems Implementation Analyst
SunbeltRentals —Birchwood
- Training & development
- Communication skills
Quick apply
13d
Engineer, IT Manufacturing QC Labs
Elanco —Speke
- Full-time
- Azure
- Engineering
- SQL
Business Development Manager - IT Managed Services
Ricoh —Warrington
- Sales
- Microsoft Office
- Organisational skills
Engineer - IT Manufacturing Execution
Elanco —Speke
- Full-time
- Azure
- Engineering
- SQL
Solution Architect (Artificial Intelligence)
BAE Systems —Warton
- £70,000 a year
- Hybrid work
- Machine learning
- AI
- Leadership
7d
DB&T Service Desk Technician
Veolia ES (UK) Limited —Warrington
- £27,300 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Employee discount
Quick apply
9d
Senior Technical Support Engineer
Yunex Traffic —Leigh
- Overtime
- Microsoft Outlook
- Microsoft Office
- Driving
Library Volunteer (IT/Family History)
Wirral Council —Wirral
- Part-time
- Flexible schedule
Senior Network Engineer (Service Provider)
Synextra —Birchwood
- £55,000 - £85,000 a year
- Full-time
- Azure
- Communication skills
Quick apply

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IT Service Engineer

Blackpool Tourism Limited
Blackpool

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
20 hours ago

Qualifications

Technical troubleshooting
Desktop support
Technology infrastructure experience
TCP
Cloud infrastructure
Driving Licence
Stakeholder liaison
User account provisioning
Ticket management
Disaster recovery
Maintenance
Network infrastructure
User account management
Service restoration
Continuous improvement
IT permissions management
Technical support incident logging
POS
Network support
Organisational skills
Project implementation
Technical writing
Planned Preventative Maintenance (PPM) implementation
IP networking
Customer support
Cybersecurity
Communication skills
Server management
Planned maintenance
Intune
Mobile devices

Full job description

IT Service EngineerJob Purpose

The IT Service Engineer is responsible for delivering high-quality technical support and maintaining reliable, secure IT services across all Blackpool Tourism Limited sites. The role ensures business-critical systems remain operational within a fast-paced, customer-facing, seven-day environment, minimising disruption to business operations and delivering excellent customer service.

Working closely with the IT Service Manager, Blackpool Council ICT, site General Managers, third-party suppliers and internal stakeholders, the postholder will provide first and second-line support while contributing to infrastructure management, cyber security, service improvement initiatives and selected third-line activities. The role plays an important part in maintaining resilient IT services and supporting technology projects across the organisation.

Key ResponsibilitiesIT Service Delivery

Deliver first and second-line IT support across all Blackpool Tourism Limited sites.
Respond promptly to incidents, service requests and technical queries in accordance with agreed service levels.
Diagnose and resolve hardware, software, networking and connectivity issues.
Escalate and work collaboratively with Blackpool Council ICT and third-line specialists to resolve complex technical issues.
Maintain accurate documentation, asset records and service tickets within the IT Service Management system.
Contribute to service improvement initiatives by identifying recurring issues and recommending long-term solutions.

Systems & Infrastructure Support

Install, configure and maintain desktops, laptops, mobile devices, printers and peripheral equipment.
Support business-critical technologies including POS/till systems, telephony, CCTV, digital signage and Wi-Fi.
Assist with administration of Microsoft 365, Active Directory/Entra ID, networking, cloud services and server infrastructure.
Carry out system patching, software deployment, upgrades and preventative maintenance.
Monitor system performance and proactively identify issues before they impact operations.
Support backup, recovery and disaster recovery processes.

Cyber Security & Compliance

Assist in maintaining cyber security controls, standards and best practice.
Support user account administration including onboarding, offboarding and access permissions.
Identify, report and assist in resolving security vulnerabilities and incidents.
Ensure endpoint devices remain compliant with organisational security policies.
Promote cyber security awareness and good IT practices across the organisation.

Operational Support

Provide technical support across multiple attractions and operational sites.
Support technology requirements during seasonal events, peak trading periods and new attractions.
Perform planned preventative maintenance to maximise system availability.
Participate in an out-of-hours support rota where required.
Liaise confidently with operational managers, suppliers and technical partners to minimise service disruption.

Projects & Continuous Improvement

Support delivery of infrastructure upgrades, technology refreshes and business improvement projects.
Assist with planning, testing, implementation and documentation of new systems.
Participate in infrastructure improvements alongside Blackpool Council ICT and third-party suppliers.
Identify opportunities to improve IT services, automation and operational efficiency.
Contribute to technical documentation, knowledge sharing and continual service improvement activities.

Person SpecificationEssential

Experience providing first and second-line IT support within a commercial or customer-focused environment.
Strong knowledge of Windows operating systems, Microsoft 365 and end-user technologies.
Experience supporting hardware, software, networking, printers and mobile devices.
Good understanding of Microsoft Active Directory, Entra ID and user administration.
Experience supporting customer-facing technologies such as POS systems, telephony or Wi-Fi.
Ability to troubleshoot and resolve technical issues independently while recognising when escalation is required.
Experience working alongside third-line engineers, external suppliers or shared ICT services.
Excellent communication and customer service skills.
Strong organisational skills with the ability to prioritise competing demands.
Full UK driving licence and willingness to travel between sites.

Desirable

Experience supporting Microsoft Intune or endpoint management solutions.
Knowledge of networking including switches, wireless infrastructure, VLANs and TCP/IP.
Experience supporting Azure or cloud-based infrastructure.
Understanding of ITIL principles and IT Service Management.
Experience within hospitality, leisure, attractions or retail environments.
Technical certifications such as Microsoft, CompTIA or Cisco.
Experience working with Blackpool Council ICT or within a shared ICT service environment.

Professional Attributes

Delivers excellent customer service with a proactive and professional approach.
Takes ownership of issues through to successful resolution.
Builds effective relationships with colleagues, suppliers and stakeholders.
Remains calm and methodical during service incidents.
Demonstrates initiative and a commitment to continuous improvement.
Adapts effectively to changing operational priorities within a seven-day business.
Maintains a strong focus on service quality, reliability and business continuity.

Pay: £28,000.00-£32,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

it jobs in formby, msy

IT Service Engineer

Teacher (Maths or IT specialist)

Senior IT Consultant

Service Desk Analyst

Head of IT - Technology

IT Service Change Manager

IT Manager

IT Delivery Manager – Finance & Procurement

Digital Systems and Data Administrator

Senior IT Engineer

Management Information System Officer

IT Systems Implementation Analyst

Engineer, IT Manufacturing QC Labs

Business Development Manager - IT Managed Services

Engineer - IT Manufacturing Execution

Solution Architect (Artificial Intelligence)

DB&T Service Desk Technician

Senior Technical Support Engineer

Library Volunteer (IT/Family History)

Senior Network Engineer (Service Provider)

I want to receive the latest job alerts for it in formby, msy

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